zammad/test/unit/chat_test.rb

# encoding: utf-8
require 'test_helper'

class ChatTest < ActiveSupport::TestCase

  # create base
  groups = Group.all
  roles  = Role.where( name: %w(Agent Chat) )
  agent1 = User.create_or_update(
    login: 'ticket-chat-agent1@example.com',
    firstname: 'Notification',
    lastname: 'Agent1',
    email: 'ticket-chat-agent1@example.com',
    password: 'agentpw',
    active: true,
    roles: roles,
    groups: groups,
    updated_at: '2015-02-05 16:37:00',
    updated_by_id: 1,
    created_by_id: 1,
  )
  agent2 = User.create_or_update(
    login: 'ticket-chat-agent2@example.com',
    firstname: 'Notification',
    lastname: 'Agent2',
    email: 'ticket-chat-agent2@example.com',
    password: 'agentpw',
    active: true,
    roles: roles,
    groups: groups,
    updated_at: '2015-02-05 16:38:00',
    updated_by_id: 1,
    created_by_id: 1,
  )

  test 'default test' do

    Chat.delete_all
    Chat::Session.delete_all
    Chat::Message.delete_all
    Chat::Agent.delete_all
    Setting.set('chat', false)
    chat = Chat.create_or_update(
      name: 'default',
      max_queue: 5,
      note: '',
      active: true,
      updated_by_id: 1,
      created_by_id: 1,
    )

    # check if feature is disabled
    assert_equal('chat_disabled', chat.customer_state[:state])
    assert_equal('chat_disabled', Chat.agent_state(agent1.id)[:state])
    Setting.set('chat', true)

    # check customer state
    assert_equal('offline', chat.customer_state[:state])

    # check agent state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(0, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(0, agent_state[:seads_available])
    assert_equal(0, agent_state[:seads_total])
    assert_equal(false, agent_state[:active])

    # set agent 1 to active
    chat_agent1 = Chat::Agent.create_or_update(
      active: true,
      concurrent: 4,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )

    # check customer state
    assert_equal('online', chat.customer_state[:state])

    # check agent state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(0, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(4, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # start session
    chat_session1 = Chat::Session.create(
      chat_id: chat.id,
      user_id: agent1.id,
    )
    assert(chat_session1.session_id)

    # check customer state
    assert_equal('online', chat.customer_state[:state])

    # check agent state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(1, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(3, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # activate second agent
    chat_agent2 = Chat::Agent.create_or_update(
      active: true,
      concurrent: 2,
      updated_by_id: agent2.id,
      created_by_id: agent2.id,
    )

    # check customer state
    assert_equal('online', chat.customer_state[:state])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(1, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(5, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(1, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(5, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # start next chat
    chat_session2 = Chat::Session.create(
      chat_id: chat.id,
    )

    # check customer state
    assert_equal('online', chat.customer_state[:state])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(2, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(4, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(2, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(4, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # start new chats
    chat_session3 = Chat::Session.create(
      chat_id: chat.id,
    )
    chat_session4 = Chat::Session.create(
      chat_id: chat.id,
    )
    chat_session5 = Chat::Session.create(
      chat_id: chat.id,
    )
    chat_session6 = Chat::Session.create(
      chat_id: chat.id,
    )

    # check customer state
    assert_equal('no_seats_available', chat.customer_state[:state])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(6, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(0, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(6, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(0, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    chat_session6.state = 'running'
    chat_session6.save

    # check customer state
    assert_equal('no_seats_available', chat.customer_state[:state])
    assert_equal(5, chat.customer_state[:queue])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(1, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(0, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(1, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(0, agent_state[:seads_available])
    assert_equal(6, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    chat_agent2.active = false
    chat_agent2.save

    # check customer state
    assert_equal('no_seats_available', chat.customer_state[:state])
    assert_equal(5, chat.customer_state[:queue])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(1, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(-2, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(1, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(-2, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(false, agent_state[:active])

    chat_session6.state = 'closed'
    chat_session6.save

    # check customer state
    assert_equal('no_seats_available', chat.customer_state[:state])
    assert_equal(5, chat.customer_state[:queue])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(-1, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(5, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(-1, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(false, agent_state[:active])

    chat_session5.destroy
    chat_session4.destroy

    # check customer state
    assert_equal('online', chat.customer_state[:state])

    # check agent1 state
    agent_state = Chat.agent_state_with_sessions(agent1.id)
    assert_equal(3, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(1, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(true, agent_state[:active])

    # check agent2 state
    agent_state = Chat.agent_state_with_sessions(agent2.id)
    assert_equal(3, agent_state[:waiting_chat_count])
    assert_equal(0, agent_state[:running_chat_count])
    assert_equal([], agent_state[:active_sessions])
    assert_equal(1, agent_state[:seads_available])
    assert_equal(4, agent_state[:seads_total])
    assert_equal(false, agent_state[:active])

  end

end