zammad/db/seeds/karma_activities.rb

Karma::Activity.create_or_update(
  name:        'ticket create',
  description: 'You have created a ticket',
  score:       10,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket close',
  description: 'You have closed a ticket',
  score:       5,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket answer 1h',
  description: 'You have answered a ticket within 1h',
  score:       25,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket answer 2h',
  description: 'You have answered a ticket within 2h',
  score:       20,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket answer 12h',
  description: 'You have answered a ticket within 12h',
  score:       10,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket answer 24h',
  description: 'You have answered a ticket within 24h',
  score:       5,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket pending state',
  description: 'Usage of advanced features',
  score:       2,
  once_ttl:    60,
)
Karma::Activity.create_or_update(
  name:        'ticket escalated',
  description: 'You have escalated tickets',
  score:       -5,
  once_ttl:    60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name:        'ticket reminder overdue (+2 days)',
  description: 'You have tickets that are over 2 days overdue',
  score:       -5,
  once_ttl:    60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name:        'text module',
  description: 'Usage of advanced features',
  score:       4,
  once_ttl:    60 * 30,
)
Karma::Activity.create_or_update(
  name:        'tagging',
  description: 'Usage of advanced features',
  score:       4,
  once_ttl:    60 * 60 * 4,
)