zammad/app/models/ticket/subject.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

module Ticket::Subject

=begin

build new subject with ticket number in there

  ticket = Ticket.find(123)
  result = ticket.subject_build('some subject')

returns

  result = "[Ticket#1234567] some subject"

=end

  def subject_build (subject)

    # clena subject
    subject = self.subject_clean(subject)

    ticket_hook         = Setting.get('ticket_hook')
    ticket_hook_divider = Setting.get('ticket_hook_divider')

    # none position
    if Setting.get('ticket_hook_position') == 'none'
      return subject
    end

    # right position
    if Setting.get('ticket_hook_position') == 'right'
      return subject + " [#{ticket_hook}#{ticket_hook_divider}#{self.number}] "
    end

    # left position
    return "[#{ticket_hook}#{ticket_hook_divider}#{self.number}] " + subject
  end

=begin

clean subject remove ticket number and other not needed chars

  ticket = Ticket.find(123)
  result = ticket.subject_clean('[Ticket#1234567] some subject')

returns

  result = "some subject"

=end

  def subject_clean (subject)
    ticket_hook         = Setting.get('ticket_hook')
    ticket_hook_divider = Setting.get('ticket_hook_divider')
    ticket_subject_size = Setting.get('ticket_subject_size')

    # remove all possible ticket hook formats with []
    subject = subject.gsub /\[#{ticket_hook}: #{self.number}\](\s+?|)/, ''
    subject = subject.gsub /\[#{ticket_hook}:#{self.number}\](\s+?|)/, ''
    subject = subject.gsub /\[#{ticket_hook}#{ticket_hook_divider}#{self.number}\](\s+?|)/, ''

    # remove all possible ticket hook formats without []
    subject = subject.gsub /#{ticket_hook}: #{self.number}(\s+?|)/, ''
    subject = subject.gsub /#{ticket_hook}:#{self.number}(\s+?|)/, ''
    subject = subject.gsub /#{ticket_hook}#{ticket_hook_divider}#{self.number}(\s+?|)/, ''

    # remove leading "..:\s" and "..[\d+]:\s" e. g. "Re: " or "Re[5]: "
    subject = subject.gsub /^(..(\[\d+\])?:\s)+/, ''

    # resize subject based on config
    if subject.length > ticket_subject_size.to_i
      subject = subject[ 0, ticket_subject_size.to_i ] + '[...]'
    end

    return subject
  end
end