zammad/app/views/messaging/ticket_escalation/is.md.erb

# #{ticket.title}
_<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: Forgangur hækkaður þann #{ticket.escalation_at}_
Beiðni (#{ticket.title}) frá "#{ticket.customer.longname}" hefur verið með hækkuðum forgangi síðan "#{ticket.escalation_at}"!

<% if @objects[:article] %>
#{article.body_as_text}
<% end %>