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destination_time.rb
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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4 years ago |
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period_working_minutes.rb
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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4 years ago |
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ticket_biz_break.rb
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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4 years ago |
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ticket_preferences.rb
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3330fe9ce7
Fixes #3551 - First response doesn't get solved after answering and state change to pending reminder.
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3 years ago |
Mantas Masalskis
3330fe9ce7
Fixes #3551 - First response doesn't get solved after answering and state change to pending reminder.