zammad/spec/models/ticket/overviews_spec.rb

# Copyright (C) 2012-2021 Zammad Foundation, http://zammad-foundation.org/

require 'rails_helper'

RSpec.describe Ticket::Overviews do

  describe '.all' do

    let(:views) { described_class.all(current_user: current_user).map(&:name) }

    shared_examples 'containing' do |overview|
      it "returns #{overview}" do
        expect(views).to include(overview)
      end
    end

    shared_examples 'not containing' do |overview|
      it "doesn't return #{overview}" do
        expect(views).not_to include(overview)
      end
    end

    context 'when Agent' do
      let(:current_user) { create(:agent) }

      it_behaves_like 'containing', 'Open'
      it_behaves_like 'not containing', 'My Tickets'
      it_behaves_like 'not containing', 'My Organization Tickets'
    end

    context 'when Agent is also Customer' do
      let(:current_user) { create(:agent_and_customer, :with_org) }

      it_behaves_like 'containing', 'Open'
      it_behaves_like 'containing', 'My Tickets'
      it_behaves_like 'containing', 'My Organization Tickets'
    end

    context 'when Customer' do
      let(:current_user) { create(:customer, :with_org) }

      it_behaves_like 'not containing', 'Open'
      it_behaves_like 'containing', 'My Tickets'
      it_behaves_like 'containing', 'My Organization Tickets'
    end
  end

  describe '.index' do

    # https://github.com/zammad/zammad/issues/1769
    it 'does not return multiple results for a single ticket' do
      user           = create(:user)
      source_ticket  = create(:ticket, customer: user, created_by_id: user.id)
      source_ticket2 = create(:ticket, customer: user, created_by_id: user.id)

      # create some articles
      create(:ticket_article, ticket_id: source_ticket.id, from: 'asdf1@blubselector.de', created_by_id: user.id)
      create(:ticket_article, ticket_id: source_ticket.id, from: 'asdf2@blubselector.de', created_by_id: user.id)
      create(:ticket_article, ticket_id: source_ticket.id, from: 'asdf3@blubselector.de', created_by_id: user.id)
      create(:ticket_article, ticket_id: source_ticket2.id, from: 'asdf3@blubselector.de', created_by_id: user.id)
      create(:ticket_article, ticket_id: source_ticket2.id, from: 'asdf4@blubselector.de', created_by_id: user.id)
      create(:ticket_article, ticket_id: source_ticket2.id, from: 'asdf5@blubselector.de', created_by_id: user.id)

      condition = {
        'article.from' => {
          operator: 'contains',
          value:    'blubselector.de',
        },
      }
      overview = create(:overview, condition: condition)

      result = described_class.index(user)
      result = result.select { |x| x[:overview][:name] == overview.name }

      expect(result.count).to be == 1
      expect(result[0][:count]).to be == 2
      expect(result[0][:tickets].count).to be == 2
    end
  end

  describe 'Mentions:' do
    let(:group_read) { create(:group) }
    let(:user_read) { create(:agent) }
    let(:ticket) { create(:ticket, group: group_read) }

    before do
      user_read.group_names_access_map = {
        group_read.name => 'read',
      }
    end

    it 'does show read only tickets in overview because user is mentioned' do
      create(:mention, mentionable: ticket, user: user_read)
      result = described_class.index(user_read, ['my_subscribed_tickets'])
      expect(result.first[:tickets].pluck(:id)).to eq([ticket.id])
    end

    it 'does not show read only tickets in overview' do
      result = described_class.index(user_read, ['my_subscribed_tickets'])
      expect(result.first[:tickets]).to eq([])
    end
  end
end