zammad/config/routes/ticket.rb

Zammad::Application.routes.draw do
  api_path = Rails.configuration.api_path

  # tickets
  match api_path + '/tickets/search',                                :to => 'tickets#search',            :via => [:get, :post]
  match api_path + '/tickets',                                       :to => 'tickets#index',             :via => :get
  match api_path + '/tickets/:id',                                   :to => 'tickets#show',              :via => :get
  match api_path + '/tickets',                                       :to => 'tickets#create',            :via => :post
  match api_path + '/tickets/:id',                                   :to => 'tickets#update',            :via => :put
  match api_path + '/ticket_create',                                 :to => 'tickets#ticket_create',     :via => :get
  match api_path + '/ticket_full/:id',                               :to => 'tickets#ticket_full',       :via => :get
  match api_path + '/ticket_history/:id',                            :to => 'tickets#ticket_history',    :via => :get
  match api_path + '/ticket_customer',                               :to => 'tickets#ticket_customer',   :via => :get
  match api_path + '/ticket_merge_list/:ticket_id',                  :to => 'tickets#ticket_merge_list', :via => :get
  match api_path + '/ticket_merge/:slave_ticket_id/:master_ticket_number', :to => 'tickets#ticket_merge', :via => :get

  # ticket overviews
  match api_path + '/ticket_overviews',                              :to => 'ticket_overviews#show',     :via => :get

  # ticket priority
  match api_path + '/ticket_priorities',                             :to => 'ticket_priorities#index',   :via => :get
  match api_path + '/ticket_priorities/:id',                         :to => 'ticket_priorities#show',    :via => :get
  match api_path + '/ticket_priorities',                             :to => 'ticket_priorities#create',  :via => :post
  match api_path + '/ticket_priorities/:id',                         :to => 'ticket_priorities#update',  :via => :put

  # ticket state
  match api_path + '/ticket_states',                                 :to => 'ticket_states#index',       :via => :get
  match api_path + '/ticket_states/:id',                             :to => 'ticket_states#show',        :via => :get
  match api_path + '/ticket_states',                                 :to => 'ticket_states#create',      :via => :post
  match api_path + '/ticket_states/:id',                             :to => 'ticket_states#update',      :via => :put

  # ticket articles
  match api_path + '/ticket_articles',                               :to => 'ticket_articles#index',     :via => :get
  match api_path + '/ticket_articles/:id',                           :to => 'ticket_articles#show',      :via => :get
  match api_path + '/ticket_articles',                               :to => 'ticket_articles#create',    :via => :post
  match api_path + '/ticket_articles/:id',                           :to => 'ticket_articles#update',    :via => :put
  match api_path + '/ticket_attachment/:ticket_id/:article_id/:id',  :to => 'ticket_articles#attachment', :via => :get
  match api_path + '/ticket_attachment_new',                         :to => 'ticket_articles#attachment_new', :via => :post
  match api_path + '/ticket_article_plain/:id',                      :to => 'ticket_articles#article_plain',  :via => :get

end