zammad/app/views/messaging/ticket_escalation_warning/it.md.erb

# #{ticket.title}
_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Andrà in escalation alle #{ticket.escalation_at}_
Il ticket (#{ticket.title}) da "#{ticket.customer.longname}" andrà in escalation alle "#{ticket.escalation_at}"!

<% if @objects[:article] %>
#{article.body_as_text}
<% end %>