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- Ticket aggiornato (#{ticket.title})
- <div>Ciao #{recipient.firstname},</div>
- <br>
- <div>
- <%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'author') %> ha reagito con <%= @objects[:article].preferences.dig('whatsapp', 'reaction', 'emoji') %> al messaggio di #{article.created_by.fullname}:
- </div>
- <br>
- <% if @objects[:article] %>
- <div>
- <blockquote type="cite">
- #{article.body_as_html}
- </blockquote>
- </div>
- <% end %>
- <br>
- <div>
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}/#{article.id}" target="zammad_app">Visualizza su #{config.product_name}</a>
- </div>
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