zammad/app/models/ticket/history_log.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

module Ticket::HistoryLog

=begin

create log activity for this ticket

  ticket = Ticket.find(123)
  result = ticket.history_create( 'created', user_id )

returns

  result = true # false

=end

  def history_log (type, user_id, data = {})

    data[:o_id]                   = self['id']
    data[:history_type]           = type
    data[:history_object]         = self.class.name
    data[:related_o_id]           = nil
    data[:related_history_object] = nil
    data[:created_by_id]          = user_id
    History.add(data)
  end

=begin

get log activity for this ticket

  ticket = Ticket.find(123)
  result = ticket.history_get()

returns

  result = [
    {
      :type           => 'created',
      :object         => 'Ticket',
      :created_by_id  => 3,
      :created_at     => "2013-08-19 20:41:33",
    },
    {
      :type           => 'updated',
      :object         => 'Ticket',
      :attribute      => 'priority',
      :o_id           => 1,
      :id_to          => 3,
      :id_from        => 2,
      :value_from     => "low",
      :value_to       => "high",
      :created_by_id  => 3,
      :created_at     => "2013-08-19 20:41:33",
    },
  ]

=end

  def history_get(fulldata = false)
    list = History.list( self.class.name, self['id'], 'Ticket::Article' )
    return list if !fulldata

    # get related objects
    assets = {}
    list.each {|item|
      record = Kernel.const_get( item['object'] ).find( item['o_id'] )
      assets = record.assets(assets)

      if item['related_object']
        record = Kernel.const_get( item['related_object'] ).find( item['related_o_id'] )
        assets = record.assets(assets)
      end
    }
    return {
      :history => list,
      :assets  => assets,
    }
  end

end