Zammad is a web based open source helpdesk/customer support system https://zammad.org/

Martin Edenhofer 252e1e0b48 Merge branch 'develop' into interface 10 лет назад
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log 2a5d4954ab Init version. 12 лет назад
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README.md f7b772f7c1 Don't run Bundler as root. Bundler can ask for sudo if it is needed, and installing your bundle as root will break this application for all non-root users on this machine. 10 лет назад
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README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad
    
  2. Install all dependencies

     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> bundle install
    
  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml
    
  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed
    
  5. Change directory to zammad

    (if needed) and start the web server:
  6.  zammad@shell> rake assets:precompile
     zammad@shell> puma -p 3000 # application web server
     zammad@shell> script/websocket-server.rb start # non blocking websocket server
     zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
    
  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.