zammad/config/routes/template.rb

Zammad::Application.routes.draw do
  api_path = Rails.configuration.api_path

  # templates
  match api_path + '/templates',              :to => 'templates#index',   :via => :get
  match api_path + '/templates/:id',          :to => 'templates#show',    :via => :get
  match api_path + '/templates',              :to => 'templates#create',  :via => :post
  match api_path + '/templates/:id',          :to => 'templates#update',  :via => :put
  match api_path + '/templates/:id',          :to => 'templates#destroy', :via => :delete

end