zammad/lib/sessions/event/chat_agent_state.rb

class Sessions::Event::ChatAgentState < Sessions::Event::ChatBase

  def run
    return super if super

    # check if user has permissions
    return if !agent_permission_check

    Chat::Agent.state(@session['id'], @payload['data']['active'])

    # broadcast new state to agents
    Chat.broadcast_agent_state_update(@session['id'])

    {
      event: 'chat_agent_state',
      data: {
        state: 'ok',
        active: @payload['data']['active'],
      },
    }
  end

end