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- X-Zammad-Priority: (1 low|2 normal|3 high)
- ------------------------------------------
- Set priority of ticket (for whole list check your database).
- X-Zammad-Group: [one system group]
- ----------------------------------
- Presort of group (highest sort priority).
- X-Zammad-Owner: [login of agent]
- --------------------------------
- Assign ticket to agent.
- X-Zammad-Ignore: [yes|true]
- -------------------------
- Ignore this email.
- X-Zammad-State: (new|open|...)
- ------------------------------
- Set state of ticket (for whole list check your database)! Be careful!
- X-Zammad-Article-Sender: (Agent|System|Customer)
- -------------------------------------------------
- Info about the sender.
- X-Zammad-Article-Type: (email|phone|fax|sms|webrequest|note|twitter status|direct-message|facebook|...)
- -------------------------------------------------------------------------------------------------------
- Article type (for whole list check your database).
- X-Zammad-Article-Visibility: (internal|external)
- ------------------------------------------------
- Article visibility.
- X-Zammad-Customer-Email: [email address]
- ----------------------------------------
- Set customer via explicit email.
- X-Zammad-Customer-Login: [login]
- --------------------------------
- Set customer via explicit login.
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