zammad/lib/sequencer/unit/import/zendesk/user/roles.rb

# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/

class Sequencer::Unit::Import::Zendesk::User::Roles < Sequencer::Unit::Common::Provider::Named

  uses :resource, :initiator

  private

  def roles
    return admin if initiator

    map_roles
  end

  def map_roles
    return send(zendesk_role) if respond_to?(zendesk_role, true)

    logger.error "Unknown mapping for role '#{resource.role.name}' (method: #{zendesk_role})"
    end_user
  end

  def zendesk_role
    @zendesk_role ||= resource.role.name.tr('-', '_').to_sym
  end

  def end_user
    [role_customer]
  end

  def agent
    return [role_agent] if resource.restricted_agent

    admin
  end

  def admin
    [role_admin, role_agent]
  end

  def role_admin
    @role_admin ||= lookup('Admin')
  end

  def role_agent
    @role_agent ||= lookup('Agent')
  end

  def role_customer
    @role_customer ||= lookup('Customer')
  end

  def lookup(role_name)
    ::Role.lookup(name: role_name)
  end
end