en.md.erb 320 B

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  1. # #{ticket.title}
  2. _<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Will escalate at #{ticket.escalation_at}_
  3. A ticket (#{ticket.title}) from "#{ticket.customer.longname}" will escalate at "#{ticket.escalation_at}"!
  4. <% if @objects[:article] %>
  5. #{article.body_as_text}
  6. <% end %>