it.html.erb 619 B

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  1. Nuovo ticket (#{ticket.title})
  2. <div>Buongiorno #{recipient.firstname},</div>
  3. <br>
  4. <div>Un nuovo ticket (#{ticket.title}) è stato creato da "<b>##{current_user.longname}</b>".</div>.
  5. <br>
  6. <div>
  7. Gruppo: #{ticket.group.name}<br>
  8. Proprietario: #{ticket.owner.fullname}<br>
  9. Stato: #{t(ticket.state.name)}<br>
  10. </div>
  11. <br>
  12. <% if @objects[:article] %>
  13. <div>
  14. #{t('Information')}:
  15. <blockquote type="cite">
  16. #{article.body_as_html}
  17. </blockquote>
  18. </div>
  19. <% end %>
  20. <br>
  21. <div>
  22. <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">Visualizza su #{config.product_name}</a>
  23. </div>