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|
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'title',
- display: 'Title',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 200,
- null: false,
- translate: false,
- },
- editable: false,
- active: true,
- screens: {
- create_top: {
- '-all-' => {
- null: false,
- },
- },
- edit: {},
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 15,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'customer_id',
- display: 'Customer',
- data_type: 'user_autocompletion',
- data_option: {
- relation: 'User',
- autocapitalize: false,
- multiple: false,
- guess: true,
- null: false,
- limit: 200,
- placeholder: 'Enter Person or Organization/Company',
- minLengt: 2,
- translate: false,
- permission: ['ticket.agent'],
- },
- editable: false,
- active: true,
- screens: {
- create_top: {
- '-all-' => {
- null: false,
- },
- },
- edit: {},
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 10,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'type',
- display: 'Type',
- data_type: 'select',
- data_option: {
- default: '',
- options: {
- 'Incident' => 'Incident',
- 'Problem' => 'Problem',
- 'Request for Change' => 'Request for Change',
- },
- nulloption: true,
- multiple: false,
- null: true,
- translate: true,
- },
- editable: true,
- active: false,
- screens: {
- create_middle: {
- '-all-' => {
- null: false,
- item_class: 'column',
- },
- },
- edit: {
- 'ticket.agent' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 20,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'group_id',
- display: 'Group',
- data_type: 'select',
- data_option: {
- default: '',
- relation: 'Group',
- relation_condition: { access: 'full' },
- nulloption: true,
- multiple: false,
- null: false,
- translate: false,
- only_shown_if_selectable: true,
- permission: ['ticket.agent', 'ticket.customer'],
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {
- '-all-' => {
- null: false,
- item_class: 'column',
- },
- },
- edit: {
- 'ticket.agent' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 25,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'owner_id',
- display: 'Owner',
- data_type: 'select',
- data_option: {
- default: '',
- relation: 'User',
- relation_condition: { roles: 'Agent' },
- nulloption: true,
- multiple: false,
- null: true,
- translate: false,
- permission: ['ticket.agent'],
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {
- '-all-' => {
- null: true,
- item_class: 'column',
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 30,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'state_id',
- display: 'State',
- data_type: 'select',
- data_option: {
- relation: 'TicketState',
- nulloption: true,
- multiple: false,
- null: false,
- default: Ticket::State.find_by(default_follow_up: true).id,
- translate: true,
- filter: Ticket::State.by_category(:viewable).pluck(:id),
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {
- 'ticket.agent' => {
- null: false,
- item_class: 'column',
- filter: Ticket::State.by_category(:viewable_agent_new).pluck(:id),
- },
- 'ticket.customer' => {
- item_class: 'column',
- nulloption: false,
- null: true,
- filter: Ticket::State.by_category(:viewable_customer_new).pluck(:id),
- default: Ticket::State.find_by(default_create: true).id,
- },
- },
- edit: {
- 'ticket.agent' => {
- nulloption: false,
- null: false,
- filter: Ticket::State.by_category(:viewable_agent_edit).pluck(:id),
- },
- 'ticket.customer' => {
- nulloption: false,
- null: true,
- filter: Ticket::State.by_category(:viewable_customer_edit).pluck(:id),
- default: Ticket::State.find_by(default_follow_up: true).id,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 40,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'pending_time',
- display: 'Pending till',
- data_type: 'datetime',
- data_option: {
- future: true,
- past: false,
- diff: 24,
- null: true,
- translate: true,
- required_if: {
- state_id: Ticket::State.by_category(:pending).pluck(:id),
- },
- shown_if: {
- state_id: Ticket::State.by_category(:pending).pluck(:id),
- },
- permission: %w[ticket.agent],
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {
- '-all-' => {
- null: false,
- item_class: 'column',
- },
- },
- edit: {
- '-all-' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 41,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'priority_id',
- display: 'Priority',
- data_type: 'select',
- data_option: {
- relation: 'TicketPriority',
- nulloption: false,
- multiple: false,
- null: false,
- default: Ticket::Priority.find_by(default_create: true).id,
- translate: true,
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {
- 'ticket.agent' => {
- null: false,
- item_class: 'column',
- },
- },
- edit: {
- 'ticket.agent' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 80,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Ticket',
- name: 'tags',
- display: 'Tags',
- data_type: 'tag',
- data_option: {
- type: 'text',
- null: true,
- translate: false,
- },
- editable: false,
- active: true,
- screens: {
- create_bottom: {
- 'ticket.agent' => {
- null: true,
- },
- },
- edit: {},
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 900,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'TicketArticle',
- name: 'type_id',
- display: 'Type',
- data_type: 'select',
- data_option: {
- relation: 'TicketArticleType',
- nulloption: false,
- multiple: false,
- null: false,
- default: Ticket::Article::Type.lookup(name: 'note').id,
- translate: true,
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {},
- edit: {
- 'ticket.agent' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 100,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'TicketArticle',
- name: 'internal',
- display: 'Visibility',
- data_type: 'select',
- data_option: {
- options: {
- true: 'internal',
- false: 'public'
- },
- nulloption: false,
- multiple: false,
- null: true,
- default: false,
- translate: true,
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {},
- edit: {
- 'ticket.agent' => {
- null: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 200,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'TicketArticle',
- name: 'to',
- display: 'To',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 1000,
- null: true,
- },
- editable: false,
- active: true,
- screens: {
- create_middle: {},
- edit: {
- 'ticket.agent' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 300,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'TicketArticle',
- name: 'cc',
- display: 'Cc',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 1000,
- null: true,
- },
- editable: false,
- active: true,
- screens: {
- create_top: {},
- create_middle: {},
- edit: {
- 'ticket.agent' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 400,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'TicketArticle',
- name: 'body',
- display: 'Text',
- data_type: 'richtext',
- data_option: {
- type: 'richtext',
- maxlength: 150_000,
- upload: true,
- rows: 8,
- null: true,
- },
- editable: false,
- active: true,
- screens: {
- create_top: {
- '-all-' => {
- null: false,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 600,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'login',
- display: 'Login',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 100,
- null: true,
- autocapitalize: false,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {},
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 100,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'firstname',
- display: 'Firstname',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 150,
- null: false,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {
- '-all-' => {
- null: false,
- },
- },
- invite_agent: {
- '-all-' => {
- null: false,
- },
- },
- invite_customer: {
- '-all-' => {
- null: false,
- },
- },
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 200,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'lastname',
- display: 'Lastname',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 150,
- null: false,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {
- '-all-' => {
- null: false,
- },
- },
- invite_agent: {
- '-all-' => {
- null: false,
- },
- },
- invite_customer: {
- '-all-' => {
- null: false,
- },
- },
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 300,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'email',
- display: 'Email',
- data_type: 'input',
- data_option: {
- type: 'email',
- maxlength: 150,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {
- '-all-' => {
- null: false,
- },
- },
- invite_agent: {
- '-all-' => {
- null: false,
- },
- },
- invite_customer: {
- '-all-' => {
- null: false,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 400,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'web',
- display: 'Web',
- data_type: 'input',
- data_option: {
- type: 'url',
- maxlength: 250,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 500,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'phone',
- display: 'Phone',
- data_type: 'input',
- data_option: {
- type: 'tel',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 600,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'mobile',
- display: 'Mobile',
- data_type: 'input',
- data_option: {
- type: 'tel',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 700,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'fax',
- display: 'Fax',
- data_type: 'input',
- data_option: {
- type: 'tel',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 800,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'organization_id',
- display: 'Organization',
- data_type: 'autocompletion_ajax',
- data_option: {
- multiple: false,
- nulloption: true,
- null: true,
- relation: 'Organization',
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 900,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'department',
- display: 'Department',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 200,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: true,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1000,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'street',
- display: 'Street',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 100,
- null: true,
- },
- editable: true,
- active: false,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1100,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'zip',
- display: 'Zip',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: true,
- active: false,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1200,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'city',
- display: 'City',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: true,
- active: false,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1300,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'country',
- display: 'Country',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 100,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: true,
- active: false,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1325,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'address',
- display: 'Address',
- data_type: 'textarea',
- data_option: {
- type: 'text',
- maxlength: 500,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: true,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1350,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'password',
- display: 'Password',
- data_type: 'input',
- data_option: {
- type: 'password',
- maxlength: 100,
- null: true,
- autocomplete: 'new-password',
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- signup: {
- '-all-' => {
- null: false,
- },
- },
- invite_agent: {},
- invite_customer: {},
- edit: {
- 'admin.user' => {
- null: true,
- },
- },
- view: {}
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1400,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'vip',
- display: 'VIP',
- data_type: 'boolean',
- data_option: {
- null: true,
- default: false,
- item_class: 'formGroup--halfSize',
- options: {
- false: 'no',
- true: 'yes',
- },
- translate: true,
- permission: ['admin.user', 'ticket.agent'],
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1490,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'note',
- display: 'Note',
- data_type: 'richtext',
- data_option: {
- type: 'text',
- maxlength: 5000,
- null: true,
- note: 'Notes are visible to agents only, never to customers.',
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1500,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'role_ids',
- display: 'Permissions',
- data_type: 'user_permission',
- data_option: {
- null: false,
- item_class: 'checkbox',
- permission: ['admin.user'],
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {
- '-all-' => {
- null: false,
- default: [Role.lookup(name: 'Agent').id],
- },
- },
- invite_customer: {},
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1600,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'User',
- name: 'active',
- display: 'Active',
- data_type: 'active',
- data_option: {
- null: true,
- default: true,
- permission: ['admin.user', 'ticket.agent'],
- },
- editable: false,
- active: true,
- screens: {
- signup: {},
- invite_agent: {},
- invite_customer: {},
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1800,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'name',
- display: 'Name',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 150,
- null: false,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 200,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'shared',
- display: 'Shared organization',
- data_type: 'boolean',
- data_option: {
- null: true,
- default: true,
- note: 'Customers in the organization can view each other items.',
- item_class: 'formGroup--halfSize',
- options: {
- true: 'yes',
- false: 'no',
- },
- translate: true,
- permission: ['admin.organization'],
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1400,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'domain_assignment',
- display: 'Domain based assignment',
- data_type: 'boolean',
- data_option: {
- null: true,
- default: false,
- note: 'Assign Users based on users domain.',
- item_class: 'formGroup--halfSize',
- options: {
- true: 'yes',
- false: 'no',
- },
- translate: true,
- permission: ['admin.organization'],
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1410,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'domain',
- display: 'Domain',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 150,
- null: true,
- item_class: 'formGroup--halfSize',
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1420,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'note',
- display: 'Note',
- data_type: 'richtext',
- data_option: {
- type: 'text',
- maxlength: 5000,
- null: true,
- note: 'Notes are visible to agents only, never to customers.',
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1500,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Organization',
- name: 'active',
- display: 'Active',
- data_type: 'active',
- data_option: {
- null: true,
- default: true,
- permission: ['admin.organization'],
- },
- editable: false,
- active: true,
- screens: {
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1800,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'name',
- display: 'Name',
- data_type: 'input',
- data_option: {
- type: 'text',
- maxlength: 150,
- null: false,
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: false,
- },
- },
- edit: {
- '-all-' => {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 200,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'assignment_timeout',
- display: 'Assignment Timeout',
- data_type: 'integer',
- data_option: {
- maxlength: 150,
- null: true,
- note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.',
- min: 0,
- max: 999_999,
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 300,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'follow_up_possible',
- display: 'Follow-up possible',
- data_type: 'select',
- data_option: {
- default: 'yes',
- options: {
- yes: 'yes',
- new_ticket: 'do not reopen Ticket but create new Ticket'
- },
- null: false,
- note: 'Follow-up for closed ticket possible or not.',
- translate: true
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 400,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'follow_up_assignment',
- display: 'Assign Follow-Ups',
- data_type: 'select',
- data_option: {
- default: 'yes',
- options: {
- true: 'yes',
- false: 'no',
- },
- null: false,
- note: 'Assign follow-up to latest agent again.',
- translate: true
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 500,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'email_address_id',
- display: 'Email',
- data_type: 'select',
- data_option: {
- default: '',
- multiple: false,
- null: true,
- relation: 'EmailAddress',
- nulloption: true,
- do_not_log: true,
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 600,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'signature_id',
- display: 'Signature',
- data_type: 'select',
- data_option: {
- default: '',
- multiple: false,
- null: true,
- relation: 'Signature',
- nulloption: true,
- do_not_log: true,
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 600,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'note',
- display: 'Note',
- data_type: 'richtext',
- data_option: {
- type: 'text',
- maxlength: 250,
- null: true,
- note: 'Notes are visible to agents only, never to customers.',
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-' => {
- null: true,
- },
- },
- view: {
- '-all-' => {
- shown: true,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1500,
- )
- ObjectManager::Attribute.add(
- force: true,
- object: 'Group',
- name: 'active',
- display: 'Active',
- data_type: 'active',
- data_option: {
- null: true,
- default: true,
- permission: ['admin.group'],
- },
- editable: false,
- active: true,
- screens: {
- create: {
- '-all-' => {
- null: true,
- },
- },
- edit: {
- '-all-': {
- null: false,
- },
- },
- view: {
- '-all-' => {
- shown: false,
- },
- },
- },
- to_create: false,
- to_migrate: false,
- to_delete: false,
- position: 1800,
- )
|