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article
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679e260cde
Fixed Store/created_by_id handling.
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12 years ago |
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article_counter.rb
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ef2f55cfee
Implemented import mode (disabled sending emails, stop executing of not needed triggers).
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12 years ago |
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article_sender_type.rb
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ef2f55cfee
Implemented import mode (disabled sending emails, stop executing of not needed triggers).
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12 years ago |
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close_time.rb
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323e279ce5
Renamed ticket_state.ticket_state_type_id to ticket_state.state_type_id.
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12 years ago |
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escalation_calculation.rb
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4f3cfb8e74
Added some bugfixes for escalation calculation.
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12 years ago |
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first_response.rb
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9169d70e11
Check first response time on phone tickets.
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12 years ago |
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last_contact.rb
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4f3cfb8e74
Added some bugfixes for escalation calculation.
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12 years ago |
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notification.rb
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743d538e1f
Added unit tests for notification template generation (e. g. for emails). Added translation tags i18n('some text') ot i18n(ticket.ticket_state.name) will be translated to frontend locale of recipient. Fixed #26.
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12 years ago |
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reset_new_state.rb
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314c545671
Reset ticket state new (set it to open) on first communication with customer.
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12 years ago |
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user_ticket_counter.rb
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f3a51cf78f
Added escalations of UI.
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12 years ago |
Martin Edenhofer
679e260cde
Fixed Store/created_by_id handling.