zammad/app/controllers/sessions/collection_ticket.rb

# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/

module ExtraCollection
  def session( collections, user )

    # all ticket stuff
    collections['TicketStateType']     = Ticket::StateType.all
    collections['TicketState']         = Ticket::State.all
    collections['TicketPriority']      = Ticket::Priority.all
    collections['TicketArticleType']   = Ticket::Article::Type.all
    collections['TicketArticleSender'] = Ticket::Article::Sender.all

    if !user.is_role('Customer')

      # all signatures
      collections['Signature']           = Signature.all

      # all email addresses
      collections['EmailAddress']        = EmailAddress.all
    end
  end
  def push( collections, user )

    # all ticket stuff
    collections['TicketStateType']     = Ticket::StateType.all
    collections['TicketState']         = Ticket::State.all
    collections['TicketPriority']      = Ticket::Priority.all
    collections['TicketArticleType']   = Ticket::Article::Type.all
    collections['TicketArticleSender'] = Ticket::Article::Sender.all

    if !user.is_role('Customer')

      # all signatures
      collections['Signature']    = Signature.all

      # all email addresses
      collections['EmailAddress'] = EmailAddress.all
    end
  end

  module_function :session, :push
end