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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer edecfc5bda Moved attachment support to any model (object.attachments & object.attachments=). 11 years ago
app edecfc5bda Moved attachment support to any model (object.attachments & object.attachments=). 11 years ago
config 3b405562cc Improved fetching of records (race conditions). 11 years ago
db 52f60e81a9 Improved index name. 11 years ago
doc e25dcf891d Update GLOSSARY.md 11 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 11 years ago
lib e11d9cada5 Ignore failed search query (can happen if user hasn't entered query completly). 11 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public c27c6e7853 Moved to BS 3.0.1. 11 years ago
script cfb2f857fc Added update of header. 11 years ago
test 9b90e2b18b Improved error handling. 11 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 2a5d4954ab Init version. 13 years ago
.gitignore f639e0dc42 Ignore assets. 11 years ago
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 years ago
Gemfile a6f2b4d63c Moved to rails 4.0.2. 11 years ago
README.md 0e16ef7c92 Merge branch 'master' of https://github.com/martini/zammad 12 years ago
README_Install_Mac.md c4b47ec9d9 Added missing items. 12 years ago
README_Install_Ubuntu.md 368ced6a09 Update README_Install_Ubuntu.md 12 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> rails server # rails web server
 zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
 zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.