zammad/app/models/ticket/overviews.rb

# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
module Ticket::Overviews

=begin

all overviews by user

  result = Ticket::Overviews.all(current_user: User.find(3))

returns

  result = [overview1, overview2]

=end

  def self.all(data)
    current_user = data[:current_user]

    # get customer overviews
    role_ids = User.joins(:roles).where(users: { id: current_user.id, active: true }, roles: { active: true }).pluck('roles.id')
    if current_user.permissions?('ticket.customer')
      overview_filter = { active: true, organization_shared: false }
      if current_user.organization_id && current_user.organization.shared
        overview_filter.delete(:organization_shared)
      end
      overviews = Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: nil }, overviews: overview_filter).or(Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: current_user.id }, overviews: overview_filter)).distinct('overview.id').order(:prio, :name)
      return overviews
    end

    # get agent overviews
    return [] if !current_user.permissions?('ticket.agent')
    overview_filter = { active: true }
    overview_filter_not = { out_of_office: true }
    if User.where('out_of_office = ? AND out_of_office_start_at <= ? AND out_of_office_end_at >= ? AND out_of_office_replacement_id = ? AND active = ?', true, Time.zone.today, Time.zone.today, current_user.id, true).count.positive?
      overview_filter_not = {}
    end
    Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: nil }, overviews: overview_filter).or(Overview.joins(:roles).left_joins(:users).where(overviews_roles: { role_id: role_ids }, overviews_users: { user_id: current_user.id }, overviews: overview_filter)).where.not(overview_filter_not).distinct('overview.id').order(:prio, :name)
  end

=begin

  result = Ticket::Overviews.index(User.find(123))

returns

 [
  {
    overview: {
      id: 123,
      updated_at: ...,
    },
    count: 3,
    tickets: [
      {
        id: 1,
        updated_at: ...,
      },
      {
        id: 2,
        updated_at: ...,
      },
      {
        id: 3,
        updated_at: ...,
      }
    ],
  },
  {
    ...
  }
 ]

=end

  def self.index(user)
    overviews = Ticket::Overviews.all(
      current_user: user,
    )
    return [] if overviews.blank?

    # get only tickets with permissions
    access_condition = Ticket.access_condition(user, 'overview')

    ticket_attributes = Ticket.new.attributes
    list = []
    overviews.each do |overview|
      query_condition, bind_condition, tables = Ticket.selector2sql(overview.condition, user)
      direction = overview.order[:direction]
      order_by = overview.order[:by]

      # validate direction
      raise "Invalid order direction '#{direction}'" if direction && direction !~ /^(ASC|DESC)$/i

      # check if order by exists
      if !ticket_attributes.key?(order_by)
        order_by = if ticket_attributes.key?("#{order_by}_id")
                     "#{order_by}_id"
                   else
                     'created_at'
                   end
      end
      order_by = "tickets.#{order_by}"

      # check if group by exists
      if overview.group_by.present?
        group_by = overview.group_by
        if !ticket_attributes.key?(group_by)
          group_by = if ticket_attributes.key?("#{group_by}_id")
                       "#{group_by}_id"
                     end
        end
        if group_by
          order_by = "tickets.#{group_by}, #{order_by}"
        end
      end

      ticket_result = Ticket.distinct
                            .where(access_condition)
                            .where(query_condition, *bind_condition)
                            .joins(tables)
                            .order("#{order_by} #{direction}")
                            .limit(2000)
                            .pluck(:id, :updated_at, order_by)

      tickets = ticket_result.map do |ticket|
        {
          id: ticket[0],
          updated_at: ticket[1],
        }
      end

      count = Ticket.distinct.where(access_condition).where(query_condition, *bind_condition).joins(tables).count()
      item = {
        overview: {
          name: overview.name,
          id: overview.id,
          view: overview.link,
          updated_at: overview.updated_at,
        },
        tickets: tickets,
        count: count,
      }

      list.push item
    end
    list
  end

end