zammad/CHANGELOG.md

6.1.0 (2023-09-13)

Full Changelog

Implemented enhancements:

• Add the option to manually set updated time since the tickets from freshdesk should be migrated 4807 [enhancement] [import]
• User selection in mentions in Trigger based Emails and Notes not loading anymore 4781 [enhancement] [trigger] [frontend]
• Show as an addition also accounted time by types in ticket detail 4759 [enhancement] [ticket] [time accounting]
• Extend trigger conditions with an article accounted time entry flag 4760 [enhancement] [trigger] [time accounting]
• Simplify the definition of multiple values for specific condition operators 4709 [enhancement] [trigger] [reporting] [overviews] [postmaster filter] [scheduler] [ticket: auto-assignment]
• Enhance regex handling in postmaster filters 4703 [enhancement] [postmaster filter]
• Improve S/MIME integration by adding meta information 4503 [enhancement] [smime]
• Add regex as operator for ticket filter in triggers 4702 [enhancement] [trigger]
• VIP state for organizations 4543 [enhancement] [organization] [user]
• Time accounting selector handling refactoring 4726 [enhancement] [time accounting] [:construction: refactoring :construction:]
• PGP integration 4679 [enhancement] [admin area] [integration] [frontend] [mail processing] [pgp]
• New conditions for input fields: "starts with", "ends with", "is" and "is not" 4661 [enhancement] [trigger] [reporting] [overviews] [postmaster filter] [scheduler] [ticket: auto-assignment]
• Make exchanging organization in existing tickets after updating the primary organization of a user configurable 4660 [enhancement] [UX/UI] [ticket] [organization]
• Log Trigger, Postmaster Filter and Scheduler in Ticket History 4604 [enhancement] [ticket] [history]
• Make path of auto_wizard.json configurable 4671 [enhancement]
• Show additional security information on ticket creation and article reply 4672 [enhancement] [ticket] [smime] [📱mobile-view📱]
• Time Accounting Types 4533 [enhancement] [time accounting]
• Enhance time-tracking to specify display unit 4637 [enhancement] [time accounting]
• Time Accounting Reports should limit the entries for every table in the web view 4123 [enhancement] [UX/UI] [time accounting]
• time_unit attribute is not propagated over ticket articles API 1103 [enhancement] [API] [time accounting]
• Two-factor authentication (2FA): Authenticator App 4595 [enhancement] [authentication]
• Two-factor authentication (2FA): Recovery Codes 4620 [enhancement] [authentication]
• Two-factor authentication (2FA): Security Keys 4616 [enhancement] [authentication]

Fixed bugs:

• Don't list activity types if they are not used 4806 [bug] [time accounting] [frontend]
• Upgrade to Zammad 6.1 not possible / migration is failing 4811 [bug] [blocker] [object manager attribute] [migration / update]
• docker entrypoint: add db option, improve error handling 4681
• Ticket history links "System" to user ID 1 4801 [bug] [frontend] [history]
• Incorrectly sorts the list of agents when the name contains diacritics 4444 [bug] [localization]
• Unsupported characters for operators "starts with one of" and "ends with one of" 4795 [bug] [trigger]
• Mobile View: Priority shown to customer if not set to "2 normal" and escalation data visible 4800 [bug] [ticket] [frontend] [📱mobile-view📱]
• Problem with new condition operators (starts with one of, ends with one of, is any of, is none of) in report profiles 4798 [bug] [reporting]
• Secondary Organisation Dropdown not visible when creating a ticket 4792 [bug] [frontend] [organization] [ticket: create]
• "Register" new account for customer loops back to sign up page 4799 [bug] [📱mobile-view📱]
• Time Accounting missing API endpoints 4791 [bug] [documentation] [API] [time accounting]
• Mobile UI does deny adding a new note when S/MIME / PGP is active 4793 [bug] [blocker] [📱mobile-view📱] [ticket: actions]
• zammad_backup.sh throws numerous errors when DB in use is MariaDB / MySQL 4783 [bug] [backup]
• Article handlers have no space to render all buttons 4787 [bug] [UX/UI] [ticket] [📱mobile-view📱]
• Time tracking summary in ticket zoom per ticket shows inconsistent data 4782 [bug] [time accounting] [frontend]
• Accounted time can be added even if the feature is not enabled 4657 [bug] [API] [time accounting]
• Time widget in ticket zoom for booked activity types does not display the names completely 4779 [bug] [UX/UI] [time accounting]
• Pasting in Firefox adds unwanted whitespace/line break 3716 [bug] [UX/UI]
• Some Overview table content is not aligned correctly in RTL languages 4429 [bug] [UX/UI] [overviews] [localization]
• Group restriction for text modules not working on ticket creation (specific scenario only) 4358 [bug] [text modules] [ticket: create]
• Vendor url in installed package is the zammad instance url 4753 [bug] [admin area]
• Form channels preview gets funky if modal option is off 4373 [bug] [channel] [admin area] [frontend] [channel:form]
• Object 'active' neither handled nor translated when displayed 4529 [bug] [frontend] [localization]
• LTR texts in an RTL profile is RTLed sometimes 1835 [UX/UI] [needs verification] [localization]
• Overviews: tickets subscribed by active user are still displayed, even with the condition set to display only the tickets subscribed by other users 4563 [bug] [ticket] [overviews]
• Text marker removed in mail tickets 4514 [bug] [UX/UI] [mail processing]
• Deletion of a user with 70k tickets does not work 4774 [bug] [data privacy]
• Agent name is unintentionally exposed when reply with quote of own agent article 4768 [bug] [frontend] [ticket: actions]
• Missing localized translation for "is required/mandatory" error message for fields 4378 [bug] [frontend] [localization]
• Use of first & last name variables in text modules returns -- in ticket 4771 [bug] [text modules] [variable processing]
• Configure screen for OAuth Exchange integration shouldn't open on not configured app settings 4515 [bug] [integration] [frontend]
• PGP auto reply signing and encryption missing 4773 [bug] [trigger] [pgp]
• Security type selector overlaps label 4770 [bug] [UX/UI] [📱mobile-view📱] [form]
• Names of SMS providers are variables instead of their proper names (settings > channel > SMS) 4741 [bug] [UX/UI] [admin area] [localization]
• Direct link to ticket creation for customers shows an error due to missing role permissions (customer) 4636 [bug] [frontend] [ticket: create]
• Adding an option to an existing object attribute select field causes translations to no longer be applied 4598 [bug] [object manager attribute] [localization]
• Error 500 if overview with "out of office replacement" filter is set to "specific user" 4599 [bug] [admin area] [overviews]
• Link template is still applied even when object attribute's type is changed from 'Text' to 'URL' 4667 [bug] [frontend] [object manager attribute]
• Calendar feed stops working if access to API via basic auth is disabled 4695 [bug] [API] [calendar]
• Chat overview has a scrollbar 4710 [bug] [UX/UI] [chat]
• Spaces in the knowledge base search on "go back to results" are wrong converted 4707 [bug] [frontend] [knowledge base]
• Shared drafts in ticket zoom not usable if permission is granted through role assignment 4704 [bug] [ticket] [draft sharing]
• LDAP config is applied in dry run 4674 [bug] [LDAP] [integration]
• URLs with protocol 'tel' and a telephone number are not working 4693 [bug] [mail processing]
• Tree select fields are not selectable in duplicate detection configuration 4692 [bug] [ticket] [frontend] [object manager attribute]
• Missing display of the conditions in overview when expert mode is in use 4688 [bug] [admin area] [frontend]
• Long role filters are breaking the UI and are not sorted by alphabet 4406 [bug] [UX/UI] [admin area]
• Core Workflow: Readded options are not usable in conditions 4763 [bug] [core workflows]
• Report Profiles - Invalid relative_map for range 'week' 4734 [bug] [reporting]
• Email signature remains in place when switching back to different article types 4453 [bug] [ticket] [frontend] [signature]
• Wording in "Profile -> Password & Authentication" wrong 4761 [bug] [UX/UI] [localization]
• Bad average performance when using 200+ object manager attributes 4754 [bug] [object manager attribute] [performance]
• New ticket organization condition in core workflow not working for is specific usage 4750 [bug] [core workflows] [ticket: create]
• New operators in postmaster filters lead to broken match values in edit form 4758 [bug] [frontend] [postmaster filter] [form]
• Secondary organization members are not updated properly while deleting an organization 4749 [bug] [frontend] [organization] [user]
• Changing ticket status from "new" to any other status always results in uncommited status "closed" 3880 [bug] [can't reproduce] [core workflows]
• Relation fields are not correctly sorted in mobile view (e.g. owner field) 4751 [bug] [ticket] [📱mobile-view📱] [form]
• Customer role can see the 3rd party services integration in the ticket sidebar 4594 [bug] [ticket] [integration] [frontend]
• Cannot change organisation of ticket 4744 [bug] [frontend] [core workflows]
• Create new organization - pasting text in note field not possible 4530 [bug] [frontend] [organization]
• New collections by installed packages are crashing zammad 4748 [bug]
• Mail processing not possible if reply-to header is faulty 4452 [bug] [mail processing]
• Inline images are not resized during the usage of the editor 4738 [bug] [📱mobile-view📱] [form]
• Time accounting shown for customer 4739 [bug] [blocker] [time accounting]
• RangeError: Maximum call stack size exceeded while updating organizations 4740 [bug] [organization]
• Updating organization members via API does not clear caches 3832 [bug] [API] [organization]
• Knowledge Base search tries to highlight the attachment content which leads to exceeding configured limits 4469 [bug] [search] [knowledge base]
• PGP: undefined method `disposition' while answering in ticket 4736 [bug] [pgp]
• After closing the tab, the search filter reverts to the default settings 4264 [bug]
• PDF attachments should not be opened without downloading them first 4479 [bug] [ticket] [frontend]
• S/MIME integration does not allow separate certificates for sign & encrypt 4534 [bug] [integration] [smime]
• S/MIME Signature Check: Mail Address from Subject Alternative Name is downcased, but the sender is not 4597 [bug] [ticket] [integration] [smime]
• Navigating to ticket from overview may insert extra history entries 4728 [bug] [ticket] [overviews]
• KB custom domain url: cannot open tag pages 4111 [bug] [knowledge base]
• Popover sometimes stays open after navigating to another view 4723 [bug] [frontend]
• New Facebook posts are not caught if multiple pages are configured, a lot of old posts are handled before 4725 [bug] [channel]
• Large attachments will blow up RAM and CPU usage on mysql 4724 [bug] [performance]
• Single select display value in trigger variable (#{ticket.abc.value}) is empty when "custom option sort" is used 4713 [bug] [trigger] [object manager attribute] [variable processing]
• Role defined in snake_case causes parts of the string to get underlined in user panel Roles buttons 4718 [bug] [UX/UI] [frontend]
• Trigger fails to set custom timestamp on report 4677 [bug] [trigger]
• Operator "contains all" does not work with multi tree select 4714 [bug] [core workflows]
• Update how-to-set-up-a-development-environment.md 4651
• LinkedIn authentication broken after updating omniauth gem to v2 4717 [bug] [third party issue] [authentication]
• Duplicate detection does not work for customer 4643 [bug] [ticket: create]
• Sometimes popovers don't disappear by themselves 4700 [bug] [UX/UI] [regression]
• Tab to delete knowledge base is empty 4694 [bug] [frontend] [knowledge base]
• Mobile view fails when creating tickets in groups with just 'create' permission 4653 [bug] [📱mobile-view📱] [ticket: create] [ticket: actions]
• Core workflows are sorted by name 4676 [bug] [frontend] [core workflows]
• zammad_backup doesn't backup attachments if storage directory is a symlink 4585 [backup]
• Online notification list is not ordered in correct way inside mobile view 4654 [bug] [📱mobile-view📱] [graphql]
• Forgot password not working on mobile version 4686 [bug] [authentication] [frontend] [📱mobile-view📱]
• "Save" button doesn't disappear when ticket is saved 4683 [bug] [frontend] [channel:form] [📱mobile-view📱]
• Mails cannot be processed if the special character "+" appears at the beginning of the sender address 4304 [bug] [third party issue] [mail processing]
• Organization field in Change customer dialog is not always functional 4659 [bug] [frontend] [organization]
• Form fields don't have styles for help element 4675 [bug] [UX/UI] [📱mobile-view📱]
• Users can be created without a primary organization but with secondary organizations 4579 [bug] [organization] [user]
• Scheduler dies with "could not obtain a connection from the pool within" 4450 [bug] [blocker] [can't reproduce] [background worker]
• Services die with: ThreadError: can't create Thread: Resource temporarily unavailable 2656 [bug] [third party issue]
• Agents see macros although they have no change permissions. 4544 [bug] [macros] [user] [permission]
• Changing the primary organization of a user updates tickets that are assigned to user's secondary organization 4662 [bug] [organization] [user]
• State is not translated in ticket detail view (mobile view) 4673 [bug] [ticket] [localization] [📱mobile-view📱]
• [Core Workflow] Remove option does not work with tree select node that has sub-options 4407 [bug] [core workflows]
• Installation fails when there is a large storage folder 4670 [bug] [install]
• Missing hint to restart Rails server on http_type, fqdn modification. 4658 [bug] [documentation] [admin area] [core]
• Object manager attribute with a link template generates a wrong target for the link 4666 [bug] [frontend] [object manager attribute]
• Webhook data contains "no such method" for #{ticket.organization.name} when organization is empty 4663 [bug] [webhooks]
• Company logo is squeezed on mobile app 4652 [bug] [frontend] [📱mobile-view📱]
• Link in agent notification email does not work properly (mobile-view) 4655 [bug] [notification] [📱mobile-view📱]
• Zammad changes characters entering #& 3565 [bug] [UX/UI]
• Pundit authorization in GraphQL is using wrong methods to check access to objects 4648 [bug] [📱mobile-view📱] [ticket: create] [ticket: actions] [graphql]
• Ticket injected via API no longer sent by customer in 6.0 4647 [bug] [blocker] [API] [ticket] [permission]
• Arrow doesn't change its direction when the language is changed in mobile view 4646 [bug] [localization] [📱mobile-view📱]
• RTL not working in mobile view editor field 4640 [bug] [localization] [📱mobile-view📱]
• Sorting tickets by tracked time leads to unexpected results 4494 [bug] [time accounting] [overviews]
• I can not set a week period under "last contact > within last (relative)" for the Time accounting 4531 [bug] [time accounting]
• Time Accounting "Closing time" -> "today" Selector Prevents Tickets From Getting Updated 4581 [bug] [time accounting]
• KB: inheritance of permissions 4629 [bug] [knowledge base]
• Google third-party login no longer working after omniauth 2.0 gem update 4634 [bug] [authentication]
• Websocket modal message not translated 4553 [bug] [good first issue] [localization]
• Inline translation not working in overview-administration 4478 [bug] [admin area] [overviews] [localization]
• Duplicate ticket detection breaks unsaved changes handling in mobile view 4621 [bug] [ticket] [📱mobile-view📱]
• Signature detection is misleading ticket search 4627 [bug] [search]
• Config updated modal contrast in mobile view 4625 [bug] [📱mobile-view📱]
• Mobile view merging process returns "An error occured during the operation." 4618 [bug] [📱mobile-view📱]
• Reauthenticating an existing Microsoft365 channel with the wrong email account changes the used email address 4607 [bug] [data loss]
• HTML sanitizer is removing attributes/styles which are white listed. 4605 [bug]
• Detect Duplicate Ticket Creation: With invalid config, notice to user is always given 4606 [bug] [ticket]