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- name: Report a Bug
- description: You found a bug within Zammad? Use this to let us know, please ensure to fill in the complete template!
- labels: ['needs verification']
- body:
- - type: markdown
- attributes:
- value: |
- Hi there - thanks for filing an issue. Please ensure the following things before creating an issue - thank you! 🤓
- 🛑 Please post the following on our [community board](https://community.zammad.org/) rather than filing an issue:
- 👉 Feature Requests
- 👉 Development Questions
- 👉 Technical Questions (assistance for non paid / community)
- If you think you hit a bug, please continue:
- 👉 Search existing issues and the CHANGELOG.md for your issue - there might be a solution already.
- 👉 Make sure to use the latest version of Zammad.
- 👉 Add the `log/production.log` file from your system. Attention: Make sure that it does not contain confidential data!
- 👉 Please describe the issue in English.
- Note: We always do our best. Unfortunately, sometimes there are too many requests and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of [a support contract](https://zammad.com/pricing#selfhosted).
- - type: input
- id: bug-used-zammad-version
- attributes:
- label: Used Zammad Version
- placeholder: '5.3'
- validations:
- required: true
- - type: textarea
- id: bug-env-information
- attributes:
- label: Environment
- value: |
- - Installation method: [e.g. source, package]
- - Operating system (if you're unsure: `cat /etc/os-release` ): [e.g. debian 10.4, ubuntu 20.04]
- - Database + version: [e.g. postgresql 9.3, mysql 5.7, mariadb 10.3]
- - Elasticsearch version: [e.g. 7.17]
- - Browser + version: [e.g. chrome 83, safari 14, firefox 105]
- validations:
- required: true
- - type: textarea
- id: bug-actual-behaviour
- attributes:
- label: Actual behaviour
- description: Describe the actual behaviour.
- validations:
- required: true
- - type: textarea
- id: bug-expected-behaviour
- attributes:
- label: Expected behaviour
- description: Describe the expected behaviour.
- validations:
- required: true
- - type: textarea
- id: bug-steps-reproduction
- attributes:
- label: Steps to reproduce the behaviour
- validations:
- required: true
- - type: input
- id: bug-support-ticket
- attributes:
- label: Support Ticket
- placeholder: Ticket#12345678
- validations:
- required: false
- - type: dropdown
- id: bug-confirm
- attributes:
- label: I'm sure this is a bug and no feature request or a general question.
- options:
- - 'no'
- - 'yes'
- validations:
- required: true
|
