zammad/app/views/mailer/ticket_escalation_warning/es.html.erb

El ticket será escalado (#{ticket.title})

<div>Buenos días, #{recipient.firstname}:</div>
<br>
<div>¡El ticket (#{ticket.title}) de "<b>#{ticket.customer.longname}</b>" se escalará a las "#{ticket.escalation_at}"!</div>
<br>
<% if @objects[:article] %>
  <div>
  Información:
  <blockquote type="cite">
  #{article.body_as_html}
  </blockquote>
  </div>
<% end %>
<br>
<div>
  <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">Ver en #{config.product_name}</a>
</div>