zammad/spec/fixtures/import/otrs/ticket/default.json

{
  "Age": 63277486,
  "PriorityID": "3",
  "ServiceID": "",
  "DynamicField_SugarCRMCompanySelection": null,
  "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
  "DynamicField_Topic": null,
  "StateID": "2",
  "DynamicField_Hostname": null,
  "DynamicField_ZammadMigratorChanged": null,
  "EscalationTime": "0",
  "Changed": "2014-11-21 00:21:08",
  "OwnerID": "3",
  "DynamicField_ZarafaTN": null,
  "DynamicField_ProcessManagementActivityID": null,
  "DynamicField_TopicID": null,
  "DynamicField_ScomHostname": null,
  "Owner": "agent-2",
  "Created": "2014-11-21 00:17:40",
  "DynamicField_TicketFreeText11": null,
  "DynamicField_ScomUUID": null,
  "DynamicField_TicketFreeKey11": null,
  "DynamicField_ITSMReviewRequired": "No",
  "DynamicField_OpenExchangeTicketNumber": null,
  "DynamicField_ITSMDecisionDate": null,
  "QueueID": "1",
  "CreateBy": "3",
  "DynamicField_ITSMImpact": null,
  "TicketID": "730",
  "DynamicField_ITSMRecoveryStartTime": null,
  "SolutionInMin": 0,
  "EscalationResponseTime": "0",
  "UnlockTimeout": "1416525661",
  "DynamicField_ProcessManagementProcessID": null,
  "ArchiveFlag": "n",
  "DynamicField_CheckboxExample": null,
  "SolutionTime": "2014-11-21 00:21:08",
  "DynamicField_Location": null,
  "CustomerUserID": "BetreuterKunde2",
  "DynamicField_Vertriebsweg": null,
  "DynamicField_CustomerLocation": null,
  "DynamicField_SugarCRMRemoteID": null,
  "DynamicField_OpenExchangeTN": null,
  "Type": "Incident",
  "DynamicField_TETest": null,
  "Responsible": "root@localhost",
  "ResponsibleID": "1",
  "ChangeBy": "3",
  "DynamicField_Combine": null,
  "RealTillTimeNotUsed": "0",
  "GroupID": "1",
  "DynamicField_ScomService": null,
  "CustomerID": "3333333333",
  "TypeID": "1",
  "Priority": "3 normal",
  "DynamicField_SugarCRMCompanySelectedID": null,
  "History": [
    {
      "HistoryID": "11291",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "NewTicket",
      "TypeID": "1",
      "HistoryTypeID": "1",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%20141121305000012%%Postmaster%%3 normal%%open%%730"
    },
    {
      "HistoryID": "11292",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "TicketDynamicFieldUpdate",
      "TypeID": "1",
      "HistoryTypeID": "28",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "1",
      "TicketID": "730",
      "Name": "%%FieldName%%ZammadMigratorChanged%%Value%%1"
    },
    {
      "HistoryID": "11293",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "ServiceUpdate",
      "TypeID": "1",
      "HistoryTypeID": "38",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%NULL%%%%NULL%%"
    },
    {
      "HistoryID": "11294",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "SLAUpdate",
      "TypeID": "1",
      "HistoryTypeID": "39",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%NULL%%%%NULL%%"
    },
    {
      "HistoryID": "11295",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "CustomerUpdate",
      "TypeID": "1",
      "HistoryTypeID": "21",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%CustomerID=3333333333;CustomerUser=BetreuterKunde2;"
    },
    {
      "HistoryID": "11296",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "TicketDynamicFieldUpdate",
      "TypeID": "1",
      "HistoryTypeID": "28",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%FieldName%%ITSMDueDate%%Value%%2014-11-24 00:15:00"
    },
    {
      "HistoryID": "11297",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:41",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "PhoneCallCustomer",
      "TypeID": "1",
      "HistoryTypeID": "14",
      "ArticleID": "3970",
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%"
    },
    {
      "HistoryID": "11298",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:42",
      "OwnerID": "1",
      "QueueID": "1",
      "HistoryType": "SendAutoReply",
      "TypeID": "1",
      "HistoryTypeID": "4",
      "ArticleID": "3971",
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%\"Betreuter Kunde\" <kunde2@kunde.de>"
    },
    {
      "HistoryID": "11299",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:42",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "OwnerUpdate",
      "TypeID": "1",
      "HistoryTypeID": "23",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%agent-2%%3"
    },
    {
      "HistoryID": "11300",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:43",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "SendCustomerNotification",
      "TypeID": "1",
      "HistoryTypeID": "10",
      "ArticleID": "3972",
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%kunde2@kunde.de"
    },
    {
      "HistoryID": "11301",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:43",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "SendAgentNotification",
      "TypeID": "1",
      "HistoryTypeID": "9",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%TEST%%agent-1@example.com"
    },
    {
      "HistoryID": "11302",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:17:44",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "SendAgentNotification",
      "TypeID": "1",
      "HistoryTypeID": "9",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%TEST%%agent-2-for-role-2@example.com"
    },
    {
      "HistoryID": "11303",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:01",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "Lock",
      "TypeID": "1",
      "HistoryTypeID": "17",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%lock"
    },
    {
      "HistoryID": "11304",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:01",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "Misc",
      "TypeID": "1",
      "HistoryTypeID": "25",
      "ArticleID": 0,
      "StateID": "4",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "Reset of unlock time."
    },
    {
      "HistoryID": "11305",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "StateUpdate",
      "TypeID": "1",
      "HistoryTypeID": "27",
      "ArticleID": 0,
      "StateID": "2",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%open%%closed successful%%"
    },
    {
      "HistoryID": "11306",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "Unlock",
      "TypeID": "1",
      "HistoryTypeID": "18",
      "ArticleID": 0,
      "StateID": "2",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%unlock"
    },
    {
      "HistoryID": "11307",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "AddNote",
      "TypeID": "1",
      "HistoryTypeID": "15",
      "ArticleID": "3973",
      "StateID": "2",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%Close"
    },
    {
      "HistoryID": "11308",
      "PriorityID": "3",
      "CreateTime": "2014-11-21 00:21:09",
      "OwnerID": "3",
      "QueueID": "1",
      "HistoryType": "TicketDynamicFieldUpdate",
      "TypeID": "1",
      "HistoryTypeID": "28",
      "ArticleID": 0,
      "StateID": "2",
      "CreateBy": "3",
      "TicketID": "730",
      "Name": "%%FieldName%%ITSMReviewRequired%%Value%%No"
    }
  ],
  "UntilTime": 0,
  "EscalationUpdateTime": "0",
  "DynamicField_ITSMRepairStartTime": null,
  "Queue": "Postmaster",
  "State": "closed successful",
  "Closed": "2014-11-21 00:21:08",
  "Title": "test #3",
  "DynamicField_ZammadMigratorChangedOld": "1",
  "DynamicField_ScomState": null,
  "FirstLock": "2014-11-21 00:21:01",
  "DynamicField_Department": null,
  "Articles": [
    {
      "Age": 63277486,
      "PriorityID": "3",
      "ContentType": "text/plain; charset=utf-8",
      "AttachmentIDOfHTMLBody": "1",
      "DynamicField_SugarCRMCompanySelection": null,
      "ServiceID": null,
      "TicketFreeText11": null,
      "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
      "DynamicField_Topic": null,
      "StateID": "2",
      "DynamicField_Hostname": null,
      "Body": "test #3",
      "DynamicField_ZammadMigratorChanged": null,
      "EscalationTime": "0",
      "Changed": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "DynamicField_ZarafaTN": null,
      "DynamicField_ProcessManagementActivityID": null,
      "DynamicField_TopicID": null,
      "DynamicField_ScomHostname": null,
      "Owner": "agent-2",
      "AgeTimeUnix": 63277485,
      "TicketFreeKey11": null,
      "ArticleID": "3970",
      "Created": "2014-11-21 00:17:41",
      "DynamicField_ScomUUID": null,
      "DynamicField_TicketFreeText11": null,
      "DynamicField_TicketFreeKey11": null,
      "DynamicField_ITSMReviewRequired": "No",
      "DynamicField_OpenExchangeTicketNumber": null,
      "DynamicField_ITSMDecisionDate": null,
      "ArticleTypeID": "5",
      "QueueID": "1",
      "ReplyTo": "",
      "DynamicField_ITSMImpact": null,
      "TicketID": "730",
      "DynamicField_ITSMRecoveryStartTime": null,
      "Cc": "",
      "EscalationResponseTime": "0",
      "DynamicField_ProcessManagementProcessID": null,
      "IncomingTime": "1416525461",
      "Charset": "utf-8",
      "DynamicField_CheckboxExample": null,
      "DynamicField_Location": null,
      "CustomerUserID": "BetreuterKunde2",
      "DynamicField_Vertriebsweg": null,
      "Attachments": [
        {
          "ContentAlternative": "",
          "ContentID": "",
          "Disposition": "inline",
          "Filesize": "201 Bytes",
          "ContentType": "text/html; charset=\"utf-8\"",
          "Filename": "ZmlsZS0y\n",
          "FilesizeRaw": "201",
          "Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n"
        }
      ],
      "DynamicField_CustomerLocation": null,
      "DynamicField_SugarCRMRemoteID": null,
      "DynamicField_OpenExchangeTN": null,
      "Service": "",
      "Type": "Incident",
      "ContentCharset": "utf-8",
      "DynamicField_TETest": null,
      "Responsible": "root@localhost",
      "SenderType": "customer",
      "ResponsibleID": "1",
      "SLA": "",
      "MimeType": "text/plain",
      "DynamicField_Combine": null,
      "Subject": "test #3",
      "InReplyTo": "",
      "RealTillTimeNotUsed": "0",
      "DynamicField_ScomService": null,
      "CustomerID": "3333333333",
      "TypeID": "1",
      "MessageID": "",
      "Priority": "3 normal",
      "To": "Postmaster",
      "DynamicField_SugarCRMCompanySelectedID": null,
      "UntilTime": 0,
      "EscalationUpdateTime": "0",
      "CreatedBy": "3",
      "Queue": "Postmaster",
      "DynamicField_ITSMRepairStartTime": null,
      "ToRealname": "Postmaster",
      "State": "closed successful",
      "SenderTypeID": "3",
      "DynamicField_ZammadMigratorChangedOld": "1",
      "Title": "test #3",
      "DynamicField_ScomState": null,
      "References": "",
      "DynamicField_Department": null,
      "ArticleType": "phone",
      "StateType": "closed",
      "FromRealname": "Betreuter Kunde",
      "EscalationSolutionTime": "0",
      "LockID": "1",
      "TicketNumber": "20141121305000012",
      "DynamicField_ITSMDecisionResult": null,
      "Lock": "unlock",
      "CreateTimeUnix": "1416525460",
      "SLAID": null,
      "DynamicField_ITSMCriticality": null,
      "From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
    },
    {
      "Age": 63277486,
      "PriorityID": "3",
      "ContentType": "text/plain; charset=utf-8",
      "AttachmentIDOfHTMLBody": "1",
      "DynamicField_SugarCRMCompanySelection": null,
      "ServiceID": null,
      "TicketFreeText11": null,
      "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
      "DynamicField_Topic": null,
      "StateID": "2",
      "DynamicField_Hostname": null,
      "Body": "This is a demo text which is send to every inquiry.\nIt could contain something like:\n\nThanks for your email. A new ticket has been created.\n\nYou wrote:\n> test #3\n\n\nYour email will be answered by a human ASAP\n\nHave fun with OTRS! :-)\n\nYour OTRS Team\n",
      "DynamicField_ZammadMigratorChanged": null,
      "EscalationTime": "0",
      "Changed": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "DynamicField_ZarafaTN": null,
      "DynamicField_ProcessManagementActivityID": null,
      "DynamicField_TopicID": null,
      "DynamicField_ScomHostname": null,
      "Owner": "agent-2",
      "AgeTimeUnix": 63277484,
      "TicketFreeKey11": null,
      "ArticleID": "3971",
      "Created": "2014-11-21 00:17:42",
      "DynamicField_ScomUUID": null,
      "DynamicField_TicketFreeText11": null,
      "DynamicField_TicketFreeKey11": null,
      "DynamicField_ITSMReviewRequired": "No",
      "DynamicField_OpenExchangeTicketNumber": null,
      "DynamicField_ITSMDecisionDate": null,
      "ArticleTypeID": "1",
      "QueueID": "1",
      "ReplyTo": "",
      "DynamicField_ITSMImpact": null,
      "TicketID": "730",
      "DynamicField_ITSMRecoveryStartTime": null,
      "Cc": "",
      "EscalationResponseTime": "0",
      "DynamicField_ProcessManagementProcessID": null,
      "IncomingTime": "1416525462",
      "Charset": "utf-8",
      "DynamicField_CheckboxExample": null,
      "DynamicField_Location": null,
      "CustomerUserID": "BetreuterKunde2",
      "DynamicField_Vertriebsweg": null,
      "Attachments": [
        {
          "ContentAlternative": "",
          "ContentID": "",
          "Disposition": "inline",
          "Filesize": "591 Bytes",
          "ContentType": "text/html; charset=\"utf-8\"",
          "Filename": "ZmlsZS0y\n",
          "FilesizeRaw": "591",
          "Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl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\nYW08YnIvPjwvYm9keT48L2h0bWw+\n"
        }
      ],
      "DynamicField_CustomerLocation": null,
      "DynamicField_SugarCRMRemoteID": null,
      "DynamicField_OpenExchangeTN": null,
      "Service": "",
      "Type": "Incident",
      "ContentCharset": "utf-8",
      "DynamicField_TETest": null,
      "Responsible": "root@localhost",
      "SenderType": "system",
      "ResponsibleID": "1",
      "SLA": "",
      "MimeType": "text/plain",
      "DynamicField_Combine": null,
      "Subject": "[Ticket#20141121305000012] RE: test #3",
      "InReplyTo": "",
      "RealTillTimeNotUsed": "0",
      "DynamicField_ScomService": null,
      "CustomerID": "3333333333",
      "TypeID": "1",
      "MessageID": "<1416525462.277752.866124677.730.3@yourhost.example.com>",
      "Priority": "3 normal",
      "To": "\"Betreuter Kunde\" <kunde2@kunde.de>",
      "DynamicField_SugarCRMCompanySelectedID": null,
      "UntilTime": 0,
      "EscalationUpdateTime": "0",
      "CreatedBy": "3",
      "Queue": "Postmaster",
      "DynamicField_ITSMRepairStartTime": null,
      "ToRealname": "Betreuter Kunde",
      "State": "closed successful",
      "SenderTypeID": "2",
      "DynamicField_ZammadMigratorChangedOld": "1",
      "Title": "test #3",
      "DynamicField_ScomState": null,
      "References": "",
      "DynamicField_Department": null,
      "ArticleType": "email-external",
      "StateType": "closed",
      "FromRealname": "OTRS System",
      "EscalationSolutionTime": "0",
      "LockID": "1",
      "TicketNumber": "20141121305000012",
      "DynamicField_ITSMDecisionResult": null,
      "Lock": "unlock",
      "CreateTimeUnix": "1416525460",
      "SLAID": null,
      "DynamicField_ITSMCriticality": null,
      "From": "OTRS System <otrs@localhost>"
    },
    {
      "Age": 63277486,
      "PriorityID": "3",
      "ContentType": "text/plain; charset=utf-8",
      "DynamicField_SugarCRMCompanySelection": null,
      "ServiceID": null,
      "TicketFreeText11": null,
      "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
      "DynamicField_Topic": null,
      "StateID": "2",
      "DynamicField_Hostname": null,
      "Body": "CustomerUser: Betreuter Kunde\nCustomerUser Email: kunde2@kunde.de\nPartner Email: \"Betreuter Kunde\" <kunde2@kunde.de>,",
      "DynamicField_ZammadMigratorChanged": null,
      "EscalationTime": "0",
      "Changed": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "DynamicField_ZarafaTN": null,
      "DynamicField_ProcessManagementActivityID": null,
      "DynamicField_TopicID": null,
      "DynamicField_ScomHostname": null,
      "Owner": "agent-2",
      "AgeTimeUnix": 63277483,
      "TicketFreeKey11": null,
      "ArticleID": "3972",
      "Created": "2014-11-21 00:17:43",
      "DynamicField_ScomUUID": null,
      "DynamicField_TicketFreeText11": null,
      "DynamicField_TicketFreeKey11": null,
      "DynamicField_ITSMReviewRequired": "No",
      "DynamicField_OpenExchangeTicketNumber": null,
      "DynamicField_ITSMDecisionDate": null,
      "ArticleTypeID": "3",
      "QueueID": "1",
      "ReplyTo": "",
      "DynamicField_ITSMImpact": null,
      "TicketID": "730",
      "DynamicField_ITSMRecoveryStartTime": null,
      "Cc": "",
      "EscalationResponseTime": "0",
      "DynamicField_ProcessManagementProcessID": null,
      "IncomingTime": "1416525463",
      "Charset": "utf-8",
      "DynamicField_CheckboxExample": null,
      "DynamicField_Location": null,
      "CustomerUserID": "BetreuterKunde2",
      "DynamicField_Vertriebsweg": null,
      "Attachments": [],
      "DynamicField_CustomerLocation": null,
      "DynamicField_SugarCRMRemoteID": null,
      "DynamicField_OpenExchangeTN": null,
      "Service": "",
      "Type": "Incident",
      "ContentCharset": "utf-8",
      "DynamicField_TETest": null,
      "Responsible": "root@localhost",
      "SenderType": "system",
      "ResponsibleID": "1",
      "SLA": "",
      "MimeType": "text/plain",
      "DynamicField_Combine": null,
      "Subject": "[Ticket#20141121305000012] EventNotification: test #3",
      "InReplyTo": "",
      "RealTillTimeNotUsed": "0",
      "DynamicField_ScomService": null,
      "CustomerID": "3333333333",
      "TypeID": "1",
      "MessageID": "<1416525463.523919.240611208.730.3@yourhost.example.com>",
      "Priority": "3 normal",
      "To": "kunde2@kunde.de",
      "DynamicField_SugarCRMCompanySelectedID": null,
      "UntilTime": 0,
      "EscalationUpdateTime": "0",
      "CreatedBy": "3",
      "Queue": "Postmaster",
      "DynamicField_ITSMRepairStartTime": null,
      "ToRealname": "kunde2@kunde.de",
      "State": "closed successful",
      "SenderTypeID": "2",
      "DynamicField_ZammadMigratorChangedOld": "1",
      "Title": "test #3",
      "DynamicField_ScomState": null,
      "References": "",
      "DynamicField_Department": null,
      "ArticleType": "email-notification-ext",
      "StateType": "closed",
      "FromRealname": "OTRS System",
      "EscalationSolutionTime": "0",
      "LockID": "1",
      "TicketNumber": "20141121305000012",
      "DynamicField_ITSMDecisionResult": null,
      "Lock": "unlock",
      "CreateTimeUnix": "1416525460",
      "SLAID": null,
      "DynamicField_ITSMCriticality": null,
      "From": "OTRS System <otrs@localhost>"
    },
    {
      "Age": 63277486,
      "PriorityID": "3",
      "ContentType": "text/plain; charset=utf-8",
      "AttachmentIDOfHTMLBody": "1",
      "DynamicField_SugarCRMCompanySelection": null,
      "ServiceID": null,
      "TicketFreeText11": null,
      "DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
      "DynamicField_Topic": null,
      "StateID": "2",
      "DynamicField_Hostname": null,
      "Body": "close",
      "DynamicField_ZammadMigratorChanged": null,
      "EscalationTime": "0",
      "Changed": "2014-11-21 00:21:08",
      "OwnerID": "3",
      "DynamicField_ZarafaTN": null,
      "DynamicField_ProcessManagementActivityID": null,
      "DynamicField_TopicID": null,
      "DynamicField_ScomHostname": null,
      "Owner": "agent-2",
      "AgeTimeUnix": 63277278,
      "TicketFreeKey11": null,
      "ArticleID": "3973",
      "Created": "2014-11-21 00:21:08",
      "DynamicField_ScomUUID": null,
      "DynamicField_TicketFreeText11": null,
      "DynamicField_TicketFreeKey11": null,
      "DynamicField_ITSMReviewRequired": "No",
      "DynamicField_OpenExchangeTicketNumber": null,
      "DynamicField_ITSMDecisionDate": null,
      "ArticleTypeID": "9",
      "QueueID": "1",
      "ReplyTo": "",
      "DynamicField_ITSMImpact": null,
      "TicketID": "730",
      "DynamicField_ITSMRecoveryStartTime": null,
      "Cc": "",
      "EscalationResponseTime": "0",
      "DynamicField_ProcessManagementProcessID": null,
      "IncomingTime": "1416525668",
      "Charset": "utf-8",
      "DynamicField_CheckboxExample": null,
      "DynamicField_Location": null,
      "CustomerUserID": "BetreuterKunde2",
      "DynamicField_Vertriebsweg": null,
      "Attachments": [
        {
          "ContentAlternative": "",
          "ContentID": "",
          "Disposition": "inline",
          "Filesize": "199 Bytes",
          "ContentType": "text/html; charset=\"utf-8\"",
          "Filename": "ZmlsZS0y\n",
          "FilesizeRaw": "199",
          "Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+Y2xvc2U8L2JvZHk+PC9odG1sPg==\n"
        }
      ],
      "DynamicField_CustomerLocation": null,
      "DynamicField_SugarCRMRemoteID": null,
      "DynamicField_OpenExchangeTN": null,
      "Service": "",
      "Type": "Incident",
      "ContentCharset": "utf-8",
      "DynamicField_TETest": null,
      "Responsible": "root@localhost",
      "SenderType": "agent",
      "ResponsibleID": "1",
      "SLA": "",
      "MimeType": "text/plain",
      "DynamicField_Combine": null,
      "Subject": "Close",
      "InReplyTo": "",
      "RealTillTimeNotUsed": "0",
      "DynamicField_ScomService": null,
      "CustomerID": "3333333333",
      "TypeID": "1",
      "MessageID": "",
      "Priority": "3 normal",
      "To": "",
      "DynamicField_SugarCRMCompanySelectedID": null,
      "UntilTime": 0,
      "EscalationUpdateTime": "0",
      "CreatedBy": "3",
      "Queue": "Postmaster",
      "DynamicField_ITSMRepairStartTime": null,
      "State": "closed successful",
      "SenderTypeID": "1",
      "DynamicField_ZammadMigratorChangedOld": "1",
      "Title": "test #3",
      "DynamicField_ScomState": null,
      "References": "",
      "DynamicField_Department": null,
      "ArticleType": "note-internal",
      "StateType": "closed",
      "FromRealname": "agent-2 firstname äöüß agent-2 lastname äöüß",
      "EscalationSolutionTime": "0",
      "LockID": "1",
      "TicketNumber": "20141121305000012",
      "DynamicField_ITSMDecisionResult": null,
      "Lock": "unlock",
      "CreateTimeUnix": "1416525460",
      "SLAID": null,
      "DynamicField_ITSMCriticality": null,
      "From": "\"agent-2 firstname äöüß agent-2 lastname äöüß\" <agent-2@example.com>"
    }
  ],
  "StateType": "closed",
  "EscalationSolutionTime": "0",
  "LockID": "1",
  "TicketNumber": "20141121305000012",
  "DynamicField_ITSMDecisionResult": null,
  "CreateTimeUnix": "1416525460",
  "Lock": "unlock",
  "SLAID": "",
  "DynamicField_ITSMCriticality": null
}