zammad/app/views/mailer/ticket_create/en.html.erb

New Ticket (<%= d 'ticket.title' %>)

<p>Hi <%= d 'recipient.firstname' %>,</p>
<br>
<p>a new Ticket (<%= d 'ticket.title' %>) has been created by "<b><%= d 'ticket.updated_by.longname' %></b>".</p>
<br>
<p>
<%= t 'Group' %>: <%= d 'ticket.group.name' %><br>
<%= t 'Owner' %>: <%= d 'ticket.owner.fullname' %><br>
<%= t 'State' %>: <%= t d 'ticket.state.name' %><br>
</p>
<br>
<% if @objects[:article] %>
  <p>
  <%= t 'Information' %>:
  <blockquote type="cite">
  <%= a 'article' %>
  </blockquote>
  </p>
<% end %>
<br>
<p>
  <a href="<%= c 'http_type' %>://<%= c 'fqdn' %>/#ticket/zoom/<%= d 'ticket.id' %>" target="zammad_app"><%= t 'View this in Zammad' %></a>
</p>