zammad/lib/sequencer/unit/import/freshdesk/tickets.rb

# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/

class Sequencer
  class Unit
    module Import
      module Freshdesk
        class Tickets < Sequencer::Unit::Import::Freshdesk::SubSequence::Object

          EXPECTING = %i[action response resources].freeze

          private

          def request_params
            {
              page:          page,
              updated_since: updated_since,
              order_by:      'updated_at',
              order_type:    :asc,
            }
          end

          def page
            page_cycle + 1
          end

          def page_cycle
            iteration % 300
          end

          def updated_since
            @updated_since ||= '1970-01-01'

            return @updated_since if !new_page_cycle?

            @updated_since = result[:resources].last['updated_at']
          end

          def skipped_resource_id
            super

            return @skipped_resource_id if !new_page_cycle?

            @skipped_resource_id = result[:resources].last['id']
          end

          def new_page_cycle?
            return false if page_cycle != 0
            return false if iteration.zero?

            true
          end
        end
      end
    end
  end
end