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- # Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
- class Sessions::Event::ChatSessionClose < Sessions::Event::ChatBase
- =begin
- a agent or customer is closing the chat session
- payload
- {
- event: 'chat_session_close',
- data: {},
- }
- return is sent as message back to peer
- =end
- def run
- return super if super
- return if !check_chat_session_exists
- realname = 'Anonymous'
- # if it is a agent session, use the realname if the agent for close message
- chat_session = current_chat_session
- if @session && @session['id'] && chat_session.user_id
- agent_user = chat_session.agent_user
- if agent_user[:name]
- realname = agent_user[:name]
- end
- end
- # check count of participents
- participents_count = 0
- if chat_session.preferences[:participents]
- participents_count = chat_session.preferences[:participents].count
- end
- # notify about "closing"
- if participents_count < 2 || (@session && chat_session.user_id == @session['id'])
- message = {
- event: 'chat_session_closed',
- data: {
- session_id: chat_session.session_id,
- realname: realname,
- },
- }
- # close session if host is closing it
- chat_session.state = 'closed'
- chat_session.save
- # set state update to all agents
- Chat.broadcast_agent_state_update([chat_session.chat_id])
- # send position update to other waiting sessions
- Chat.broadcast_customer_state_update(chat_session.chat_id)
- # notify about "leaving"
- else
- message = {
- event: 'chat_session_left',
- data: {
- session_id: chat_session.session_id,
- realname: realname,
- },
- }
- end
- chat_session.send_to_recipients(message, @client_id)
- # notifiy participients
- {
- event: 'chat_status_close',
- data: {
- state: 'ok',
- session_id: chat_session.session_id,
- },
- }
- end
- end
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