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- # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
- class Observer::Ticket::Article::FillupFromEmail < ActiveRecord::Observer
- observe 'ticket::_article'
- def before_create(record)
- # return if we run import mode
- return true if Setting.get('import_mode')
- # only do fill of email from if article got created via application_server (e. g. not
- # if article and sender type is set via *.postmaster)
- return if ApplicationHandleInfo.postmaster?
- # if sender is customer, do not change anything
- return true if !record.sender_id
- sender = Ticket::Article::Sender.lookup(id: record.sender_id)
- return true if sender.nil?
- return true if sender['name'] == 'Customer'
- # set email attributes
- return true if !record.type_id
- type = Ticket::Article::Type.lookup(id: record.type_id)
- return true if type['name'] != 'email'
- # set subject if empty
- ticket = record.ticket
- if !record.subject || record.subject == ''
- record.subject = ticket.title
- end
- # clean subject
- record.subject = ticket.subject_clean(record.subject)
- # generate message id, force it in prodution, in test allow to set it for testing reasons
- if !record.message_id || Rails.env.production?
- fqdn = Setting.get('fqdn')
- record.message_id = "<#{DateTime.current.to_s(:number)}.#{record.ticket_id}.#{rand(999_999)}@#{fqdn}>"
- end
- # generate message_id_md5
- record.check_message_id_md5
- # set sender
- email_address = ticket.group.email_address
- if !email_address
- raise "No email address found for group '#{ticket.group.name}' (#{ticket.group_id})"
- end
- # remember email address for background job
- record.preferences['email_address_id'] = email_address.id
- # fill from
- if record.created_by_id != 1 && Setting.get('ticket_define_email_from') == 'AgentNameSystemAddressName'
- separator = Setting.get('ticket_define_email_from_separator')
- sender = User.find(record.created_by_id)
- realname = "#{sender.firstname} #{sender.lastname} #{separator} #{email_address.realname}"
- record.from = Channel::EmailBuild.recipient_line(realname, email_address.email)
- else
- record.from = Channel::EmailBuild.recipient_line(email_address.realname, email_address.email)
- end
- true
- end
- end
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