zammad/public/assets/chat/views/waiting_list_timeout.eco

<div class="zammad-chat-modal-text">
  <%- @T('We are sorry, it is taking longer than expected to get a slot. Please try again later or send us an email. Thank you!') %>
  <br>
  <div class="zammad-chat-button js-restart"<%= " style='background: #{ @background }'" if @background %>><%- @T('Start new conversation') %></div>
</div>