zammad/lib/sequencer/unit/import/kayako/case/priority_id.rb

# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/

class Sequencer::Unit::Import::Kayako::Case::PriorityId < Sequencer::Unit::Common::Provider::Named

  uses :resource

  private

  def priority_id
    ::Ticket::Priority.select(:id).find_by(name: local).id
  end

  def local
    mapping.fetch(resource['priority']&.fetch('level'), mapping[nil])
  end

  def mapping
    {
      1   => '1 low',
      nil => '2 normal',
      2   => '2 normal',
      3   => '3 high',
      4   => '3 high',
    }.freeze
  end
end