zammad/db/migrate/20140608000002_update_ticket_replace2.rb

class UpdateTicketReplace2 < ActiveRecord::Migration
  def up
    overview_role = Role.where( :name => 'Agent' ).first
    if overview_role
      Overview.destroy_all
      UserInfo.current_user_id = 1
      Overview.create_if_not_exists(
        :name       => 'My assigned Tickets',
        :link       => 'my_assigned',
        :prio       => 1000,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.state_id' => [ 1,2,3 ],
          'tickets.owner_id' => 'current_user.id',
        },
        :order => {
          :by        => 'created_at',
          :direction => 'ASC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :view_mode_default => 's',
        },
      )

      Overview.create_if_not_exists(
        :name       => 'Unassigned & Open Tickets',
        :link       => 'all_unassigned',
        :prio       => 1001,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.state_id' => [1,2,3],
          'tickets.owner_id' => 1,
        },
        :order => {
          :by        => 'created_at',
          :direction => 'ASC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :view_mode_default => 's',
        },
      )

      Overview.create_if_not_exists(
        :name       => 'All Open Tickets',
        :link       => 'all_open',
        :prio       => 1002,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.state_id' => [1,2,3],
        },
        :order => {
          :by        => 'created_at',
          :direction => 'ASC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :view_mode_default => 's',
        },
      )

      Overview.create_if_not_exists(
        :name       => 'Escalated Tickets',
        :link       => 'all_escalated',
        :prio       => 1010,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.escalation_time' =>{ 'direction' => 'before', 'count'=> 5, 'area' => 'minute' },
        },
        :order => {
          :by        => 'escalation_time',
          :direction => 'ASC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'group', 'owner', 'escalation_time' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'owner', 'escalation_time' ],
          :view_mode_default => 's',
        },
      )

      Overview.create_if_not_exists(
        :name       => 'My pending reached Tickets',
        :link       => 'my_pending_reached',
        :prio       => 1020,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.state_id' => [3],
          'tickets.owner_id' => 'current_user.id',
        },
        :order => {
          :by        => 'created_at',
          :direction => 'ASC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'group', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :view_mode_default => 's',
        },
      )

      Overview.create_if_not_exists(
        :name       => 'All Tickets',
        :link       => 'all',
        :prio       => 9003,
        :role_id    => overview_role.id,
        :condition  => {
      #      'tickets.state_id' => [3],
      #      'tickets.owner_id'        => current_user.id,
        },
        :order => {
          :by        => 'created_at',
          :direction => 'ASC',
        },
        :view => {
          :s => [ 'title', 'customer', 'state', 'group', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :m => [ 'number', 'title', 'customer', 'state', 'priority', 'group', 'created_at' ],
          :view_mode_default => 's',
        },
      )

      overview_role = Role.where( :name => 'Customer' ).first
      Overview.create_if_not_exists(
        :name       => 'My Tickets',
        :link       => 'my_tickets',
        :prio       => 1000,
        :role_id    => overview_role.id,
        :condition  => {
          'tickets.state_id' => [ 1,2,3,4,6 ],
          'tickets.customer_id'     => 'current_user.id',
        },
        :order => {
          :by        => 'created_at',
          :direction => 'DESC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'created_at' ],
          :s => [ 'number', 'title', 'state', 'priority', 'created_at' ],
          :m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
          :view_mode_default => 's',
        },
      )
      Overview.create_if_not_exists(
        :name                => 'My Organization Tickets',
        :link                => 'my_organization_tickets',
        :prio                => 1100,
        :role_id             => overview_role.id,
        :organization_shared => true,
        :condition => {
          'tickets.state_id' => [ 1,2,3,4,6 ],
          'tickets.organization_id' => 'current_user.organization_id',
        },
        :order => {
          :by        => 'created_at',
          :direction => 'DESC',
        },
        :view => {
          :d => [ 'title', 'customer', 'state', 'created_at' ],
          :s => [ 'number', 'title', 'customer', 'state', 'priority', 'created_at' ],
          :m => [ 'number', 'title', 'state', 'priority', 'created_at' ],
          :view_mode_default => 's',
        },
      )
    end
  end

  def down
  end
end