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- # Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/
- Setting.create_if_not_exists(
- title: __('Application secret'),
- name: 'application_secret',
- area: 'Core',
- description: __('Defines the random application secret.'),
- options: {},
- state: SecureRandom.hex(128),
- preferences: {
- permission: ['admin'],
- protected: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('System Init Done'),
- name: 'system_init_done',
- area: 'Core',
- description: __('Defines if application is in init mode.'),
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('App Version'),
- name: 'app_version',
- area: 'Core::WebApp',
- description: __('Only used internally to propagate current web app version to clients.'),
- options: {},
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Maintenance Mode'),
- name: 'maintenance_mode',
- area: 'Core::WebApp',
- description: __('Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.'),
- options: {},
- state: false,
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Maintenance Login'),
- name: 'maintenance_login',
- area: 'Core::WebApp',
- description: __('Put a message on the login page. To change it, click on the text area below and change it in-line.'),
- options: {},
- state: false,
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Maintenance Login'),
- name: 'maintenance_login_message',
- area: 'Core::WebApp',
- description: __('Message for login page.'),
- options: {},
- state: __('This is a default maintenance message. Click here to change.'),
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Developer System'),
- name: 'developer_mode',
- area: 'Core::Develop',
- description: __('Defines if the application is in developer mode (all users have the same password and password reset will work without email delivery).'),
- options: {},
- state: Rails.env.development?,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Online Service'),
- name: 'system_online_service',
- area: 'Core',
- description: __('Defines if application is used as online service.'),
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Product Name'),
- name: 'product_name',
- area: 'System::Branding',
- description: __('Defines the name of the application, shown in the web interface, tabs, and title bar of the web browser.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'product_name',
- tag: 'input',
- },
- ],
- },
- preferences: {
- render: true,
- prio: 1,
- placeholder: true,
- permission: ['admin.branding'],
- },
- state: __('Zammad Helpdesk'),
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Logo'),
- name: 'product_logo',
- area: 'System::Branding',
- description: __('Defines the logo of the application, shown in the web interface.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'product_logo',
- tag: 'input',
- },
- ],
- },
- preferences: {
- prio: 3,
- controller: 'SettingsAreaLogo',
- permission: ['admin.branding'],
- },
- state: 'logo.svg',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Organization'),
- name: 'organization',
- area: 'System::Branding',
- description: __('Will be shown in the app and is included in email footers.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'organization',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- prio: 2,
- placeholder: true,
- permission: ['admin.branding'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Locale'),
- name: 'locale_default',
- area: 'System::Branding',
- description: __('Defines the default system language.'),
- options: {
- form: [
- {
- name: 'locale_default',
- }
- ],
- },
- state: 'en-us',
- preferences: {
- prio: 8,
- controller: 'SettingsAreaItemDefaultLocale',
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Timezone'),
- name: 'timezone_default',
- area: 'System::Branding',
- description: __('Defines the default system timezone.'),
- options: {
- form: [
- {
- name: 'timezone_default',
- }
- ],
- },
- state: 'UTC',
- preferences: {
- prio: 9,
- controller: 'SettingsAreaItemDefaultTimezone',
- permission: ['admin.system'],
- validations: ['Setting::Validation::TimeZone'],
- },
- frontend: true
- )
- Setting.create_or_update(
- title: __('Pretty Date'),
- name: 'pretty_date_format',
- area: 'System::Branding',
- description: __('Defines pretty date format.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'pretty_date_format',
- tag: 'select',
- options: {
- relative: __('relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"'),
- absolute: __('absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"'),
- timestamp: __('timestamp - e. g. "2018-08-30 14:30"'),
- },
- translate: true,
- },
- ],
- },
- preferences: {
- render: true,
- prio: 10,
- permission: ['admin.branding'],
- },
- state: 'relative',
- frontend: true
- )
- options = {}
- (10..99).each do |item|
- options[item] = item
- end
- system_id = rand(10..99) # rubocop:disable Zammad/ForbidRand
- Setting.create_if_not_exists(
- title: __('SystemID'),
- name: 'system_id',
- area: 'System::Base',
- description: __('Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'system_id',
- tag: 'select',
- options: options,
- },
- ],
- },
- state: system_id,
- preferences: {
- online_service_disable: true,
- placeholder: true,
- authentication: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Fully Qualified Domain Name'),
- name: 'fqdn',
- area: 'System::Base',
- description: __('Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.'), # rubocop:disable Lint/InterpolationCheck
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'fqdn',
- tag: 'input',
- },
- ],
- },
- state: 'zammad.example.com',
- preferences: {
- online_service_disable: true,
- placeholder: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Websocket backend'),
- name: 'websocket_backend',
- area: 'System::WebSocket',
- description: __('Defines how to reach websocket server. "websocket" is default on production, "websocketPort" is for CI'),
- state: Rails.env.production? ? 'websocket' : 'websocketPort',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Websocket port'),
- name: 'websocket_port',
- area: 'System::WebSocket',
- description: __('Defines the port of the websocket server.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'websocket_port',
- tag: 'input',
- },
- ],
- },
- state: '6042',
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('HTTP type'),
- name: 'http_type',
- area: 'System::Base',
- description: __('Defines the HTTP protocol of your instance.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'http_type',
- tag: 'select',
- options: {
- 'https' => 'https',
- 'http' => 'http',
- },
- },
- ],
- },
- state: 'http',
- preferences: {
- online_service_disable: true,
- placeholder: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Storage Method'),
- name: 'storage_provider',
- area: 'System::Storage',
- description: __('"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. "Simple Storage (S3)" stores the data in a remote S3 compatible object filesystem. You can switch between the modules even on a system that is already in production without any loss of data.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'storage_provider',
- tag: 'select',
- options: {
- 'DB' => __('Database'),
- 'File' => __('Filesystem'),
- 'S3' => __('Simple Storage (S3)'),
- },
- translate: true,
- },
- ],
- },
- state: 'DB',
- preferences: {
- controller: 'SettingsAreaStorageProvider',
- online_service_disable: true,
- permission: ['admin.system'],
- validations: ['Setting::Validation::StorageProvider'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Image Service'),
- name: 'image_backend',
- area: 'System::Services',
- description: __('Defines the backend for user and organization image lookups.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'image_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::Image::Zammad' => 'Zammad Image Service', # rubocop:disable Zammad/DetectTranslatableString
- },
- },
- ],
- },
- state: 'Service::Image::Zammad',
- preferences: {
- prio: 1,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Geo IP Service'),
- name: 'geo_ip_backend',
- area: 'System::Services',
- description: __('Defines the backend for geo IP lookups. Also shows location of an IP address if it is traceable.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_ip_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service', # rubocop:disable Zammad/DetectTranslatableString
- },
- },
- ],
- },
- state: 'Service::GeoIp::Zammad',
- preferences: {
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Geo Location Service'),
- name: 'geo_location_backend',
- area: 'System::Services',
- description: __('Defines the backend for geo location lookups to store geo locations for addresses.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_location_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoLocation::Osm' => 'OpenStreetMap (ODbL 1.0, http://osm.org/copyright)', # rubocop:disable Zammad/DetectTranslatableString
- },
- },
- ],
- },
- state: 'Service::GeoLocation::Osm',
- preferences: {
- prio: 3,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Geo Calendar Service'),
- name: 'geo_calendar_backend',
- area: 'System::Services',
- description: __('Defines the backend for geo calendar lookups. Used for initial calendar succession.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_calendar_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service', # rubocop:disable Zammad/DetectTranslatableString
- },
- },
- ],
- },
- state: 'Service::GeoCalendar::Zammad',
- preferences: {
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Proxy Settings'),
- name: 'proxy',
- area: 'System::Network',
- description: __('Address of the proxy server for http and https resources.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy',
- tag: 'input',
- placeholder: 'proxy.example.com:3128',
- },
- ],
- },
- state: '',
- preferences: {
- online_service_disable: true,
- controller: 'SettingsAreaProxy',
- prio: 1,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Proxy User'),
- name: 'proxy_username',
- area: 'System::Network',
- description: __('Username for proxy connection.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_username',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Proxy Password'),
- name: 'proxy_password',
- area: 'System::Network',
- description: __('Password for proxy connection.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_password',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 3,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('No Proxy'),
- name: 'proxy_no',
- area: 'System::Network',
- description: __('No proxy for the following hosts.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_no',
- tag: 'input',
- },
- ],
- },
- state: 'localhost,127.0.0.0,::1',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 4,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Core Workflow Ajax Mode'),
- name: 'core_workflow_ajax_mode',
- area: 'System::UI',
- description: __('Defines if the core workflow communication should run over ajax instead of websockets.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'core_workflow_ajax_mode',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 3,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('User Organization Selector - email'),
- name: 'ui_user_organization_selector_with_email',
- area: 'UI::UserOrganizatiomSelector',
- description: __('Defines if the email should be displayed in the result of the user/organization widget.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_user_organization_selector_with_email',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 100,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Note - default visibility'),
- name: 'ui_ticket_zoom_article_note_new_internal',
- area: 'UI::TicketZoom',
- description: __('Defines the default visibility for new notes.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_note_new_internal',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'internal',
- false => 'public',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 100,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Article - visibility confirmation dialog'),
- name: 'ui_ticket_zoom_article_visibility_confirmation_dialog',
- area: 'UI::TicketZoom',
- description: __('Defines if the agent has to accept a confirmation dialog when changing the article visibility to "public".'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_visibility_confirmation_dialog',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 100,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Email - subject field'),
- name: 'ui_ticket_zoom_article_email_subject',
- area: 'UI::TicketZoom',
- description: __('Use subject field for emails. If disabled, the ticket title will be used as subject.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_subject',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 200,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Email - full quote'),
- name: 'ui_ticket_zoom_article_email_full_quote',
- area: 'UI::TicketZoom',
- description: __('Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_full_quote',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 220,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Email - quote header'),
- name: 'ui_ticket_zoom_article_email_full_quote_header',
- area: 'UI::TicketZoom',
- description: __('Enable if you want a timestamped reply header to be automatically inserted in front of quoted messages.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_full_quote_header',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 240,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Twitter - tweet initials'),
- name: 'ui_ticket_zoom_article_twitter_initials',
- area: 'UI::TicketZoom',
- description: __('Add sender initials to end of a tweet.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_twitter_initials',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 300,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Sidebar Attachments'),
- name: 'ui_ticket_zoom_attachments_preview',
- area: 'UI::TicketZoom::Preview',
- description: __('Enables preview of attachments.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_attachments_preview',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 400,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Sidebar Attachments'),
- name: 'ui_ticket_zoom_sidebar_article_attachments',
- area: 'UI::TicketZoom::Preview',
- description: __('Enables a sidebar to show an overview of all attachments.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_sidebar_article_attachments',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 500,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Additional notes for ticket create types.'),
- name: 'ui_ticket_create_notes',
- area: 'UI::TicketCreate',
- description: __('Show additional notes for ticket creation depending on the selected type.'),
- options: {},
- state: {
- # 'email-out' => __('Attention: When creating a ticket an email is sent.'),
- },
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Default type for a new ticket'),
- name: 'ui_ticket_create_default_type',
- area: 'UI::TicketCreate',
- description: __('Select default ticket type'),
- options: {
- form: [
- {
- display: '',
- null: false,
- multiple: false,
- name: 'ui_ticket_create_default_type',
- tag: 'select',
- options: {
- 'phone-in' => '1. Phone inbound',
- 'phone-out' => '2. Phone outbound',
- 'email-out' => '3. Email outbound',
- },
- },
- ],
- },
- state: 'phone-in',
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Available types for a new ticket'),
- name: 'ui_ticket_create_available_types',
- area: 'UI::TicketCreate',
- description: __('Set available ticket types'),
- options: {
- form: [
- {
- display: '',
- null: false,
- multiple: true,
- name: 'ui_ticket_create_available_types',
- tag: 'select',
- options: {
- 'phone-in' => '1. Phone inbound',
- 'phone-out' => '2. Phone outbound',
- 'email-out' => '3. Email outbound',
- },
- },
- ],
- },
- state: %w[phone-in phone-out email-out],
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Open ticket indicator'),
- name: 'ui_sidebar_open_ticket_indicator_colored',
- area: 'UI::Sidebar',
- description: __('Color representation of the open ticket indicator in the sidebar.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_sidebar_open_ticket_indicator_colored',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Open ticket indicator'),
- name: 'ui_table_group_by_show_count',
- area: 'UI::Base',
- description: __('Total display of the number of objects in a grouping.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_table_group_by_show_count',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Priority Icons in Overviews'),
- name: 'ui_ticket_overview_priority_icon',
- area: 'UI::TicketOverview::PriorityIcons',
- description: __('Enables priority icons in ticket overviews.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_overview_priority_icon',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 500,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Maximum number of ticket shown in overviews'),
- name: 'ui_ticket_overview_ticket_limit',
- area: 'UI::TicketOverview::TicketLimit',
- description: __('Define the maximum number of ticket shown in overviews.'),
- options: {},
- state: 2000,
- preferences: {
- permission: ['admin.overview'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Maximum number of open tabs.'),
- name: 'ui_task_mananger_max_task_count',
- area: 'UI::TaskManager::Task::MaxCount',
- description: __('Defines the maximum number of allowed open tabs before auto cleanup removes surplus tabs when creating new tabs.'),
- options: {},
- state: 30,
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Password Login'),
- name: 'user_show_password_login',
- area: 'Security::Base',
- description: __('Show password login for users on login page. Disabling only takes effect if third-party authentication is enabled.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_show_password_login',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 5,
- permission: ['admin.security'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('New User Accounts'),
- name: 'user_create_account',
- area: 'Security::Base',
- description: __('Enables users to create their own account via web interface. This setting is only effective if the password login is enabled.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_create_account',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 10,
- permission: ['admin.security'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Lost Password'),
- name: 'user_lost_password',
- area: 'Security::Base',
- description: __('Activates lost password feature for users. This setting is only effective if the password login is enabled.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_lost_password',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 20,
- permission: ['admin.security'],
- },
- frontend: true
- )
- options = [ { value: '0', name: 'disabled' }, { value: 1.hour.seconds.to_s, name: __('1 hour') }, { value: 2.hours.seconds.to_s, name: __('2 hours') }, { value: 1.day.seconds.to_s, name: __('1 day') }, { value: 7.days.seconds.to_s, name: __('1 week') }, { value: 14.days.seconds.to_s, name: __('2 weeks') }, { value: 21.days.seconds.to_s, name: __('3 weeks') }, { value: 28.days.seconds.to_s, name: __('4 weeks') } ]
- Setting.create_if_not_exists(
- title: __('Session Timeout'),
- name: 'session_timeout',
- area: 'Security::Base',
- description: __('Defines the session timeout for inactivity of users. Based on the assigned permissions the highest timeout value will be used, otherwise the default.'),
- options: {
- form: [
- {
- display: __('Default'),
- null: false,
- name: 'default',
- tag: 'select',
- options: options,
- translate: true,
- },
- {
- display: __('admin'),
- null: false,
- name: 'admin',
- tag: 'select',
- options: options,
- translate: true,
- },
- {
- display: __('ticket.agent'),
- null: false,
- name: 'ticket.agent',
- tag: 'select',
- options: options,
- translate: true,
- },
- {
- display: __('ticket.customer'),
- null: false,
- name: 'ticket.customer',
- tag: 'select',
- options: options,
- translate: true,
- },
- ],
- },
- preferences: {
- prio: 30,
- },
- state: {
- 'default' => 4.weeks.seconds.to_s,
- 'admin' => 4.weeks.seconds.to_s,
- 'ticket.agent' => 4.weeks.seconds.to_s,
- 'ticket.customer' => 4.weeks.seconds.to_s,
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('User email for multiple users'),
- name: 'user_email_multiple_use',
- area: 'Model::User',
- description: __('Allow using one email address for multiple users.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_email_multiple_use',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_internal',
- area: 'Security::Authentication',
- description: __('Enables user authentication via %s.'),
- preferences: {
- title_i18n: [__('internal database')],
- description_i18n: [__('internal database')],
- permission: ['admin.security'],
- },
- state: {
- priority: 1,
- adapter: 'Auth::Backend::Internal',
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_developer',
- area: 'Security::Authentication',
- description: __('Enables user authentication via %s.'),
- preferences: {
- title_i18n: [__('developer password')],
- description_i18n: [__('developer password')],
- permission: ['admin.security'],
- },
- state: {
- priority: 2,
- adapter: 'Auth::Backend::Developer',
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_ldap',
- area: 'Security::Authentication',
- description: __('Enables user authentication via %s.'),
- preferences: {
- title_i18n: [__('LDAP')],
- description_i18n: [__('LDAP')],
- permission: ['admin.security'],
- },
- state: {
- priority: 3,
- adapter: 'Auth::Backend::Ldap',
- host: 'localhost',
- port: 389,
- bind_dn: 'cn=Manager,dc=example,dc=org',
- bind_pw: 'example',
- uid: 'mail',
- base: 'dc=example,dc=org',
- always_filter: '',
- always_roles: %w[Admin Agent],
- always_groups: ['Users'],
- sync_params: {
- firstname: 'sn',
- lastname: 'givenName',
- email: 'mail',
- login: 'mail',
- },
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Automatic account link on initial logon'),
- name: 'auth_third_party_auto_link_at_inital_login',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables the automatic linking of an existing account on initial login via a third party application. If this is disabled, an existing user must first log into Zammad and then link his "Third Party" account to his Zammad account via Profile -> Linked Accounts.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_third_party_auto_link_at_inital_login',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- permission: ['admin.security'],
- prio: 10,
- },
- state: false,
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Automatic account linking notification'),
- name: 'auth_third_party_linking_notification',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables sending of an email notification to a user when they link their account with a third-party application.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_third_party_linking_notification',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- permission: ['admin.security'],
- prio: 20,
- },
- state: false,
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_twitter',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_twitter',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_twitter_credentials'],
- title_i18n: [__('Twitter')],
- description_i18n: [__('Twitter'), __('Twitter Developer Site'), 'https://dev.twitter.com/apps'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Twitter App Credentials'),
- name: 'auth_twitter_credentials',
- area: 'Security::ThirdPartyAuthentication::Twitter',
- description: __('App credentials for Twitter.'),
- options: {
- form: [
- {
- display: __('Twitter Key'),
- null: true,
- name: 'key',
- tag: 'input',
- },
- {
- display: __('Twitter Secret'),
- null: true,
- name: 'secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_twitter',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_facebook',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_facebook',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_facebook_credentials'],
- title_i18n: [__('Facebook')],
- description_i18n: [__('Facebook'), __('Facebook Developer Site'), 'https://developers.facebook.com/apps/'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Facebook App Credentials'),
- name: 'auth_facebook_credentials',
- area: 'Security::ThirdPartyAuthentication::Facebook',
- description: __('App credentials for Facebook.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_facebook',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_google_oauth2',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_google_oauth2',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_google_oauth2_credentials'],
- title_i18n: [__('Google')],
- description_i18n: [__('Google'), __('Google API Console Site'), 'https://console.cloud.google.com/apis/credentials'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Google App Credentials'),
- name: 'auth_google_oauth2_credentials',
- area: 'Security::ThirdPartyAuthentication::Google',
- description: __('Enables user authentication via Google.'),
- options: {
- form: [
- {
- display: __('Client ID'),
- null: true,
- name: 'client_id',
- tag: 'input',
- },
- {
- display: __('Client Secret'),
- null: true,
- name: 'client_secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_google_oauth2',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_linkedin',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_linkedin',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_linkedin_credentials'],
- title_i18n: [__('LinkedIn')],
- description_i18n: [__('LinkedIn'), __('LinkedIn Developer Site'), 'https://www.linkedin.com/developer/apps'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('LinkedIn App Credentials'),
- name: 'auth_linkedin_credentials',
- area: 'Security::ThirdPartyAuthentication::Linkedin',
- description: __('Enables user authentication via LinkedIn.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_linkedin',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_github',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_github',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_github_credentials'],
- title_i18n: [__('GitHub')],
- description_i18n: [__('GitHub'), __('GitHub OAuth Applications'), 'https://github.com/settings/applications'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('GitHub App Credentials'),
- name: 'auth_github_credentials',
- area: 'Security::ThirdPartyAuthentication::Github',
- description: __('Enables user authentication via GitHub.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_github',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_gitlab',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_gitlab',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_gitlab_credentials'],
- title_i18n: [__('GitLab')],
- description_i18n: [__('GitLab'), __('GitLab Applications'), 'https://your-gitlab-host/admin/applications'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('GitLab App Credentials'),
- name: 'auth_gitlab_credentials',
- area: 'Security::ThirdPartyAuthentication::GitLab',
- description: __('Enables user authentication via GitLab.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: __('Site'),
- null: true,
- name: 'site',
- tag: 'input',
- placeholder: 'https://gitlab.YOURDOMAIN.com/',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_gitlab',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_microsoft_office365',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_microsoft_office365',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_microsoft_office365_credentials'],
- title_i18n: [__('Microsoft')],
- description_i18n: [__('Microsoft'), __('Microsoft Application Registration Portal'), 'https://portal.azure.com'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Microsoft 365 App Credentials'),
- name: 'auth_microsoft_office365_credentials',
- area: 'Security::ThirdPartyAuthentication::Office365',
- description: __('Enables user authentication via Microsoft 365.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: __('App Tenant ID'),
- null: true,
- name: 'app_tenant',
- tag: 'input',
- placeholder: 'common',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_microsoft_office365',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_weibo',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s. Register your app first at [%s](%s).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_weibo',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_weibo_credentials'],
- title_i18n: [__('Weibo')],
- description_i18n: [__('Sina Weibo'), __('Sina Weibo Open Portal'), 'http://open.weibo.com'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Weibo App Credentials'),
- name: 'auth_weibo_credentials',
- area: 'Security::ThirdPartyAuthentication::Weibo',
- description: __('Enables user authentication via Weibo.'),
- options: {
- form: [
- {
- display: __('App ID'),
- null: true,
- name: 'client_id',
- tag: 'input',
- },
- {
- display: __('App Secret'),
- null: true,
- name: 'client_secret',
- tag: 'input',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_weibo',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_saml',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables user authentication via %s.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_saml',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_saml_credentials'],
- title_i18n: [__('SAML')],
- description_i18n: [__('SAML')],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('SAML App Credentials'),
- name: 'auth_saml_credentials',
- area: 'Security::ThirdPartyAuthentication::SAML',
- description: __('Enables user authentication via SAML.'),
- options: {
- form: [
- {
- display: __('Display name'),
- null: true,
- name: 'display_name',
- tag: 'input',
- placeholder: __('SAML'),
- },
- {
- display: __('IDP SSO target URL'),
- null: true,
- name: 'idp_sso_target_url',
- tag: 'input',
- placeholder: 'https://capriza.github.io/samling/samling.html',
- required: true,
- },
- {
- display: __('IDP Single Logout target URL'),
- null: true,
- name: 'idp_slo_service_url',
- tag: 'input',
- placeholder: 'https://capriza.github.io/samling/slo.html',
- required: true,
- },
- {
- display: __('IDP certificate'),
- null: true,
- name: 'idp_cert',
- tag: 'textarea',
- placeholder: '-----BEGIN CERTIFICATE-----\n...-----END CERTIFICATE-----',
- required: true,
- },
- {
- display: __('IDP certificate fingerprint'),
- null: true,
- name: 'idp_cert_fingerprint',
- tag: 'input',
- placeholder: 'E7:91:B2:E1:...',
- help: __('Please note that this attribute is deprecated within one of the next versions of Zammad. Use the IDP certificate instead.'),
- },
- {
- display: __('Name Identifier Format'),
- null: true,
- name: 'name_identifier_format',
- tag: 'input',
- placeholder: 'urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress',
- required: true,
- },
- {
- display: __('UID Attribute Name'),
- null: true,
- name: 'uid_attribute',
- tag: 'input',
- placeholder: '',
- help: __('Attribute that uniquely identifies the user. If unset, the name identifier returned by the IDP is used.')
- },
- {
- display: 'SSL verification',
- name: 'ssl_verify',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- default: true,
- help: __('Turning off SSL verification is a security risk and should be used only temporary. Use this option at your own risk!'),
- },
- {
- display: __('Signing & Encrypting'),
- null: true,
- name: 'security',
- tag: 'select',
- options: {
- 'off' => __('None'),
- 'on' => __('Signing & Encrypting'),
- 'sign' => __('Only Signing'),
- 'encrypt' => __('Only Encrypting'),
- },
- },
- {
- display: __('Certificate (PEM)'),
- null: true,
- name: 'certificate',
- tag: 'textarea',
- placeholder: '-----BEGIN CERTIFICATE-----\n...-----END CERTIFICATE-----',
- },
- {
- display: __('Private key (PEM)'),
- null: true,
- name: 'private_key',
- tag: 'textarea',
- placeholder: '-----BEGIN RSA PRIVATE KEY-----\n...-----END RSA PRIVATE KEY-----', # gitleaks:allow
- },
- {
- display: __('Private key secret'),
- null: true,
- name: 'private_key_secret',
- tag: 'input',
- type: 'password',
- single: true,
- placeholder: '',
- },
- {
- display: __('Your callback URL'),
- null: true,
- name: 'callback_url',
- tag: 'auth_provider',
- provider: 'auth_saml',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- validations: [
- 'Setting::Validation::Saml::RequiredAttributes',
- 'Setting::Validation::Saml::TLS',
- 'Setting::Validation::Saml::Security',
- ],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Minimum length'),
- name: 'password_min_size',
- area: 'Security::Password',
- description: __('Password needs to have at least a minimal number of characters.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_min_size',
- tag: 'select',
- options: {
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('2 lower case and 2 upper case characters'),
- name: 'password_min_2_lower_2_upper_characters',
- area: 'Security::Password',
- description: __('Password needs to contain 2 lower case and 2 upper case characters.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_min_2_lower_2_upper_characters',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- translate: true,
- },
- ],
- },
- state: 1,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Digit required'),
- name: 'password_need_digit',
- area: 'Security::Password',
- description: __('Password needs to contain at least one digit.'),
- options: {
- form: [
- {
- display: __('Needed'),
- null: true,
- name: 'password_need_digit',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- translate: true,
- },
- ],
- },
- state: 1,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Special character required'),
- name: 'password_need_special_character',
- area: 'Security::Password',
- description: __('Password needs to contain at least one special character.'),
- options: {
- form: [
- {
- display: __('Needed'),
- null: true,
- name: 'password_need_special_character',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- translate: true,
- },
- ],
- },
- state: 0,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Maximum failed logins'),
- name: 'password_max_login_failed',
- area: 'Security::Password',
- description: __('Defines after how many failed logins accounts will be deactivated.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_max_login_failed',
- tag: 'select',
- options: {
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 5,
- preferences: {
- authentication: true,
- permission: ['admin.security'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Hook'),
- name: 'ticket_hook',
- area: 'Ticket::Base',
- description: __('The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_hook',
- tag: 'input',
- },
- ],
- },
- preferences: {
- prio: 1000,
- render: true,
- placeholder: true,
- authentication: true,
- permission: ['admin.ticket'],
- },
- state: 'Ticket#',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Hook Divider'),
- name: 'ticket_hook_divider',
- area: 'Ticket::Base::Shadow',
- description: __('The divider between TicketHook and ticket number. E. g. \': \'.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_hook_divider',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Hook Position'),
- name: 'ticket_hook_position',
- area: 'Ticket::Base',
- description: __("The format of the subject.
- * **Right** means **Some Subject [Ticket#12345]**
- * **Left** means **[Ticket#12345] Some Subject**
- * **None** means **Some Subject** (without ticket number), in which case it recognizes follow-ups based on email headers."),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_hook_position',
- tag: 'select',
- translate: true,
- options: {
- 'left' => __('left'),
- 'right' => __('right'),
- 'none' => __('none'),
- },
- },
- ],
- },
- state: 'right',
- preferences: {
- prio: 2000,
- controller: 'SettingsAreaTicketHookPosition',
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Last Contact Behaviour'),
- name: 'ticket_last_contact_behaviour',
- area: 'Ticket::Base',
- description: __('Defines how the last customer contact time of tickets should be calculated.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_last_contact_behaviour',
- tag: 'select',
- translate: true,
- options: {
- 'based_on_customer_reaction' => __('Use the time of the very last customer article.'),
- 'check_if_agent_already_replied' => __('Use the start time of the last customer thread (which may consist of multiple articles).'),
- },
- },
- ],
- },
- state: 'check_if_agent_already_replied',
- preferences: {
- prio: 3000,
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Conditions Expert Mode'),
- name: 'ticket_allow_expert_conditions',
- area: 'Ticket::Core',
- description: __('Defines if the ticket conditions editor supports complex logical expressions.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_allow_expert_conditions',
- tag: 'boolean',
- options: {
- true => __('yes'),
- false => __('no'),
- },
- },
- ],
- },
- state: true,
- preferences: {
- online_service_disable: true,
- permission: ['admin.ticket'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Conditions Regular Expression Operators'),
- name: 'ticket_conditions_allow_regular_expression_operators',
- area: 'Ticket::Core',
- description: __('Defines if the ticket conditions editor supports regular expression operators for triggers and ticket auto assignment.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_conditions_allow_regular_expression_operators',
- tag: 'boolean',
- options: {
- true => __('yes'),
- false => __('no'),
- },
- },
- ],
- },
- state: true,
- preferences: {
- online_service_disable: true,
- permission: ['admin.ticket'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Number Format'),
- name: 'ticket_number',
- area: 'Ticket::Number',
- description: __("Selects the ticket number generator module.
- * **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139).
- * With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139)."),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_number',
- tag: 'select',
- translate: true,
- options: {
- 'Ticket::Number::Increment' => __('Increment (SystemID.Counter)'),
- 'Ticket::Number::Date' => __('Date (Year.Month.Day.SystemID.Counter)'),
- },
- },
- ],
- },
- state: 'Ticket::Number::Increment',
- preferences: {
- settings_included: %w[ticket_number_increment ticket_number_date],
- controller: 'SettingsAreaTicketNumber',
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Number Increment'),
- name: 'ticket_number_increment',
- area: 'Ticket::Number',
- description: '-',
- options: {
- form: [
- {
- display: __('Checksum'),
- null: true,
- name: 'checksum',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- {
- display: __('Min. size of number'),
- null: true,
- name: 'min_size',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: {
- checksum: false,
- min_size: 5,
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Number Increment Date'),
- name: 'ticket_number_date',
- area: 'Ticket::Number',
- description: '-',
- options: {
- form: [
- {
- display: __('Checksum'),
- null: true,
- name: 'checksum',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: {
- checksum: false
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto Assignment'),
- name: 'ticket_auto_assignment',
- area: 'Web::Base',
- description: __('Enable ticket auto assignment.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_auto_assignment',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Auto Assignment Selector'),
- name: 'ticket_auto_assignment_selector',
- area: 'Web::Base',
- description: __('Enable auto assignment for following matching tickets.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category_ids(:work_on) } } },
- frontend: true
- )
- Setting.create_or_update(
- title: __('Auto Assignment Ignored Users'),
- name: 'ticket_auto_assignment_user_ids_ignore',
- area: 'Web::Base',
- description: __('Define an exception of "automatic assignment" for certain users (e.g. executives).'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: [],
- frontend: true
- )
- Setting.create_or_update(
- title: __('Default Ticket Agent Notifications'),
- name: 'ticket_agent_default_notifications',
- area: 'Ticket::Core',
- description: __('Define the default agent notifications for new users.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket'],
- },
- state: {
- create: {
- criteria: {
- owned_by_me: true,
- owned_by_nobody: true,
- subscribed: true,
- no: false,
- },
- channel: {
- email: true,
- online: true,
- }
- },
- update: {
- criteria: {
- owned_by_me: true,
- owned_by_nobody: true,
- subscribed: true,
- no: false,
- },
- channel: {
- email: true,
- online: true,
- }
- },
- reminder_reached: {
- criteria: {
- owned_by_me: true,
- owned_by_nobody: false,
- subscribed: false,
- no: false,
- },
- channel: {
- email: true,
- online: true,
- }
- },
- escalation: {
- criteria: {
- owned_by_me: true,
- owned_by_nobody: false,
- subscribed: false,
- no: false,
- },
- channel: {
- email: true,
- online: true,
- }
- }
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Detect Duplicate Ticket Creation'),
- name: 'ticket_duplicate_detection',
- area: 'Web::TicketDuplicateDetection',
- description: __('Enables a warning to users during ticket creation if there is an existing ticket with the same attributes.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_duplicate_detection',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Attributes to compare'),
- name: 'ticket_duplicate_detection_attributes',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines which ticket attributes are checked before creating a ticket.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: [],
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Warning title'),
- name: 'ticket_duplicate_detection_title',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines the warning title that is shown when a matching ticket is present.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: __('Similar tickets found'),
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Warning message'),
- name: 'ticket_duplicate_detection_body',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines the warning message that is shown when a matching ticket is present.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: __('Tickets with the same attributes were found.'),
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Show to user roles'),
- name: 'ticket_duplicate_detection_role_ids',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines which user roles will receive a warning in case of matching tickets.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: [2],
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Show matching tickets in the warning'),
- name: 'ticket_duplicate_detection_show_tickets',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines whether the matching tickets are shown in case of already existing tickets.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: true,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Permission level for looking up tickets'),
- name: 'ticket_duplicate_detection_permission_level',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines the permission level used for lookups.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection'],
- },
- state: 'user',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Match tickets in following states'),
- name: 'ticket_duplicate_detection_search',
- area: 'Web::TicketDuplicateDetection',
- description: __('Defines the ticket states used for lookups.'),
- options: {
- form: [
- {},
- ],
- },
- state: 'all',
- preferences: {
- authentication: true,
- permission: ['admin.ticket_duplicate_detection']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Number ignore system_id'),
- name: 'ticket_number_ignore_system_id',
- area: 'Ticket::Core',
- description: '-',
- options: {
- form: [
- {
- display: __('Ignore system_id'),
- null: true,
- name: 'ticket_number_ignore_system_id',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Recursive Ticket Triggers'),
- name: 'ticket_trigger_recursive',
- area: 'Ticket::Core',
- description: __('Activate the recursive processing of ticket triggers.'),
- options: {
- form: [
- {
- display: __('Recursive Ticket Triggers'),
- null: true,
- name: 'ticket_trigger_recursive',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Trigger Loop Protection Articles per Ticket'),
- name: 'ticket_trigger_loop_protection_articles_per_ticket',
- area: 'Ticket::Core',
- description: __('Defines the configuration how many articles can be created in a minute range per ticket.'),
- options: {},
- state: {
- 10 => 10,
- 30 => 15,
- 60 => 25,
- 180 => 50,
- 600 => 100,
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Trigger Loop Protection Articles Total'),
- name: 'ticket_trigger_loop_protection_articles_total',
- area: 'Ticket::Core',
- description: __('Defines the configuration how many articles can be created in a minute range globally.'),
- options: {},
- state: {
- 10 => 30,
- 30 => 60,
- 60 => 120,
- 180 => 240,
- 600 => 360,
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Maximum Recursive Ticket Triggers Depth'),
- name: 'ticket_trigger_recursive_max_loop',
- area: 'Ticket::Core',
- description: __('Maximum number of recursively executed triggers.'),
- options: {
- form: [
- {
- display: __('Recursive Ticket Triggers'),
- null: true,
- name: 'ticket_trigger_recursive_max_loop',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Enable Ticket creation'),
- name: 'customer_ticket_create',
- area: 'CustomerWeb::Base',
- description: __('Defines if a customer can create tickets via the web interface.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'customer_ticket_create',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- authentication: true,
- permission: ['admin.channel_web'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Group selection for Ticket creation'),
- name: 'customer_ticket_create_group_ids',
- area: 'CustomerWeb::Base',
- description: __('Defines groups for which a customer can create tickets via web interface. No selection means all groups are available.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'group_ids',
- tag: 'tree_select',
- multiple: true,
- relation: 'Group',
- },
- ],
- },
- state: nil,
- preferences: {
- authentication: true,
- permission: ['admin.channel_web'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Tab behaviour after ticket action'),
- name: 'ticket_secondary_action',
- area: 'CustomerWeb::Base',
- description: __('Defines the tab behaviour after a ticket action.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_secondary_action',
- tag: 'boolean',
- options: {
- 'closeTab' => __('Close tab'),
- 'closeTabOnTicketClose' => __('Close tab on ticket close'),
- 'closeNextInOverview' => __('Next in overview'),
- 'stayOnTab' => __('Stay on tab'),
- },
- },
- ],
- },
- state: 'stayOnTab',
- preferences: {
- authentication: true,
- permission: ['admin.channel_web'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Enable Ticket creation'),
- name: 'form_ticket_create',
- area: 'Form::Base',
- description: __('Defines if tickets can be created via web form.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- group = Group.where(active: true).first
- if !group
- group = Group.first
- end
- group_id = 1
- if group
- group_id = group.id
- end
- Setting.create_if_not_exists(
- title: __('Group selection for ticket creation'),
- name: 'form_ticket_create_group_id',
- area: 'Form::Base',
- description: __('Defines the group of tickets created via web form.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_group_id',
- tag: 'select',
- relation: 'Group',
- },
- ],
- },
- state: group_id,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Limit tickets by IP per hour'),
- name: 'form_ticket_create_by_ip_per_hour',
- area: 'Form::Base',
- description: __('Defines a limit for how many tickets can be created via web form from one IP address per hour.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_by_ip_per_hour',
- tag: 'input',
- },
- ],
- },
- state: 20,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Limit tickets by IP per day'),
- name: 'form_ticket_create_by_ip_per_day',
- area: 'Form::Base',
- description: __('Defines a limit for how many tickets can be created via web form from one IP address per day.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_by_ip_per_day',
- tag: 'input',
- },
- ],
- },
- state: 240,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Limit tickets per day'),
- name: 'form_ticket_create_per_day',
- area: 'Form::Base',
- description: __('Defines a limit for how many tickets can be created via web form per day.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_per_day',
- tag: 'input',
- },
- ],
- },
- state: 5000,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Ticket Subject Size'),
- name: 'ticket_subject_size',
- area: 'Email::Base',
- description: __('Max. length of the subject in an email reply.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_subject_size',
- tag: 'input',
- },
- ],
- },
- state: '110',
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Subject Reply'),
- name: 'ticket_subject_re',
- area: 'Email::Base',
- description: __('The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_subject_re',
- tag: 'input',
- },
- ],
- },
- state: 'RE',
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Ticket Subject Forward'),
- name: 'ticket_subject_fwd',
- area: 'Email::Base',
- description: __('The text at the beginning of the subject in an email forward, e. g. FWD.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_subject_fwd',
- tag: 'input',
- },
- ],
- },
- state: 'FWD',
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sender Format'),
- name: 'ticket_define_email_from',
- area: 'Email::Base',
- description: __('Defines how the From field of emails (sent from answers and email tickets) should look like.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_define_email_from',
- tag: 'select',
- options: {
- SystemAddressName: __('System Address Display Name'),
- AgentNameSystemAddressName: __('Agent Name + FromSeparator + System Address Display Name'),
- AgentName: __('Agent Name'),
- },
- translate: true,
- },
- ],
- },
- state: 'AgentNameSystemAddressName',
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Sender Format Separator'),
- name: 'ticket_define_email_from_separator',
- area: 'Email::Base',
- description: __('Defines the separator between the agent\'s real name and the given group email address.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_define_email_from_separator',
- tag: 'input',
- },
- ],
- },
- state: 'via',
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Maximum Email Size'),
- name: 'postmaster_max_size',
- area: 'Email::Base',
- description: __('Defines the maximum accepted email size in MB.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_max_size',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => ' 10',
- 15 => ' 15',
- 20 => ' 20',
- 25 => ' 25',
- 30 => ' 30',
- 35 => ' 35',
- 40 => ' 40',
- 45 => ' 45',
- 50 => ' 50',
- 60 => ' 60',
- 70 => ' 70',
- 80 => ' 80',
- 90 => ' 90',
- 100 => '100',
- 125 => '125',
- 150 => '150',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Additional follow-up detection'),
- name: 'postmaster_follow_up_search_in',
- area: 'Email::Base',
- description: __('By default, the follow-up check is done via the subject of an email. This setting lets you add more fields for which the follow-up check will be executed.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_follow_up_search_in',
- tag: 'checkbox',
- options: {
- 'references' => __('References - Search for follow-up also in In-Reply-To or References headers.'),
- 'body' => __('Body - Search for follow-up also in mail body.'),
- 'attachment' => __('Attachment - Search for follow-up also in attachments.'),
- },
- translate: true,
- },
- ],
- },
- state: [],
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sender based on Reply-To header'),
- name: 'postmaster_sender_based_on_reply_to',
- area: 'Email::Base',
- description: __('Set/overwrite sender/from of email based on "Reply-To" header. Useful to set correct customer if email is received from a third-party system on behalf of a customer.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_sender_based_on_reply_to',
- tag: 'select',
- options: {
- '' => '-',
- 'as_sender_of_email' => __('Take Reply-To header as sender/from of email.'),
- 'as_sender_of_email_use_from_realname' => __('Take Reply-To header as sender/from of email and use the real name of origin from.'),
- },
- translate: true,
- },
- ],
- },
- state: [],
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Customer selection based on sender and receiver list'),
- name: 'postmaster_sender_is_agent_search_for_customer',
- area: 'Email::Base',
- description: __('If the sender is an agent, set the first user in the recipient list as the customer.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_sender_is_agent_search_for_customer',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Send postmaster mail if mail too large'),
- name: 'postmaster_send_reject_if_mail_too_large',
- area: 'Email::Base',
- description: __('Send postmaster reject mail to sender of mail if mail is too large.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_send_reject_if_mail_too_large',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Notification Sender'),
- name: 'notification_sender',
- area: 'Email::Base',
- description: __('Defines the sender of email notifications.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'notification_sender',
- tag: 'input',
- },
- ],
- },
- state: '#{config.product_name} <noreply@#{config.fqdn}>', # rubocop:disable Lint/InterpolationCheck
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Block Notifications'),
- name: 'send_no_auto_response_reg_exp',
- area: 'Email::Base',
- description: __('If this regex matches, no notification will be sent by the sender.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'send_no_auto_response_reg_exp',
- tag: 'input',
- },
- ],
- },
- state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?',
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email', 'admin.channel_google', 'admin.channel_microsoft365'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('BCC address for all outgoing emails'),
- name: 'system_bcc',
- area: 'Email::Enhanced',
- description: __('To archive all outgoing emails from Zammad to external, you can store a BCC email address here.'),
- options: {},
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('API Token Access'),
- name: 'api_token_access',
- area: 'API::Base',
- description: __('Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'api_token_access',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.api'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('API Password Access'),
- name: 'api_password_access',
- area: 'API::Base',
- description: __('Enable REST API access using the username/email address and password for the authentication user.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'api_password_access',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.api'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Monitoring Token'),
- name: 'monitoring_token',
- area: 'HealthCheck::Base',
- description: __('Token for monitoring.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monitoring_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['MONITORING_TOKEN'] || SecureRandom.urlsafe_base64(40),
- preferences: {
- permission: ['admin.monitoring'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Enable Chat'),
- name: 'chat',
- area: 'Chat::Base',
- description: __('Enable/disable online chat.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'chat',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- trigger: ['menu:render', 'chat:rerender'],
- permission: ['admin.channel_chat'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Agent idle timeout'),
- name: 'chat_agent_idle_timeout',
- area: 'Chat::Extended',
- description: __('Idle timeout in seconds until agent is set offline automatically.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'chat_agent_idle_timeout',
- tag: 'input',
- },
- ],
- },
- state: '120',
- preferences: {
- permission: ['admin.channel_chat'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Default Screen'),
- name: 'default_controller',
- area: 'Core',
- description: __('Defines the default screen.'),
- options: {},
- state: '#dashboard',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Endpoint URL'),
- name: 'es_url',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines endpoint of Elasticsearch.'),
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Endpoint User'),
- name: 'es_user',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines HTTP basic auth user of Elasticsearch.'),
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Endpoint Password'),
- name: 'es_password',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines HTTP basic auth password of Elasticsearch.'),
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Endpoint Index'),
- name: 'es_index',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines Elasticsearch index name.'),
- state: 'zammad',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch SSL verification'),
- name: 'es_ssl_verify',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines Elasticsearch SSL verification.'),
- state: true,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Attachment Extensions'),
- name: 'es_attachment_ignore',
- area: 'SearchIndex::Elasticsearch',
- description: __('Defines attachment extensions which will be ignored by Elasticsearch.'),
- state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ],
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Attachment Size'),
- name: 'es_attachment_max_size_in_mb',
- area: 'SearchIndex::Elasticsearch',
- description: __('Define max. attachment size for Elasticsearch.'),
- state: 10,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Total Payload Size'),
- name: 'es_total_max_size_in_mb',
- area: 'SearchIndex::Elasticsearch',
- description: __('Define max. payload size for Elasticsearch.'),
- state: 300,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Pipeline Name'),
- name: 'es_pipeline',
- area: 'SearchIndex::Elasticsearch',
- description: __('Define pipeline name for Elasticsearch.'),
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Elasticsearch Model Configuration'),
- name: 'es_model_settings',
- area: 'SearchIndex::Elasticsearch',
- description: __('Define model configuration for Elasticsearch.'),
- state: {},
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Mode'),
- name: 'import_mode',
- area: 'Import::Base',
- description: __('Puts Zammad into import mode (disables some triggers).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_mode',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Import Backend'),
- name: 'import_backend',
- area: 'Import::Base::Internal',
- description: __('Set backend which is being used for import.'),
- options: {},
- state: '',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ignore Escalation/SLA Information'),
- name: 'import_ignore_sla',
- area: 'Import::Base',
- description: __('Ignore escalation/SLA information for import.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_ignore_sla',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Endpoint'),
- name: 'import_otrs_endpoint',
- area: 'Import::OTRS',
- description: __('Defines an OTRS endpoint to import users, tickets, states, and articles.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_otrs_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'http://otrs_host/otrs',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Key'),
- name: 'import_otrs_endpoint_key',
- area: 'Import::OTRS',
- description: __('Defines OTRS endpoint authentication key.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_otrs_endpoint_key',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import User for HTTP basic authentication'),
- name: 'import_otrs_user',
- area: 'Import::OTRS',
- description: __('Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_otrs_user',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Password for HTTP basic authentication'),
- name: 'import_otrs_password',
- area: 'Import::OTRS',
- description: __('Defines HTTP basic authentication password (only if OTRS is protected via HTTP basic auth).'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_otrs_password',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Endpoint'),
- name: 'import_zendesk_endpoint',
- area: 'Import::Zendesk',
- description: __('Defines a Zendesk endpoint to import users, tickets, states, and articles.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_zendesk_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'https://yours.zendesk.com/api/v2',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import API key for requesting the Zendesk API'),
- name: 'import_zendesk_endpoint_key',
- area: 'Import::Zendesk',
- description: __('Defines Zendesk endpoint authentication API key.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_zendesk_endpoint_key',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import User for requesting the Zendesk API'),
- name: 'import_zendesk_endpoint_username',
- area: 'Import::Zendesk',
- description: __('Defines Zendesk endpoint authentication user.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_zendesk_endpoint_username',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Endpoint'),
- name: 'import_freshdesk_endpoint',
- area: 'Import::Freshdesk',
- description: __('Defines a Freshdesk endpoint to import users, tickets, states, and articles.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_freshdesk_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'https://yours.freshdesk.com/api/v2',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import API key for requesting the Freshdesk API'),
- name: 'import_freshdesk_endpoint_key',
- area: 'Import::Freshdesk',
- description: __('Defines Freshdesk endpoint authentication API key.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_freshdesk_endpoint_key',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Endpoint'),
- name: 'import_kayako_endpoint',
- area: 'Import::Kayako',
- description: __('Defines a Kayako endpoint to import users, tickets, states, and articles.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_kayako_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'https://yours.kayako.com/api/v1',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import User for requesting the Kayako API'),
- name: 'import_kayako_endpoint_username',
- area: 'Import::Kayako',
- description: __('Defines Kayako endpoint authentication user.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_kayako_endpoint_username',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Password for requesting the Kayako API'),
- name: 'import_kayako_endpoint_password',
- area: 'Import::Kayako',
- description: __('Defines Kayako endpoint authentication password.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_kayako_endpoint_password',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Import Backends'),
- name: 'import_backends',
- area: 'Import',
- description: __('A list of active import backends that gets scheduled automatically.'),
- options: {},
- state: ['Import::Ldap', 'Import::Exchange'],
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sequencer log level'),
- name: 'sequencer_log_level',
- area: 'Core',
- description: __('Defines the log levels for various logging actions of the Sequencer.'),
- options: {},
- state: {
- sequence: {
- start_finish: :debug,
- unit: :debug,
- result: :debug,
- },
- state: {
- optional: :debug,
- set: :debug,
- get: :debug,
- attribute_initialization: {
- start_finish: :debug,
- attributes: :debug,
- },
- parameter_initialization: {
- parameters: :debug,
- start_finish: :debug,
- unused: :debug,
- },
- expectations_initialization: :debug,
- cleanup: {
- start_finish: :debug,
- remove: :debug,
- }
- }
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting'),
- name: 'time_accounting',
- area: 'Web::Base',
- description: __('Enable time accounting.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'time_accounting',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting Selector'),
- name: 'time_accounting_selector',
- area: 'Web::Base',
- description: __('Show time accounting dialog when updating matching tickets.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: {},
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting Unit'),
- name: 'time_accounting_unit',
- area: 'Web::Base',
- description: __('Defines the unit to be shown next to the time accounting input field.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: '',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting Custom Unit'),
- name: 'time_accounting_unit_custom',
- area: 'Web::Base',
- description: __('Defines the custom unit to be shown next to the time accounting input field.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: '',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting Types'),
- name: 'time_accounting_types',
- area: 'Web::Base',
- description: __('Defines if the time accounting types are enabled.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Time Accounting Default Type'),
- name: 'time_accounting_type_default',
- area: 'Web::Base',
- description: __('Defines the default time accounting type.'),
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: '',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('New Tags'),
- name: 'tag_new',
- area: 'Web::Base',
- description: __('Allow users to create new tags.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'tag_new',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.tag'],
- },
- state: true,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Default calendar tickets subscriptions'),
- name: 'defaults_calendar_subscriptions_tickets',
- area: 'Defaults::CalendarSubscriptions',
- description: __('Defines the default calendar tickets subscription settings.'),
- options: {},
- state: {
- escalation: {
- own: true,
- not_assigned: false,
- },
- new_open: {
- own: true,
- not_assigned: false,
- },
- pending: {
- own: true,
- not_assigned: false,
- }
- },
- preferences: {
- authentication: true,
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0005_postmaster_filter_trusted',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to remove X-Zammad headers from untrustworthy sources.'),
- options: {},
- state: 'Channel::Filter::Trusted',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0006_postmaster_filter_auto_response_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.'),
- options: {},
- state: 'Channel::Filter::AutoResponseCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0007_postmaster_filter_follow_up_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify follow-ups (based on admin settings).'),
- options: {},
- state: 'Channel::Filter::FollowUpCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0008_postmaster_filter_follow_up_merged',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify follow-up ticket for merged tickets.'),
- options: {},
- state: 'Channel::Filter::FollowUpMerged',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0009_postmaster_filter_follow_up_assignment',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to set the owner (based on group follow up assignment).'),
- options: {},
- state: 'Channel::Filter::FollowUpAssignment',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0011_postmaster_sender_based_on_reply_to',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to set the sender/from of emails based on reply-to header.'),
- options: {},
- state: 'Channel::Filter::ReplyToBasedSender',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Define postmaster filter.'),
- name: '0018_postmaster_import_archive',
- area: 'Postmaster::PreFilter',
- description: __('Define postmaster filter to import archive mailboxes.'),
- options: {},
- state: 'Channel::Filter::ImportArchive',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0012_postmaster_filter_sender_is_system_address',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.'),
- options: {},
- state: 'Channel::Filter::SenderIsSystemAddress',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0014_postmaster_filter_own_notification_loop_detection',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to check if the email is a self-created notification email, then ignore it to prevent email loops.'),
- options: {},
- state: 'Channel::Filter::OwnNotificationLoopDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0015_postmaster_filter_identify_sender',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify sender user.'),
- options: {},
- state: 'Channel::Filter::IdentifySender',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0016_postmaster_filter_secure_mailing',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to handle secure mailing.'),
- options: {},
- state: 'Channel::Filter::SecureMailing',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0030_postmaster_filter_out_of_office_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.'),
- options: {},
- state: 'Channel::Filter::OutOfOfficeCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0200_postmaster_filter_follow_up_possible_check',
- area: 'Postmaster::PreFilter',
- description: __('Define postmaster filter to check if follow-ups get created (based on admin settings).'),
- options: {},
- state: 'Channel::Filter::FollowUpPossibleCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0900_postmaster_filter_bounce_follow_up_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify postmaster bounces; and handles them as follow-up of the original tickets'),
- options: {},
- state: 'Channel::Filter::BounceFollowUpCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0950_postmaster_filter_bounce_delivery_permanent_failed',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify postmaster bounces; and disables sending notification if delivery fails permanently.'),
- options: {},
- state: 'Channel::Filter::BounceDeliveryPermanentFailed',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '0955_postmaster_filter_bounce_delivery_temporary_failed',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify postmaster bounces; and reopens tickets if delivery fails permanently.'),
- options: {},
- state: 'Channel::Filter::BounceDeliveryTemporaryFailed',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '1000_postmaster_filter_database_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter for filters managed via admin interface.'),
- options: {},
- state: 'Channel::Filter::Database',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5000_postmaster_filter_icinga',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.'),
- options: {},
- state: 'Channel::Filter::Icinga',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5100_postmaster_filter_nagios',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.'),
- options: {},
- state: 'Channel::Filter::Nagios',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5300_postmaster_filter_monit',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to manage Monit (https://mmonit.com/monit/) emails.'),
- options: {},
- state: 'Channel::Filter::Monit',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5400_postmaster_filter_service_now_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify ServiceNow mails for correct follow-ups.'),
- options: {},
- state: 'Channel::Filter::ServiceNowCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5401_postmaster_filter_service_now_check',
- area: 'Postmaster::PostFilter',
- description: __('Defines postmaster filter to identify ServiceNow mails for correct follow-ups.'),
- options: {},
- state: 'Channel::Filter::ServiceNowCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5400_postmaster_filter_jira_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter to identify Jira mails for correct follow-ups.'),
- options: {},
- state: 'Channel::Filter::JiraCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines postmaster filter.'),
- name: '5401_postmaster_filter_jira_check',
- area: 'Postmaster::PostFilter',
- description: __('Defines postmaster filter to identify Jira mails for correct follow-ups.'),
- options: {},
- state: 'Channel::Filter::JiraCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Define postmaster filter.'),
- name: '5500_postmaster_internal_article_check',
- area: 'Postmaster::PreFilter',
- description: __('Defines postmaster filter which sets the articles visibility to internal if it is a rely to an internal article or the last outgoing email is internal.'),
- options: {},
- state: 'Channel::Filter::InternalArticleCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Icinga integration'),
- name: 'icinga_integration',
- area: 'Integration::Switch',
- description: __('Defines if Icinga (http://www.icinga.org) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'icinga_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sender'),
- name: 'icinga_sender',
- area: 'Integration::Icinga',
- description: __('Defines the sender email address of Icinga emails.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'icinga_sender',
- tag: 'input',
- placeholder: 'icinga@monitoring.example.com',
- },
- ],
- },
- state: 'icinga@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Auto close'),
- name: 'icinga_auto_close',
- area: 'Integration::Icinga',
- description: __('Defines if tickets should be closed if service is recovered.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'icinga_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto-close state'),
- name: 'icinga_auto_close_state_id',
- area: 'Integration::Icinga',
- description: __('Defines the state of auto-closed tickets.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'icinga_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Nagios integration'),
- name: 'nagios_integration',
- area: 'Integration::Switch',
- description: __('Defines if Nagios (http://www.nagios.org) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'nagios_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sender'),
- name: 'nagios_sender',
- area: 'Integration::Nagios',
- description: __('Defines the sender email address of Nagios emails.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'nagios_sender',
- tag: 'input',
- placeholder: 'nagios@monitoring.example.com',
- },
- ],
- },
- state: 'nagios@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Auto close'),
- name: 'nagios_auto_close',
- area: 'Integration::Nagios',
- description: __('Defines if tickets should be closed if service is recovered.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'nagios_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto-close state'),
- name: 'nagios_auto_close_state_id',
- area: 'Integration::Nagios',
- description: __('Defines the state of auto-closed tickets.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'nagios_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Checkmk integration'),
- name: 'check_mk_integration',
- area: 'Integration::Switch',
- description: __('Defines if Checkmk (https://checkmk.com/) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'check_mk_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Group'),
- name: 'check_mk_group_id',
- area: 'Integration::CheckMK',
- description: __('Defines the group of created tickets.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'check_mk_group_id',
- tag: 'select',
- relation: 'Group',
- },
- ],
- },
- state: 1,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto close'),
- name: 'check_mk_auto_close',
- area: 'Integration::CheckMK',
- description: __('Defines if tickets should be closed if service is recovered.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'check_mk_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto-close state'),
- name: 'check_mk_auto_close_state_id',
- area: 'Integration::CheckMK',
- description: __('Defines the state of auto-closed tickets.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'check_mk_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Checkmk token'),
- name: 'check_mk_token',
- area: 'Core',
- description: __('Defines the Checkmk token for allowing updates.'),
- options: {},
- state: ENV['CHECK_MK_TOKEN'] || SecureRandom.hex(16),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Monit integration'),
- name: 'monit_integration',
- area: 'Integration::Switch',
- description: __('Defines if Monit (https://mmonit.com/monit/) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'monit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Sender'),
- name: 'monit_sender',
- area: 'Integration::Monit',
- description: __('Defines the sender email address of the service emails.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monit_sender',
- tag: 'input',
- placeholder: 'monit@monitoring.example.com',
- },
- ],
- },
- state: 'monit@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Auto close'),
- name: 'monit_auto_close',
- area: 'Integration::Monit',
- description: __('Defines if tickets should be closed if service is recovered.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'monit_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- translate: true,
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Auto-close state'),
- name: 'monit_auto_close_state_id',
- area: 'Integration::Monit',
- description: __('Defines the state of auto-closed tickets.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monit_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- translate: true,
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('LDAP integration'),
- name: 'ldap_integration',
- area: 'Integration::Switch',
- description: __('Defines if LDAP is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ldap_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Exchange config'),
- name: 'exchange_config',
- area: 'Integration::Exchange',
- description: __('Defines the Exchange config.'),
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Exchange OAuth'),
- name: 'exchange_oauth',
- area: 'Integration::Exchange',
- description: __('Defines the Exchange OAuth config.'),
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Exchange integration'),
- name: 'exchange_integration',
- area: 'Integration::Switch',
- description: __('Defines if Exchange is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'exchange_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('i-doit integration'),
- name: 'idoit_integration',
- area: 'Integration::Switch',
- description: __('Defines if the i-doit (https://www.i-doit.org/) integration is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'idoit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('i-doit config'),
- name: 'idoit_config',
- area: 'Integration::Idoit',
- description: __('Defines the i-doit config.'),
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('GitLab integration'),
- name: 'gitlab_integration',
- area: 'Integration::Switch',
- description: __('Defines if the GitLab (http://www.gitlab.com) integration is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'gitlab_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('GitLab config'),
- name: 'gitlab_config',
- area: 'Integration::GitLab',
- description: __('Stores the GitLab configuration.'),
- options: {},
- state: {
- endpoint: 'https://gitlab.com/api/graphql',
- },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('GitHub integration'),
- name: 'github_integration',
- area: 'Integration::Switch',
- description: __('Defines if the GitHub (http://www.github.com) integration is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'github_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('GitHub config'),
- name: 'github_config',
- area: 'Integration::GitHub',
- description: __('Stores the GitHub configuration.'),
- options: {},
- state: {
- endpoint: 'https://api.github.com/graphql',
- },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Defines sync transaction backend.'),
- name: '0100_trigger',
- area: 'Transaction::Backend::Sync',
- description: __('Defines the transaction backend to execute triggers.'),
- options: {},
- state: 'Transaction::Trigger',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '0100_notification',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend to send agent notifications.'),
- options: {},
- state: 'Transaction::Notification',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '1000_signature_detection',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend to detect customer signatures in emails.'),
- options: {},
- state: 'Transaction::SignatureDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '6000_slack_webhook',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend which posts messages to Slack (http://www.slack.com).'),
- options: {},
- state: 'Transaction::Slack',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Slack integration'),
- name: 'slack_integration',
- area: 'Integration::Switch',
- description: __('Defines if Slack (http://www.slack.org) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'slack_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Slack config'),
- name: 'slack_config',
- area: 'Integration::Slack',
- description: __('Defines the Slack config.'),
- options: {},
- state: {
- items: []
- },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('sipgate.io integration'),
- name: 'sipgate_integration',
- area: 'Integration::Switch',
- description: __('Defines if sipgate.io (http://www.sipgate.io) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'sipgate_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('sipgate.io Token'),
- name: 'sipgate_token',
- area: 'Integration::Sipgate',
- description: __('Token for Sipgate.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'sipgate_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['SIPGATE_TOKEN'] || SecureRandom.urlsafe_base64(20),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('sipgate.io config'),
- name: 'sipgate_config',
- area: 'Integration::Sipgate',
- description: __('Defines the sipgate.io config.'),
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('sipgate.io alternative FQDN'),
- name: 'sipgate_alternative_fqdn',
- area: 'Integration::Sipgate::Expert',
- description: __('Alternative FQDN for callbacks if you operate Zammad in an internal network.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'sipgate_alternative_fqdn',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('CTI integration'),
- name: 'cti_integration',
- area: 'Integration::Switch',
- description: __('Defines if generic CTI integration is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'cti_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('CTI config'),
- name: 'cti_config',
- area: 'Integration::Cti',
- description: __('Defines the CTI config.'),
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('CTI Token'),
- name: 'cti_token',
- area: 'Integration::Cti',
- description: __('Token for CTI.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'cti_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['CTI_TOKEN'] || SecureRandom.urlsafe_base64(20),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('CTI customer last activity'),
- name: 'cti_customer_last_activity',
- area: 'Integration::Cti',
- description: __('Defines the duration of customer activity (in seconds) on a call until the user profile dialog is shown.'),
- options: {},
- state: 30.days,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Placetel integration'),
- name: 'placetel_integration',
- area: 'Integration::Switch',
- description: __('Defines if Placetel (http://www.placetel.de) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'placetel_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Placetel config'),
- name: 'placetel_config',
- area: 'Integration::Placetel',
- description: __('Defines the Placetel config.'),
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- cache: ['placetelGetVoipUsers'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: __('Placetel Token'),
- name: 'placetel_token',
- area: 'Integration::Placetel',
- description: __('Defines the token for Placetel.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'placetel_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['PLACETEL_TOKEN'] || SecureRandom.urlsafe_base64(20),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Clearbit integration'),
- name: 'clearbit_integration',
- area: 'Integration::Switch',
- description: __('Defines if Clearbit (http://www.clearbit.com) is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'clearbit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Clearbit config'),
- name: 'clearbit_config',
- area: 'Integration::Clearbit',
- description: __('Defines the Clearbit config.'),
- options: {},
- state: {},
- frontend: false,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '9000_clearbit_enrichment',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).'),
- options: {},
- state: 'Transaction::ClearbitEnrichment',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '9100_cti_caller_id_detection',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend which detects caller IDs in objects and stores them for CTI lookups.'),
- options: {},
- state: 'Transaction::CtiCallerIdDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Defines transaction backend.'),
- name: '9200_time_based_trigger',
- area: 'Transaction::Backend::Async',
- description: __('Defines the transaction backend which executes time based triggers.'),
- options: {},
- state: 'Transaction::TimeBasedTrigger',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Set agent limit'),
- name: 'system_agent_limit',
- area: 'Core::Online',
- description: __('Defines the agent limit.'),
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('HTML Email CSS Font'),
- name: 'html_email_css_font',
- area: 'Core',
- description: __('Defines the CSS font information for HTML emails.'),
- options: {},
- state: "font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;",
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('HTML Sanitizer Processing Timeout'),
- name: 'html_sanitizer_processing_timeout',
- area: 'Core',
- description: __('Defines processing timeout for the html sanitizer.'),
- options: {},
- state: 20,
- preferences: {},
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketWaitingTime'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketWaitingTime',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketWaitingTime',
- preferences: {
- permission: ['ticket.agent'],
- prio: 1,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketEscalation'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketEscalation',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketEscalation',
- preferences: {
- permission: ['ticket.agent'],
- prio: 2,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketChannelDistribution'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketChannelDistribution',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketChannelDistribution',
- preferences: {
- permission: ['ticket.agent'],
- prio: 3,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketLoadMeasure'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketLoadMeasure',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketLoadMeasure',
- preferences: {
- permission: ['ticket.agent'],
- prio: 4,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketInProcess'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketInProcess',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketInProcess',
- preferences: {
- permission: ['ticket.agent'],
- prio: 5,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketReopen'
- Setting.create_if_not_exists(
- title: __('Stats Backend'),
- name: 'Stats::TicketReopen',
- area: 'Dashboard::Stats',
- description: __('Defines a dashboard stats backend that gets scheduled automatically.'),
- options: {},
- state: 'Stats::TicketReopen',
- preferences: {
- permission: ['ticket.agent'],
- prio: 6,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: __('Knowledge Base multilingual support'),
- name: 'kb_multi_lingual_support',
- area: 'Kb::Core',
- description: __('Support of multilingual Knowledge Base.'),
- options: {},
- state: true,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Knowledge Base active'),
- name: 'kb_active',
- area: 'Kb::Core',
- description: __('Defines if Knowledge Base navbar button is enabled.'),
- state: true,
- preferences: {
- prio: 1,
- trigger: ['menu:render'],
- authentication: true,
- permission: ['admin.knowledge_base'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Knowledge Base active publicly'),
- name: 'kb_active_publicly',
- area: 'Kb::Core',
- description: __('Defines if Knowledge Base navbar button is enabled for users without Knowledge Base permission.'),
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render'],
- authentication: true,
- permission: [],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Defines the timeframe during which a self-created note can be deleted.'),
- name: 'ui_ticket_zoom_article_delete_timeframe',
- area: 'UI::TicketZoomArticle',
- description: __("Set timeframe in seconds. If it's set to 0 you can delete notes without time limits"),
- options: {},
- state: 600,
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Hint for adding an article to an existing ticket.'),
- name: 'ui_ticket_add_article_hint',
- area: 'UI::TicketZoomArticle',
- description: __('Highlights if the note a user is writing is public or private'),
- options: {},
- state: {
- # 'note-internal' => 'You are writing an |internal note|, only people of your organization will see it.',
- # 'note-public' => 'You are writing a |public note|.',
- # 'phone-internal' => 'You are writing an |internal phone note|, only people of your organization will see it.',
- # 'phone-public' => 'You are writing a |public phone note|.',
- # ....
- },
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('S/MIME integration'),
- name: 'smime_integration',
- area: 'Integration::Switch',
- description: __('Defines if S/MIME encryption is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'smime_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('S/MIME config'),
- name: 'smime_config',
- area: 'Integration::SMIME',
- description: __('Defines the S/MIME config.'),
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: true,
- )
- Setting.create_if_not_exists(
- title: __('PGP integration'),
- name: 'pgp_integration',
- area: 'Integration::Switch',
- description: __('Defines if PGP encryption is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'pgp_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('PGP config'),
- name: 'pgp_config',
- area: 'Integration::PGP',
- description: __('Defines the PGP config.'),
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: true,
- )
- Setting.create_if_not_exists(
- title: __('PGP Recipient Alias Configuration'),
- name: 'pgp_recipient_alias_configuration',
- area: 'Core::Integration::PGP',
- description: __('Defines if the PGP recipient alias configuration is enabled or not.'),
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Authentication via %s'),
- name: 'auth_sso',
- area: 'Security::ThirdPartyAuthentication',
- description: __('Enables button for user authentication via %s. The button will redirect to /auth/sso on user interaction.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_sso',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: {},
- title_i18n: [__('SSO')],
- description_i18n: [__('SSO')],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Show calendar weeks in the picker of date/datetime fields'),
- name: 'datepicker_show_calendar_weeks',
- area: 'System::UI',
- description: __('Defines if calendar weeks are shown in the picker of date/datetime fields to easily select the correct date.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'datepicker_show_calendar_weeks',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- render: true,
- prio: 4,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Security Keys'),
- name: 'two_factor_authentication_method_security_keys',
- area: 'Security::TwoFactorAuthentication',
- description: __('Defines if the two-factor authentication method security keys is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'two_factor_authentication_method_security_keys',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: {},
- permission: ['admin.security'],
- prio: 1000,
- display_name: __('Security Keys'),
- help: __('Complete the sign-in with your security key.'),
- icon: 'security-key',
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Authenticator App'),
- name: 'two_factor_authentication_method_authenticator_app',
- area: 'Security::TwoFactorAuthentication',
- description: __('Defines if the two-factor authentication method authenticator app is enabled or not.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'two_factor_authentication_method_authenticator_app',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: {},
- permission: ['admin.security'],
- prio: 2000,
- display_name: __('Authenticator App'),
- help: __('Get the security code from the authenticator app on your device.'),
- icon: 'mobile-code',
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Enable Recovery Codes'),
- name: 'two_factor_authentication_recovery_codes',
- area: 'Security::TwoFactorAuthentication',
- description: __('Defines if recovery codes can be used by users in the event they lose access to other two-factor authentication methods.'),
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'two_factor_authentication_recovery_codes',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- prio: 5000,
- permission: ['admin.security'],
- },
- state: true,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Enforce the setup of the two-factor authentication'),
- name: 'two_factor_authentication_enforce_role_ids',
- area: 'Security::TwoFactorAuthentication',
- description: __('Requires the setup of the two-factor authentication for certain user roles.'),
- options: {
- form: [
- {
- display: __('Enforced for user roles'),
- null: true,
- name: 'two_factor_authentication_enforce_role_ids',
- tag: 'column_select',
- relation: 'Role',
- translate: true,
- },
- ],
- },
- preferences: {
- permission: ['admin.security'],
- prio: 6000,
- },
- state: [2],
- frontend: true
- )
- Setting.create_if_not_exists(
- title: __('Ticket Organization Reassignment'),
- name: 'ticket_organization_reassignment',
- area: 'Ticket::Base',
- description: __('Defines if the change of the primary organization of a user will update the 100 most recent tickets for this user as well.'),
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_organization_reassignment',
- tag: 'boolean',
- options: {
- true => __('Update the most recent tickets.'),
- false => __('Do not update any tickets.'),
- },
- translate: true,
- },
- ],
- },
- state: true,
- preferences: {
- prio: 4000,
- permission: ['admin.ticket'],
- },
- frontend: true
- )
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