zammad/spec/factories/ticket/article.rb

FactoryBot.define do
  factory :ticket_article, class: Ticket::Article do
    transient do
      type_name 'email'
      sender_name 'Customer'
    end

    ticket
    from 'factory-customer-1@example.com'
    to 'factory-customer-1@example.com'
    subject 'factory article'
    message_id 'factory@id_com_1'
    body 'some message 123'
    internal false
    sender { Ticket::Article::Sender.find_by(name: sender_name) }
    type { Ticket::Article::Type.find_by(name: type_name) }
    updated_by_id 1
    created_by_id 1

    factory :twitter_article do
      transient do
        type_name 'twitter status'
      end

      association :ticket, factory: :twitter_ticket
      body { Faker::Lorem.sentence }
    end
  end
end