zammad/config/routes/user.rb

module ExtraRoutes
  def add(map)

    # users
    map.match '/api/users/search',                :to => 'users#search', :via => [:get, :post]
    map.match '/api/users/password_reset',        :to => 'users#password_reset_send', :via => :post
    map.match '/api/users/password_reset_verify', :to => 'users#password_reset_verify', :via => :post
    map.match '/api/users',                       :to => 'users#index',  :via => :get
    map.match '/api/users/:id',                   :to => 'users#show',   :via => :get
    map.match '/api/users',                       :to => 'users#create', :via => :post
    map.match '/api/users/:id',                   :to => 'users#update', :via => :put

  end
  module_function :add
end