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- Le ticket sera escaladé (#{ticket.title})
- <div>Bonjour #{recipient.firstname},</div>
- <br>
- <div>Le ticket (#{ticket.title}) de "<b>#{ticket.customer.longname}</b>" sera escaladé à "#{ticket.escalation_at}" !</div>
- <br>
- <% if @objects[:article] %>
- <div>
- #{t('Information')} :
- <blockquote type="cite">
- #{article.body_as_html}
- </blockquote>
- </div>
- <% end %>
- <br>
- <div>
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">Voir dans #{config.product_name}</a>
- </div>
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