- # #{ticket.title}
- _<#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}|Ticket##{ticket.number}>: eskalirao u #{ticket.escalation_at}_
- Ticket (#{ticket.title}) od „#{ticket.customer.longname}” je eskalirao u „#{ticket.escalation_at}”!
- <% if @objects[:article] %>
- #{article.body_as_text}
- <% end %>
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