it.html.erb 531 B

123456789101112131415161718
  1. Il ticket si è intensificato (#{ticket.title})
  2. <div>Buongiorno #{recipient.firstname},</div>
  3. <br>
  4. <div>Un ticket (#{ticket.title}) da "<b>#{ticket.customer.longname}</b>" è andato in escalation il "#{ticket.escalation_at}"!</div>.
  5. <br>
  6. <% if @objects[:article] %>
  7. <div>
  8. #{t('Information')}:
  9. <blockquote type="cite">
  10. #{article.body_as_html}
  11. </blockquote>
  12. </div>
  13. <% end %>
  14. <br>
  15. <div>
  16. <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">#{t('View this in Zammad')}</a>
  17. </div>