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- Ticket zal escaleren (#{ticket.title})
- <div>Hallo #{recipient.firstname},</div>
- <br>
- <div>Het ticket (#{ticket.title}) van "<b>#{ticket.customer.longname}</b>" zal escaleren op "#{ticket.escalation_at}"!</div>
- <br>
- <% if @objects[:article] %>
- <div>
- Informatie:
- <blockquote type="cite">
- #{article.body_as_html}
- </blockquote>
- </div>
- <% end %>
- <br>
- <div>
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">Bekijk dit in #{config.product_name}</a>
- </div>
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