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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer f6f3504e80 Allow to fail if touch of reference fails. 8 years ago
app f6f3504e80 Allow to fail if touch of reference fails. 8 years ago
bin 9522047482 Upgrade to rails 4.2.4 9 years ago
config 54f6c456b7 Streamline of rest api for tickets, users and organisations. Added pagination for search and index. Added auto lookup for id values (e. g. use group: 'some name', backend will automatically replace "group: 'some name'" by "group_id: 123"). 8 years ago
contrib 5c81268cc7 contrib autostart script changes 8 years ago
db 7c0893ab36 Added tag autocompletion and tag management in admin interface. 8 years ago
doc 7cb0818b99 added todos, replaced literals 10 years ago
extras 62003f7691 update icons license workflow, add authors 9 years ago
lib 65af185847 Streamline of rest api (added missing destroy backends). 8 years ago
log 2a5d4954ab Init version. 13 years ago
public afc1e1dc9b Fixed browser test. 8 years ago
script 249caa122a Fixed build helper script. 8 years ago
test 65e06eb614 Improved timing. 8 years ago
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vendor 43a924f554 Applied rubocop Style/CommentIndentation. 9 years ago
.gitignore 60b11db825 Just push related user organisation to clients (improved tests). 8 years ago
.gitlab-ci.yml 1dd844aa6e Improved APP_RESTART_CMD. 8 years ago
.pkgr.yml 790835f362 Upgraded pkgr config. 8 years ago
.rubocop.yml ec69425f2c Added missing newline. 9 years ago
CREDITS 7cb0818b99 added todos, replaced literals 10 years ago
Gemfile 4366d60270 Added caller id lookup to cti feature. 9 years ago
Gemfile.lock 4366d60270 Added caller id lookup to cti feature. 9 years ago
Guardfile 6e2a507353 Applied rubocop. 9 years ago
INSTALL.md 12164f4a68 add user w/ rpm installation 9 years ago
LICENSE-3RD-PARTY.txt 5e090a8976 Added support to copy T#xxx into clipboard by pressing "ctrl+alt+y" if ticket is open in ticket zoom view. 8 years ago
LICENSE-ICONS-3RD-PARTY.json 1e8d5dd04d add info icon, remove website and zammad icon 9 years ago
Procfile 790835f362 Upgraded pkgr config. 8 years ago
README.md 6ccf3986d7 Updated build icon url. 8 years ago
README_Install_Mac.md e01873b590 Updated readme's. 11 years ago
README_Install_Ubuntu.md c0d1948358 Cleanup. 9 years ago
README_elasticsearch.md 45c8a75f00 Fixed typo. 9 years ago
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coffeelint.json df61622e3e Next coffeelint level. 9 years ago
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package.json 180d3c31c4 update more icons, also ticket zoom edit controls 9 years ago

README.md

build status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.