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|
- Setting.create_if_not_exists(
- title: 'Application secret',
- name: 'application_secret',
- area: 'Core',
- description: 'Defines the random application secret.',
- options: {},
- state: SecureRandom.hex(128),
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'System Init Done',
- name: 'system_init_done',
- area: 'Core',
- description: 'Defines if application is in init mode.',
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'App Version',
- name: 'app_version',
- area: 'Core::WebApp',
- description: 'Only used internally to propagate current web app version to clients.',
- options: {},
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Maintenance Mode',
- name: 'maintenance_mode',
- area: 'Core::WebApp',
- description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.',
- options: {},
- state: false,
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Maintenance Login',
- name: 'maintenance_login',
- area: 'Core::WebApp',
- description: 'Put a message on the login page. To change it, click on the text area below and change it in-line.',
- options: {},
- state: false,
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Maintenance Login',
- name: 'maintenance_login_message',
- area: 'Core::WebApp',
- description: 'Message for login page.',
- options: {},
- state: 'Something about to share. Click here to change.',
- preferences: {
- permission: ['admin.maintenance'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Developer System',
- name: 'developer_mode',
- area: 'Core::Develop',
- description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).',
- options: {},
- state: Rails.env.development?,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Online Service',
- name: 'system_online_service',
- area: 'Core',
- description: 'Defines if application is used as online service.',
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Product Name',
- name: 'product_name',
- area: 'System::Branding',
- description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'product_name',
- tag: 'input',
- },
- ],
- },
- preferences: {
- render: true,
- prio: 1,
- placeholder: true,
- permission: ['admin.branding'],
- },
- state: 'Zammad Helpdesk',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Logo',
- name: 'product_logo',
- area: 'System::Branding',
- description: 'Defines the logo of the application, shown in the web interface.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'product_logo',
- tag: 'input',
- },
- ],
- },
- preferences: {
- prio: 3,
- controller: 'SettingsAreaLogo',
- permission: ['admin.branding'],
- },
- state: 'logo.svg',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Organization',
- name: 'organization',
- area: 'System::Branding',
- description: 'Will be shown in the app and is included in email footers.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'organization',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- prio: 2,
- placeholder: true,
- permission: ['admin.branding'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Locale',
- name: 'locale_default',
- area: 'System::Branding',
- description: 'Defines the system default language.',
- options: {
- form: [
- {
- name: 'locale_default',
- }
- ],
- },
- state: 'en-us',
- preferences: {
- prio: 8,
- controller: 'SettingsAreaItemDefaultLocale',
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Timezone',
- name: 'timezone_default',
- area: 'System::Branding',
- description: 'Defines the system default timezone.',
- options: {
- form: [
- {
- name: 'timezone_default',
- }
- ],
- },
- state: '',
- preferences: {
- prio: 9,
- controller: 'SettingsAreaItemDefaultTimezone',
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_or_update(
- title: 'Pretty Date',
- name: 'pretty_date_format',
- area: 'System::Branding',
- description: 'Defines pretty date format.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'pretty_date_format',
- tag: 'select',
- options: {
- 'relative': 'relative - e. g. "2 hours ago" or "2 days and 15 minutes ago"',
- 'absolute': 'absolute - e. g. "Monday 09:30" or "Tuesday 23. Feb 14:20"',
- 'timestamp': 'timestamp - e. g. "2018-08-30 14:30"',
- },
- },
- ],
- },
- preferences: {
- render: true,
- prio: 10,
- permission: ['admin.branding'],
- },
- state: 'relative',
- frontend: true
- )
- options = {}
- (10..99).each do |item|
- options[item] = item
- end
- system_id = rand(10..99)
- Setting.create_if_not_exists(
- title: 'SystemID',
- name: 'system_id',
- area: 'System::Base',
- description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'system_id',
- tag: 'select',
- options: options,
- },
- ],
- },
- state: system_id,
- preferences: {
- online_service_disable: true,
- placeholder: true,
- authentication: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Fully Qualified Domain Name',
- name: 'fqdn',
- area: 'System::Base',
- description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.', # rubocop:disable Lint/InterpolationCheck
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'fqdn',
- tag: 'input',
- },
- ],
- },
- state: 'zammad.example.com',
- preferences: {
- online_service_disable: true,
- placeholder: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Websocket backend',
- name: 'websocket_backend',
- area: 'System::WebSocket',
- description: 'Defines how to reach websocket server. "websocket" is default on production, "websocketPort" is for CI',
- state: Rails.env.production? ? 'websocket' : 'websocketPort',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Websocket port',
- name: 'websocket_port',
- area: 'System::WebSocket',
- description: 'Defines the port of the websocket server.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'websocket_port',
- tag: 'input',
- },
- ],
- },
- state: '6042',
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'HTTP type',
- name: 'http_type',
- area: 'System::Base',
- description: 'Define the http protocol of your instance.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'http_type',
- tag: 'select',
- options: {
- 'https' => 'https',
- 'http' => 'http',
- },
- },
- ],
- },
- state: 'http',
- preferences: {
- online_service_disable: true,
- placeholder: true,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Storage Mechanism',
- name: 'storage_provider',
- area: 'System::Storage',
- description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'storage_provider',
- tag: 'select',
- tranlate: true,
- options: {
- 'DB' => 'Database',
- 'File' => 'Filesystem',
- },
- },
- ],
- },
- state: 'DB',
- preferences: {
- controller: 'SettingsAreaStorageProvider',
- online_service_disable: true,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Image Service',
- name: 'image_backend',
- area: 'System::Services',
- description: 'Defines the backend for user and organization image lookups.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'image_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::Image::Zammad' => 'Zammad Image Service',
- },
- },
- ],
- },
- state: 'Service::Image::Zammad',
- preferences: {
- prio: 1,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Geo IP Service',
- name: 'geo_ip_backend',
- area: 'System::Services',
- description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_ip_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoIp::Zammad' => 'Zammad GeoIP Service',
- },
- },
- ],
- },
- state: 'Service::GeoIp::Zammad',
- preferences: {
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Geo Location Service',
- name: 'geo_location_backend',
- area: 'System::Services',
- description: 'Defines the backend for geo location lookups to store geo locations for addresses.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_location_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoLocation::Gmaps' => 'Google Maps',
- },
- },
- ],
- },
- state: 'Service::GeoLocation::Gmaps',
- preferences: {
- prio: 3,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Geo Calendar Service',
- name: 'geo_calendar_backend',
- area: 'System::Services',
- description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'geo_calendar_backend',
- tag: 'select',
- options: {
- '' => '-',
- 'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service',
- },
- },
- ],
- },
- state: 'Service::GeoCalendar::Zammad',
- preferences: {
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Proxy Settings',
- name: 'proxy',
- area: 'System::Network',
- description: 'Address of the proxy server for http and https resources.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy',
- tag: 'input',
- placeholder: 'proxy.example.com:3128',
- },
- ],
- },
- state: '',
- preferences: {
- online_service_disable: true,
- controller: 'SettingsAreaProxy',
- prio: 1,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Proxy User',
- name: 'proxy_username',
- area: 'System::Network',
- description: 'Username for proxy connection.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_username',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Proxy Password',
- name: 'proxy_password',
- area: 'System::Network',
- description: 'Password for proxy connection.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_password',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 3,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'No Proxy',
- name: 'proxy_no',
- area: 'System::Network',
- description: 'No proxy for the following hosts.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'proxy_no',
- tag: 'input',
- },
- ],
- },
- state: 'localhost,127.0.0.0,::1',
- preferences: {
- disabled: true,
- online_service_disable: true,
- prio: 4,
- permission: ['admin.system'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Send client stats',
- name: 'ui_send_client_stats',
- area: 'System::UI',
- description: 'Send client stats/error message to central server to improve the usability.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_send_client_stats',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Client storage',
- name: 'ui_client_storage',
- area: 'System::UI',
- description: 'Use client storage to cache data to enhance performance of application.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_client_storage',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 2,
- permission: ['admin.system'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'User Organization Selector - email',
- name: 'ui_user_organization_selector_with_email',
- area: 'UI::UserOrganizatiomSelector',
- description: 'Display of the e-mail in the result of the user/organization widget.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_user_organization_selector_with_email',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 100,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Note - default visibility',
- name: 'ui_ticket_zoom_article_note_new_internal',
- area: 'UI::TicketZoom',
- description: 'Default visibility for new note.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_note_new_internal',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'internal',
- false => 'public',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 100,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Email - subject field',
- name: 'ui_ticket_zoom_article_email_subject',
- area: 'UI::TicketZoom',
- description: 'Use subject field for emails. If disabled, the ticket title will be used as subject.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_subject',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 200,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Email - full quote',
- name: 'ui_ticket_zoom_article_email_full_quote',
- area: 'UI::TicketZoom',
- description: 'Enable if you want to quote the full email in your answer. The quoted email will be put at the end of your answer. If you just want to quote a certain phrase, just mark the text and press reply (this feature is always available).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_full_quote',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 220,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Email - quote header',
- name: 'ui_ticket_zoom_article_email_full_quote_header',
- area: 'UI::TicketZoom',
- description: 'Enable if you want a timestamped reply header to be automatically inserted in front of quoted messages.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_email_full_quote_header',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 240,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Twitter - tweet initials',
- name: 'ui_ticket_zoom_article_twitter_initials',
- area: 'UI::TicketZoom',
- description: 'Add sender initials to end of a tweet.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_article_twitter_initials',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 300,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Sidebar Attachments',
- name: 'ui_ticket_zoom_attachments_preview',
- area: 'UI::TicketZoom::Preview',
- description: 'Enables preview of attachments.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_attachments_preview',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 400,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Sidebar Attachments',
- name: 'ui_ticket_zoom_sidebar_article_attachments',
- area: 'UI::TicketZoom::Preview',
- description: 'Enables a sidebar to show an overview of all attachments.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_zoom_sidebar_article_attachments',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 500,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Set notes for ticket create types.',
- name: 'ui_ticket_create_notes',
- area: 'UI::TicketCreate',
- description: 'Set notes for ticket create types by selecting type.',
- options: {},
- state: {
- #'email-out' => 'Attention: When creating a ticket an e-mail is sent.',
- },
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Default type for a new ticket',
- name: 'ui_ticket_create_default_type',
- area: 'UI::TicketCreate',
- description: 'Select default ticket type',
- options: {
- form: [
- {
- display: '',
- null: false,
- multiple: false,
- name: 'ui_ticket_create_default_type',
- tag: 'select',
- options: {
- 'phone-in' => '1. Phone inbound',
- 'phone-out' => '2. Phone outbound',
- 'email-out' => '3. Email outbound',
- },
- },
- ],
- },
- state: 'phone-in',
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Available types for a new ticket',
- name: 'ui_ticket_create_available_types',
- area: 'UI::TicketCreate',
- description: 'Set available ticket types',
- options: {
- form: [
- {
- display: '',
- null: false,
- multiple: true,
- name: 'ui_ticket_create_available_types',
- tag: 'select',
- options: {
- 'phone-in' => '1. Phone inbound',
- 'phone-out' => '2. Phone outbound',
- 'email-out' => '3. Email outbound',
- },
- },
- ],
- },
- state: %w[phone-in phone-out email-out],
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Open ticket indicator',
- name: 'ui_sidebar_open_ticket_indicator_colored',
- area: 'UI::Sidebar',
- description: 'Color representation of the open ticket indicator in the sidebar.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_sidebar_open_ticket_indicator_colored',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Open ticket indicator',
- name: 'ui_table_group_by_show_count',
- area: 'UI::Base',
- description: 'Total display of the number of objects in a grouping.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_table_group_by_show_count',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Priority Icons in Overviews',
- name: 'ui_ticket_overview_priority_icon',
- area: 'UI::TicketOverview::PriorityIcons',
- description: 'Enables priority icons in ticket overviews.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ui_ticket_overview_priority_icon',
- tag: 'boolean',
- translate: true,
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 500,
- permission: ['admin.ui'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'New User Accounts',
- name: 'user_create_account',
- area: 'Security::Base',
- description: 'Enables users to create their own account via web interface.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_create_account',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Lost Password',
- name: 'user_lost_password',
- area: 'Security::Base',
- description: 'Activates lost password feature for users.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_lost_password',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'User email for muliple users',
- name: 'user_email_multiple_use',
- area: 'Model::User',
- description: 'Allow to use email address for muliple users.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'user_email_multiple_use',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_ldap',
- area: 'Security::Authentication',
- description: 'Enables user authentication via %s.',
- preferences: {
- title_i18n: ['LDAP'],
- description_i18n: ['LDAP'],
- permission: ['admin.security'],
- },
- state: {
- adapter: 'Auth::Ldap',
- host: 'localhost',
- port: 389,
- bind_dn: 'cn=Manager,dc=example,dc=org',
- bind_pw: 'example',
- uid: 'mail',
- base: 'dc=example,dc=org',
- always_filter: '',
- always_roles: %w[Admin Agent],
- always_groups: ['Users'],
- sync_params: {
- firstname: 'sn',
- lastname: 'givenName',
- email: 'mail',
- login: 'mail',
- },
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Automatic account link on initial logon',
- name: 'auth_third_party_auto_link_at_inital_login',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables the automatic linking of an existing account on initial login via a third party application. If this is disabled, an existing user must first log into Zammad and then link his "Third Party" account to his Zammad account via Profile -> Linked Accounts.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_third_party_auto_link_at_inital_login',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- permission: ['admin.security'],
- prio: 10,
- },
- state: false,
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_twitter',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_twitter',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_twitter_credentials'],
- title_i18n: ['Twitter'],
- description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Twitter App Credentials',
- name: 'auth_twitter_credentials',
- area: 'Security::ThirdPartyAuthentication::Twitter',
- description: 'App credentials for Twitter.',
- options: {
- form: [
- {
- display: 'Twitter Key',
- null: true,
- name: 'key',
- tag: 'input',
- },
- {
- display: 'Twitter Secret',
- null: true,
- name: 'secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_facebook',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_facebook',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_facebook_credentials'],
- title_i18n: ['Facebook'],
- description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Facebook App Credentials',
- name: 'auth_facebook_credentials',
- area: 'Security::ThirdPartyAuthentication::Facebook',
- description: 'App credentials for Facebook.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_google_oauth2',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_google_oauth2',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_google_oauth2_credentials'],
- title_i18n: ['Google'],
- description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Google App Credentials',
- name: 'auth_google_oauth2_credentials',
- area: 'Security::ThirdPartyAuthentication::Google',
- description: 'Enables user authentication via Google.',
- options: {
- form: [
- {
- display: 'Client ID',
- null: true,
- name: 'client_id',
- tag: 'input',
- },
- {
- display: 'Client Secret',
- null: true,
- name: 'client_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_linkedin',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_linkedin',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_linkedin_credentials'],
- title_i18n: ['LinkedIn'],
- description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'LinkedIn App Credentials',
- name: 'auth_linkedin_credentials',
- area: 'Security::ThirdPartyAuthentication::Linkedin',
- description: 'Enables user authentication via LinkedIn.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_github',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_github',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_github_credentials'],
- title_i18n: ['Github'],
- description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Github App Credentials',
- name: 'auth_github_credentials',
- area: 'Security::ThirdPartyAuthentication::Github',
- description: 'Enables user authentication via Github.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_gitlab',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_gitlab',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_gitlab_credentials'],
- title_i18n: ['Gitlab'],
- description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Gitlab App Credentials',
- name: 'auth_gitlab_credentials',
- area: 'Security::ThirdPartyAuthentication::Gitlab',
- description: 'Enables user authentication via Gitlab.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: 'Site',
- null: true,
- name: 'site',
- tag: 'input',
- placeholder: 'https://gitlab.YOURDOMAIN.com/api/v4/',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_microsoft_office365',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_microsoft_office365',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_microsoft_office365_credentials'],
- title_i18n: ['Office 365'],
- description_i18n: ['Office 365', 'Microsoft Application Registration Portal', 'https://apps.dev.microsoft.com'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Office 365 App Credentials',
- name: 'auth_microsoft_office365_credentials',
- area: 'Security::ThirdPartyAuthentication::Office365',
- description: 'Enables user authentication via Office 365.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_oauth2',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via generic OAuth2. Register your app first.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_oauth2',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_oauth2_credentials'],
- title_i18n: ['Generic OAuth2'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Generic OAuth2 App Credentials',
- name: 'auth_oauth2_credentials',
- area: 'Security::ThirdPartyAuthentication::GenericOAuth',
- description: 'Enables user authentication via generic OAuth2.',
- options: {
- form: [
- {
- display: 'Name',
- null: true,
- name: 'name',
- tag: 'input',
- placeholder: 'Some Provider Name',
- },
- {
- display: 'App ID',
- null: true,
- name: 'app_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'app_secret',
- tag: 'input',
- },
- {
- display: 'Site',
- null: true,
- name: 'site',
- tag: 'input',
- placeholder: 'https://oauth.YOURDOMAIN.com',
- },
- {
- display: 'authorize_url',
- null: true,
- name: 'authorize_url',
- tag: 'input',
- placeholder: '/oauth/authorize',
- },
- {
- display: 'token_url',
- null: true,
- name: 'token_url',
- tag: 'input',
- placeholder: '/oauth/token',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_weibo',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_weibo',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_weibo_credentials'],
- title_i18n: ['Weibo'],
- description_i18n: ['Sina Weibo', 'Sina Weibo Open Protal', 'http://open.weibo.com'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Weibo App Credentials',
- name: 'auth_weibo_credentials',
- area: 'Security::ThirdPartyAuthentication::Weibo',
- description: 'Enables user authentication via Weibo.',
- options: {
- form: [
- {
- display: 'App ID',
- null: true,
- name: 'client_id',
- tag: 'input',
- },
- {
- display: 'App Secret',
- null: true,
- name: 'client_secret',
- tag: 'input',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_saml',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables user authentication via %s.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_saml',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: ['auth_saml_credentials'],
- title_i18n: ['SAML'],
- description_i18n: ['SAML'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'SAML App Credentials',
- name: 'auth_saml_credentials',
- area: 'Security::ThirdPartyAuthentication::SAML',
- description: 'Enables user authentication via SAML.',
- options: {
- form: [
- {
- display: 'IDP SSO target URL',
- null: true,
- name: 'idp_sso_target_url',
- tag: 'input',
- placeholder: 'https://capriza.github.io/samling/samling.html',
- },
- {
- display: 'IDP certificate',
- null: true,
- name: 'idp_cert',
- tag: 'input',
- placeholder: '-----BEGIN CERTIFICATE-----\n...-----END CERTIFICATE-----',
- },
- {
- display: 'IDP certificate fingerprint',
- null: true,
- name: 'idp_cert_fingerprint',
- tag: 'input',
- placeholder: 'E7:91:B2:E1:...',
- },
- {
- display: 'Name Identifier Format',
- null: true,
- name: 'name_identifier_format',
- tag: 'input',
- placeholder: 'urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress',
- },
- ],
- },
- state: {},
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Minimum length',
- name: 'password_min_size',
- area: 'Security::Password',
- description: 'Password needs to have at least a minimal number of characters.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_min_size',
- tag: 'select',
- options: {
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: '2 lower and 2 upper characters',
- name: 'password_min_2_lower_2_upper_characters',
- area: 'Security::Password',
- description: 'Password needs to contain 2 lower and 2 upper characters.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_min_2_lower_2_upper_characters',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- },
- ],
- },
- state: 1,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Digit required',
- name: 'password_need_digit',
- area: 'Security::Password',
- description: 'Password needs to contain at least one digit.',
- options: {
- form: [
- {
- display: 'Needed',
- null: true,
- name: 'password_need_digit',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- },
- ],
- },
- state: 1,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Special character required',
- name: 'password_need_special_character',
- area: 'Security::Password',
- description: 'Password needs to contain at least one special character.',
- options: {
- form: [
- {
- display: 'Needed',
- null: true,
- name: 'password_need_special_character',
- tag: 'select',
- options: {
- 1 => 'yes',
- 0 => 'no',
- },
- },
- ],
- },
- state: 0,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Maximum failed logins',
- name: 'password_max_login_failed',
- area: 'Security::Password',
- description: 'Number of failed logins after account will be deactivated.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'password_max_login_failed',
- tag: 'select',
- options: {
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 5,
- preferences: {
- permission: ['admin.security'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Hook',
- name: 'ticket_hook',
- area: 'Ticket::Base',
- description: 'The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_hook',
- tag: 'input',
- },
- ],
- },
- preferences: {
- render: true,
- placeholder: true,
- authentication: true,
- permission: ['admin.ticket'],
- },
- state: 'Ticket#',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Ticket Hook Divider',
- name: 'ticket_hook_divider',
- area: 'Ticket::Base::Shadow',
- description: 'The divider between TicketHook and ticket number. E. g. \': \'.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_hook_divider',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Hook Position',
- name: 'ticket_hook_position',
- area: 'Ticket::Base',
- description: "The format of the subject.
- * **Right** means **Some Subject [Ticket#12345]**
- * **Left** means **[Ticket#12345] Some Subject**
- * **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.",
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_hook_position',
- tag: 'select',
- translate: true,
- options: {
- 'left' => 'left',
- 'right' => 'right',
- 'none' => 'none',
- },
- },
- ],
- },
- state: 'right',
- preferences: {
- controller: 'SettingsAreaTicketHookPosition',
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Last Contact Behaviour',
- name: 'ticket_last_contact_behaviour',
- area: 'Ticket::Base',
- description: 'Sets the last customer contact based on the last contact of a customer or on the last contact of a customer to whom an agent has not yet responded.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_last_contact_behaviour',
- tag: 'select',
- translate: true,
- options: {
- 'based_on_customer_reaction' => 'Last customer contact (without consideration an agent has replied to it)',
- 'check_if_agent_already_replied' => 'Last customer contact (with consideration an agent has replied to it)',
- },
- },
- ],
- },
- state: 'check_if_agent_already_replied',
- preferences: {
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Number Format',
- name: 'ticket_number',
- area: 'Ticket::Number',
- description: "Selects the ticket number generator module.
- * **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139).
- * With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).",
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_number',
- tag: 'select',
- translate: true,
- options: {
- 'Ticket::Number::Increment' => 'Increment (SystemID.Counter)',
- 'Ticket::Number::Date' => 'Date (Year.Month.Day.SystemID.Counter)',
- },
- },
- ],
- },
- state: 'Ticket::Number::Increment',
- preferences: {
- settings_included: %w[ticket_number_increment ticket_number_date],
- controller: 'SettingsAreaTicketNumber',
- permission: ['admin.ticket'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Number Increment',
- name: 'ticket_number_increment',
- area: 'Ticket::Number',
- description: '-',
- options: {
- form: [
- {
- display: 'Checksum',
- null: true,
- name: 'checksum',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- {
- display: 'Min. size of number',
- null: true,
- name: 'min_size',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: {
- checksum: false,
- min_size: 5,
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Number Increment Date',
- name: 'ticket_number_date',
- area: 'Ticket::Number',
- description: '-',
- options: {
- form: [
- {
- display: 'Checksum',
- null: true,
- name: 'checksum',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: {
- checksum: false
- },
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto Assigment',
- name: 'ticket_auto_assignment',
- area: 'Web::Base',
- description: 'Enable ticket auto assignment.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_auto_assignment',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Time Accounting Selector',
- name: 'ticket_auto_assignment_selector',
- area: 'Web::Base',
- description: 'Enable auto assignment for following matching tickets.',
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: { condition: { 'ticket.state_id' => { operator: 'is', value: Ticket::State.by_category(:work_on).pluck(:id) } } },
- frontend: true
- )
- Setting.create_or_update(
- title: 'Time Accounting Selector',
- name: 'ticket_auto_assignment_user_ids_ignore',
- area: 'Web::Base',
- description: 'Define an exception of "automatic assignment" for certain users (e.g. executives).',
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.ticket_auto_assignment'],
- },
- state: [],
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Ticket Number ignore system_id',
- name: 'ticket_number_ignore_system_id',
- area: 'Ticket::Core',
- description: '-',
- options: {
- form: [
- {
- display: 'Ignore system_id',
- null: true,
- name: 'ticket_number_ignore_system_id',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Recursive Ticket Triggers',
- name: 'ticket_trigger_recursive',
- area: 'Ticket::Core',
- description: 'Activate the recursive processing of ticket triggers.',
- options: {
- form: [
- {
- display: 'Recursive Ticket Triggers',
- null: true,
- name: 'ticket_trigger_recursive',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Recursive Ticket Triggers Loop Max.',
- name: 'ticket_trigger_recursive_max_loop',
- area: 'Ticket::Core',
- description: 'Maximum number of recursively executed triggers.',
- options: {
- form: [
- {
- display: 'Recursive Ticket Triggers',
- null: true,
- name: 'ticket_trigger_recursive_max_loop',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => '10',
- 11 => '11',
- 12 => '12',
- 13 => '13',
- 14 => '14',
- 15 => '15',
- 16 => '16',
- 17 => '17',
- 18 => '18',
- 19 => '19',
- 20 => '20',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- permission: ['admin.ticket'],
- hidden: true,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Enable Ticket creation',
- name: 'customer_ticket_create',
- area: 'CustomerWeb::Base',
- description: 'Defines if a customer can create tickets via the web interface.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'customer_ticket_create',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- authentication: true,
- permission: ['admin.channel_web'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Group selection for Ticket creation',
- name: 'customer_ticket_create_group_ids',
- area: 'CustomerWeb::Base',
- description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'group_ids',
- tag: 'select',
- multiple: true,
- nulloption: true,
- relation: 'Group',
- },
- ],
- },
- state: '',
- preferences: {
- authentication: true,
- permission: ['admin.channel_web'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Enable Ticket creation',
- name: 'form_ticket_create',
- area: 'Form::Base',
- description: 'Defines if tickets can be created via web form.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- group = Group.where(active: true).first
- if !group
- group = Group.first
- end
- group_id = 1
- if group
- group_id = group.id
- end
- Setting.create_if_not_exists(
- title: 'Group selection for Ticket creation',
- name: 'form_ticket_create_group_id',
- area: 'Form::Base',
- description: 'Defines if group of created tickets via web form.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_group_id',
- tag: 'select',
- relation: 'Group',
- },
- ],
- },
- state: group_id,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Limit tickets by ip per hour',
- name: 'form_ticket_create_by_ip_per_hour',
- area: 'Form::Base',
- description: 'Defines limit of tickets by ip per hour via web form.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_by_ip_per_hour',
- tag: 'input',
- },
- ],
- },
- state: 20,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Limit tickets by ip per day',
- name: 'form_ticket_create_by_ip_per_day',
- area: 'Form::Base',
- description: 'Defines limit of tickets by ip per day via web form.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_by_ip_per_day',
- tag: 'input',
- },
- ],
- },
- state: 240,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Limit tickets per day',
- name: 'form_ticket_create_per_day',
- area: 'Form::Base',
- description: 'Defines limit of tickets per day via web form.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'form_ticket_create_per_day',
- tag: 'input',
- },
- ],
- },
- state: 5000,
- preferences: {
- permission: ['admin.channel_formular'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Ticket Subject Size',
- name: 'ticket_subject_size',
- area: 'Email::Base',
- description: 'Max. length of the subject in an email reply.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_subject_size',
- tag: 'input',
- },
- ],
- },
- state: '110',
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Subject Reply',
- name: 'ticket_subject_re',
- area: 'Email::Base',
- description: 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_subject_re',
- tag: 'input',
- },
- ],
- },
- state: 'RE',
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Ticket Subject Forward',
- name: 'ticket_subject_fwd',
- area: 'Email::Base',
- description: 'The text at the beginning of the subject in an email forward, e. g. FWD.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_subject_fwd',
- tag: 'input',
- },
- ],
- },
- state: 'FWD',
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender Format',
- name: 'ticket_define_email_from',
- area: 'Email::Base',
- description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ticket_define_email_from',
- tag: 'select',
- options: {
- SystemAddressName: 'System Address Display Name',
- AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name',
- },
- },
- ],
- },
- state: 'AgentNameSystemAddressName',
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender Format Separator',
- name: 'ticket_define_email_from_separator',
- area: 'Email::Base',
- description: 'Defines the separator between the agent\'s real name and the given group email address.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'ticket_define_email_from_separator',
- tag: 'input',
- },
- ],
- },
- state: 'via',
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Maximum Email Size',
- name: 'postmaster_max_size',
- area: 'Email::Base',
- description: 'Maximum size in MB of emails.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_max_size',
- tag: 'select',
- options: {
- 1 => ' 1',
- 2 => ' 2',
- 3 => ' 3',
- 4 => ' 4',
- 5 => ' 5',
- 6 => ' 6',
- 7 => ' 7',
- 8 => ' 8',
- 9 => ' 9',
- 10 => ' 10',
- 15 => ' 15',
- 20 => ' 20',
- 25 => ' 25',
- 30 => ' 30',
- 35 => ' 35',
- 40 => ' 40',
- 45 => ' 45',
- 50 => ' 50',
- 60 => ' 60',
- 70 => ' 70',
- 80 => ' 80',
- 90 => ' 90',
- 100 => '100',
- 125 => '125',
- 150 => '150',
- },
- },
- ],
- },
- state: 10,
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Additional follow-up detection',
- name: 'postmaster_follow_up_search_in',
- area: 'Email::Base',
- description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_follow_up_search_in',
- tag: 'checkbox',
- options: {
- 'references' => 'References - Search for follow-up also in In-Reply-To or References headers.',
- 'body' => 'Body - Search for follow-up also in mail body.',
- 'attachment' => 'Attachment - Search for follow-up also in attachments.',
- },
- },
- ],
- },
- state: [],
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender based on Reply-To header',
- name: 'postmaster_sender_based_on_reply_to',
- area: 'Email::Base',
- description: 'Set/overwrite sender/from of email based on reply-to header. Useful to set correct customer if email is received from a third party system on behalf of a customer.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_sender_based_on_reply_to',
- tag: 'select',
- options: {
- '' => '-',
- 'as_sender_of_email' => 'Take reply-to header as sender/from of email.',
- 'as_sender_of_email_use_from_realname' => 'Take reply-to header as sender/from of email and use realname of origin from.',
- },
- },
- ],
- },
- state: [],
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Customer selection based on sender and receiver list',
- name: 'postmaster_sender_is_agent_search_for_customer',
- area: 'Email::Base',
- description: 'If the sender is an agent, set the first user in the recipient list as a customer.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_sender_is_agent_search_for_customer',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Send postmaster mail if mail too large',
- name: 'postmaster_send_reject_if_mail_too_large',
- area: 'Email::Base',
- description: 'Send postmaster reject mail to sender of mail if mail is too large.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'postmaster_send_reject_if_mail_too_large',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Notification Sender',
- name: 'notification_sender',
- area: 'Email::Base',
- description: 'Defines the sender of email notifications.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'notification_sender',
- tag: 'input',
- },
- ],
- },
- state: 'Notification Master <noreply@#{config.fqdn}>', # rubocop:disable Lint/InterpolationCheck
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Block Notifications',
- name: 'send_no_auto_response_reg_exp',
- area: 'Email::Base',
- description: 'If this regex matches, no notification will be sent by the sender.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'send_no_auto_response_reg_exp',
- tag: 'input',
- },
- ],
- },
- state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?',
- preferences: {
- online_service_disable: true,
- permission: ['admin.channel_email'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Bcc address for all outgoing emails',
- name: 'system_bcc',
- area: 'Email::Enhanced',
- description: 'To archive all outgoing emails from Zammad to external, you can store a bcc email address here.',
- options: {},
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'API Token Access',
- name: 'api_token_access',
- area: 'API::Base',
- description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'api_token_access',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.api'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'API Password Access',
- name: 'api_password_access',
- area: 'API::Base',
- description: 'Enable REST API access using the username/email address and password for the authentication user.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'api_password_access',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- permission: ['admin.api'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Monitoring Token',
- name: 'monitoring_token',
- area: 'HealthCheck::Base',
- description: 'Token for monitoring.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monitoring_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['MONITORING_TOKEN'] || SecureRandom.urlsafe_base64(40),
- preferences: {
- permission: ['admin.monitoring'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Enable Chat',
- name: 'chat',
- area: 'Chat::Base',
- description: 'Enable/disable online chat.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'chat',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- trigger: ['menu:render', 'chat:rerender'],
- permission: ['admin.channel_chat'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Agent idle timeout',
- name: 'chat_agent_idle_timeout',
- area: 'Chat::Extended',
- description: 'Idle timeout in seconds until agent is set offline automatically.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'chat_agent_idle_timeout',
- tag: 'input',
- },
- ],
- },
- state: '120',
- preferences: {
- permission: ['admin.channel_chat'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Defines searchable models.',
- name: 'models_searchable',
- area: 'Models::Base',
- description: 'Defines the searchable models.',
- options: {},
- state: Models.searchable.map(&:to_s),
- preferences: {
- authentication: true,
- },
- frontend: true,
- )
- Setting.create_if_not_exists(
- title: 'Default Screen',
- name: 'default_controller',
- area: 'Core',
- description: 'Defines the default screen.',
- options: {},
- state: '#dashboard',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Endpoint URL',
- name: 'es_url',
- area: 'SearchIndex::Elasticsearch',
- description: 'Defines endpoint of Elasticsearch.',
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Endpoint User',
- name: 'es_user',
- area: 'SearchIndex::Elasticsearch',
- description: 'Defines HTTP basic auth user of Elasticsearch.',
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Endpoint Password',
- name: 'es_password',
- area: 'SearchIndex::Elasticsearch',
- description: 'Defines HTTP basic auth password of Elasticsearch.',
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Endpoint Index',
- name: 'es_index',
- area: 'SearchIndex::Elasticsearch',
- description: 'Defines Elasticsearch index name.',
- state: 'zammad',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Attachment Extensions',
- name: 'es_attachment_ignore',
- area: 'SearchIndex::Elasticsearch',
- description: 'Defines attachment extensions which will be ignored by Elasticsearch.',
- state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ],
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Attachment Size',
- name: 'es_attachment_max_size_in_mb',
- area: 'SearchIndex::Elasticsearch',
- description: 'Define max. attachment size for Elasticsearch.',
- state: 10,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Pipeline Name',
- name: 'es_pipeline',
- area: 'SearchIndex::Elasticsearch',
- description: 'Define pipeline name for Elasticsearch.',
- state: '',
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Elasticsearch Multi Index',
- name: 'es_multi_index',
- area: 'SearchIndex::Elasticsearch',
- description: 'Define if Elasticsearch is using multiple indexes.',
- state: false,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Mode',
- name: 'import_mode',
- area: 'Import::Base',
- description: 'Puts Zammad into import mode (disables some triggers).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_mode',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Import Backend',
- name: 'import_backend',
- area: 'Import::Base::Internal',
- description: 'Set backend which is being used for import.',
- options: {},
- state: '',
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Ignore Escalation/SLA Information',
- name: 'import_ignore_sla',
- area: 'Import::Base',
- description: 'Ignore escalation/SLA information for import.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_ignore_sla',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Endpoint',
- name: 'import_otrs_endpoint',
- area: 'Import::OTRS',
- description: 'Defines OTRS endpoint to import users, tickets, states and articles.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_otrs_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'http://otrs_host/otrs',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Key',
- name: 'import_otrs_endpoint_key',
- area: 'Import::OTRS',
- description: 'Defines OTRS endpoint authentication key.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_otrs_endpoint_key',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import User for HTTP basic authentication',
- name: 'import_otrs_user',
- area: 'Import::OTRS',
- description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_otrs_user',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Password for http basic authentication',
- name: 'import_otrs_password',
- area: 'Import::OTRS',
- description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_otrs_password',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Endpoint',
- name: 'import_zendesk_endpoint',
- area: 'Import::Zendesk',
- description: 'Defines Zendesk endpoint to import users, ticket, states and articles.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_zendesk_endpoint',
- tag: 'input',
- },
- ],
- },
- state: 'https://yours.zendesk.com/api/v2',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Key for requesting the Zendesk API',
- name: 'import_zendesk_endpoint_key',
- area: 'Import::Zendesk',
- description: 'Defines Zendesk endpoint authentication key.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'import_zendesk_endpoint_key',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import User for requesting the Zendesk API',
- name: 'import_zendesk_endpoint_username',
- area: 'Import::Zendesk',
- description: 'Defines Zendesk endpoint authentication user.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'import_zendesk_endpoint_username',
- tag: 'input',
- },
- ],
- },
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Import Backends',
- name: 'import_backends',
- area: 'Import',
- description: 'A list of active import backends that get scheduled automatically.',
- options: {},
- state: ['Import::Ldap', 'Import::Exchange'],
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sequencer log level',
- name: 'sequencer_log_level',
- area: 'Core',
- description: 'Defines the log levels for various logging actions of the Sequencer.',
- options: {},
- state: {
- sequence: {
- start_finish: :debug,
- unit: :debug,
- result: :debug,
- },
- state: {
- optional: :debug,
- set: :debug,
- get: :debug,
- attribute_initialization: {
- start_finish: :debug,
- attributes: :debug,
- },
- parameter_initialization: {
- parameters: :debug,
- start_finish: :debug,
- unused: :debug,
- },
- expectations_initialization: :debug,
- cleanup: {
- start_finish: :debug,
- remove: :debug,
- }
- }
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Time Accounting',
- name: 'time_accounting',
- area: 'Web::Base',
- description: 'Enable time accounting.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'time_accounting',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: false,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Time Accounting Selector',
- name: 'time_accounting_selector',
- area: 'Web::Base',
- description: 'Enable time accounting for these tickets.',
- options: {
- form: [
- {},
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.time_accounting'],
- },
- state: {},
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'New Tags',
- name: 'tag_new',
- area: 'Web::Base',
- description: 'Allow users to create new tags.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'tag_new',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- authentication: true,
- permission: ['admin.tag'],
- },
- state: true,
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Default calendar tickets subscriptions',
- name: 'defaults_calendar_subscriptions_tickets',
- area: 'Defaults::CalendarSubscriptions',
- description: 'Defines the default calendar tickets subscription settings.',
- options: {},
- state: {
- escalation: {
- own: true,
- not_assigned: false,
- },
- new_open: {
- own: true,
- not_assigned: false,
- },
- pending: {
- own: true,
- not_assigned: false,
- }
- },
- preferences: {
- authentication: true,
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Defines translator identifier.',
- name: 'translator_key',
- area: 'i18n::translator_key',
- description: 'Defines the translator identifier for contributions.',
- options: {},
- state: '',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0005_postmaster_filter_trusted',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.',
- options: {},
- state: 'Channel::Filter::Trusted',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0006_postmaster_filter_auto_response_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.',
- options: {},
- state: 'Channel::Filter::AutoResponseCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0007_postmaster_filter_follow_up_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify follow-ups (based on admin settings).',
- options: {},
- state: 'Channel::Filter::FollowUpCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0008_postmaster_filter_follow_up_merged',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify follow-up ticket for merged tickets.',
- options: {},
- state: 'Channel::Filter::FollowUpMerged',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0011_postmaster_sender_based_on_reply_to',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to set the sender/from of emails based on reply-to header.',
- options: {},
- state: 'Channel::Filter::ReplyToBasedSender',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0012_postmaster_filter_sender_is_system_address',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.',
- options: {},
- state: 'Channel::Filter::SenderIsSystemAddress',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0014_postmaster_filter_own_notification_loop_detection',
- area: 'Postmaster::PreFilter',
- description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.',
- options: {},
- state: 'Channel::Filter::OwnNotificationLoopDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0015_postmaster_filter_identify_sender',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify sender user.',
- options: {},
- state: 'Channel::Filter::IdentifySender',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0016_postmaster_filter_smime',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to handle secure mailing.',
- options: {},
- state: 'Channel::Filter::SecureMailing',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0030_postmaster_filter_out_of_office_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.',
- options: {},
- state: 'Channel::Filter::OutOfOfficeCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0200_postmaster_filter_follow_up_possible_check',
- area: 'Postmaster::PreFilter',
- description: 'Define postmaster filter to check if follow-ups get created (based on admin settings).',
- options: {},
- state: 'Channel::Filter::FollowUpPossibleCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0900_postmaster_filter_bounce_follow_up_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.',
- options: {},
- state: 'Channel::Filter::BounceFollowUpCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0950_postmaster_filter_bounce_delivery_permanent_failed',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify postmaster bounced - disable sending notification on permanent deleivery failed.',
- options: {},
- state: 'Channel::Filter::BounceDeliveryPermanentFailed',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '0955_postmaster_filter_bounce_delivery_temporary_failed',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify postmaster bounced - reopen ticket on permanent temporary failed.',
- options: {},
- state: 'Channel::Filter::BounceDeliveryTemporaryFailed',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '1000_postmaster_filter_database_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter for filters managed via admin interface.',
- options: {},
- state: 'Channel::Filter::Database',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '5000_postmaster_filter_icinga',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.',
- options: {},
- state: 'Channel::Filter::Icinga',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '5100_postmaster_filter_nagios',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.',
- options: {},
- state: 'Channel::Filter::Nagios',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '5300_postmaster_filter_monit',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to manage Monit (https://mmonit.com/monit/) emails.',
- options: {},
- state: 'Channel::Filter::Monit',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '5400_postmaster_filter_service_now_check',
- area: 'Postmaster::PreFilter',
- description: 'Defines postmaster filter to identify service now mails for correct follow-ups.',
- options: {},
- state: 'Channel::Filter::ServiceNowCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines postmaster filter.',
- name: '5401_postmaster_filter_service_now_check',
- area: 'Postmaster::PostFilter',
- description: 'Defines postmaster filter to identify service now mails for correct follow-ups.',
- options: {},
- state: 'Channel::Filter::ServiceNowCheck',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Icinga integration',
- name: 'icinga_integration',
- area: 'Integration::Switch',
- description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'icinga_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender',
- name: 'icinga_sender',
- area: 'Integration::Icinga',
- description: 'Defines the sender email address of Icinga emails.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'icinga_sender',
- tag: 'input',
- placeholder: 'icinga@monitoring.example.com',
- },
- ],
- },
- state: 'icinga@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Auto close',
- name: 'icinga_auto_close',
- area: 'Integration::Icinga',
- description: 'Defines if tickets should be closed if service is recovered.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'icinga_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto close state',
- name: 'icinga_auto_close_state_id',
- area: 'Integration::Icinga',
- description: 'Defines the state of auto closed tickets.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'icinga_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Nagios integration',
- name: 'nagios_integration',
- area: 'Integration::Switch',
- description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'nagios_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender',
- name: 'nagios_sender',
- area: 'Integration::Nagios',
- description: 'Defines the sender email address of Nagios emails.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'nagios_sender',
- tag: 'input',
- placeholder: 'nagios@monitoring.example.com',
- },
- ],
- },
- state: 'nagios@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Auto close',
- name: 'nagios_auto_close',
- area: 'Integration::Nagios',
- description: 'Defines if tickets should be closed if service is recovered.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'nagios_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto close state',
- name: 'nagios_auto_close_state_id',
- area: 'Integration::Nagios',
- description: 'Defines the state of auto closed tickets.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'nagios_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Checkmk integration',
- name: 'check_mk_integration',
- area: 'Integration::Switch',
- description: 'Defines if Checkmk (https://checkmk.com/) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'check_mk_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Group',
- name: 'check_mk_group_id',
- area: 'Integration::CheckMK',
- description: 'Defines the group of created tickets.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'check_mk_group_id',
- tag: 'select',
- relation: 'Group',
- },
- ],
- },
- state: 1,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto close',
- name: 'check_mk_auto_close',
- area: 'Integration::CheckMK',
- description: 'Defines if tickets should be closed if service is recovered.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'checkmk_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto close state',
- name: 'check_mk_auto_close_state_id',
- area: 'Integration::CheckMK',
- description: 'Defines the state of auto closed tickets.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'check_mk_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Checkmk token',
- name: 'check_mk_token',
- area: 'Core',
- description: 'Defines the Checkmk token for allowing updates.',
- options: {},
- state: ENV['CHECK_MK_TOKEN'] || SecureRandom.hex(16),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Monit integration',
- name: 'monit_integration',
- area: 'Integration::Switch',
- description: 'Defines if Monit (https://mmonit.com/monit/) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'monit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Sender',
- name: 'monit_sender',
- area: 'Integration::Monit',
- description: 'Defines the sender email address of the service emails.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monit_sender',
- tag: 'input',
- placeholder: 'monit@monitoring.example.com',
- },
- ],
- },
- state: 'monit@monitoring.example.com',
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Auto close',
- name: 'monit_auto_close',
- area: 'Integration::Monit',
- description: 'Defines if tickets should be closed if service is recovered.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'monit_auto_close',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- translate: true,
- },
- ],
- },
- state: true,
- preferences: {
- prio: 3,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Auto close state',
- name: 'monit_auto_close_state_id',
- area: 'Integration::Monit',
- description: 'Defines the state of auto closed tickets.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'monit_auto_close_state_id',
- tag: 'select',
- relation: 'TicketState',
- translate: true,
- },
- ],
- },
- state: 4,
- preferences: {
- prio: 4,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'LDAP integration',
- name: 'ldap_integration',
- area: 'Integration::Switch',
- description: 'Defines if LDAP is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'ldap_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Exchange config',
- name: 'exchange_config',
- area: 'Integration::Exchange',
- description: 'Defines the Exchange config.',
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Exchange integration',
- name: 'exchange_integration',
- area: 'Integration::Switch',
- description: 'Defines if Exchange is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'exchange_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'LDAP config',
- name: 'ldap_config',
- area: 'Integration::LDAP',
- description: 'Defines the LDAP config.',
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'i-doit integration',
- name: 'idoit_integration',
- area: 'Integration::Switch',
- description: 'Defines if i-doit (http://www.i-doit) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'idoit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'i-doit config',
- name: 'idoit_config',
- area: 'Integration::Idoit',
- description: 'Defines the i-doit config.',
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Defines sync transaction backend.',
- name: '0100_trigger',
- area: 'Transaction::Backend::Sync',
- description: 'Defines the transaction backend to execute triggers.',
- options: {},
- state: 'Transaction::Trigger',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '0100_notification',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend to send agent notifications.',
- options: {},
- state: 'Transaction::Notification',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '1000_signature_detection',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend to detect customer signatures in emails.',
- options: {},
- state: 'Transaction::SignatureDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '6000_slack_webhook',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).',
- options: {},
- state: 'Transaction::Slack',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Slack integration',
- name: 'slack_integration',
- area: 'Integration::Switch',
- description: 'Defines if Slack (http://www.slack.org) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'slack_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Slack config',
- name: 'slack_config',
- area: 'Integration::Slack',
- description: 'Defines the slack config.',
- options: {},
- state: {
- items: []
- },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'sipgate.io integration',
- name: 'sipgate_integration',
- area: 'Integration::Switch',
- description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'sipgate_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'sipgate.io config',
- name: 'sipgate_config',
- area: 'Integration::Sipgate',
- description: 'Defines the sipgate.io config.',
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'sipgate.io alternative fqdn',
- name: 'sipgate_alternative_fqdn',
- area: 'Integration::Sipgate::Expert',
- description: 'Alternative FQDN for callbacks if you operate Zammad in internal network.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'sipgate_alternative_fqdn',
- tag: 'input',
- },
- ],
- },
- state: '',
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'cti integration',
- name: 'cti_integration',
- area: 'Integration::Switch',
- description: 'Defines if generic CTI is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'cti_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'cti config',
- name: 'cti_config',
- area: 'Integration::Cti',
- description: 'Defines the cti config.',
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'CTI Token',
- name: 'cti_token',
- area: 'Integration::Cti',
- description: 'Token for cti.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'cti_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['CTI_TOKEN'] || SecureRandom.urlsafe_base64(20),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'cti customer last activity',
- name: 'cti_customer_last_activity',
- area: 'Integration::Cti',
- description: 'Defines the range in seconds of customer activity to trigger the user profile dialog on call.',
- options: {},
- state: 30.days,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'Placetel integration',
- name: 'placetel_integration',
- area: 'Integration::Switch',
- description: 'Defines if Placetel (http://www.placetel.de) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'placetel_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render', 'cti:reload'],
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Placetel config',
- name: 'placetel_config',
- area: 'Integration::Placetel',
- description: 'Defines the Placetel config.',
- options: {},
- state: { 'outbound' => { 'routing_table' => [], 'default_caller_id' => '' }, 'inbound' => { 'block_caller_ids' => [] } },
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- cache: ['placetelGetVoipUsers'],
- },
- frontend: false,
- )
- Setting.create_if_not_exists(
- title: 'PLACETEL Token',
- name: 'placetel_token',
- area: 'Integration::Placetel',
- description: 'Token for Placetel.',
- options: {
- form: [
- {
- display: '',
- null: false,
- name: 'placetel_token',
- tag: 'input',
- },
- ],
- },
- state: ENV['PLACETEL_TOKEN'] || SecureRandom.urlsafe_base64(20),
- preferences: {
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Clearbit integration',
- name: 'clearbit_integration',
- area: 'Integration::Switch',
- description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'clearbit_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- permission: ['admin.integration'],
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Clearbit config',
- name: 'clearbit_config',
- area: 'Integration::Clearbit',
- description: 'Defines the Clearbit config.',
- options: {},
- state: {},
- frontend: false,
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '9000_clearbit_enrichment',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).',
- options: {},
- state: 'Transaction::ClearbitEnrichment',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '9100_cti_caller_id_detection',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.',
- options: {},
- state: 'Transaction::CtiCallerIdDetection',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines transaction backend.',
- name: '9200_karma',
- area: 'Transaction::Backend::Async',
- description: 'Defines the transaction backend which creates the karma score.',
- options: {},
- state: 'Transaction::Karma',
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Defines karma levels.',
- name: 'karma_levels',
- area: 'Core::Karma',
- description: 'Defines the karma levels.',
- options: {},
- state: [
- {
- name: 'Beginner',
- start: 0,
- end: 499,
- },
- {
- name: 'Newbie',
- start: 500,
- end: 1999,
- },
- {
- name: 'Intermediate',
- start: 2000,
- end: 4999,
- },
- {
- name: 'Professional',
- start: 5000,
- end: 6999,
- },
- {
- name: 'Expert',
- start: 7000,
- end: 8999,
- },
- {
- name: 'Master',
- start: 9000,
- end: 18_999,
- },
- {
- name: 'Evangelist',
- start: 19_000,
- end: 49_999,
- },
- {
- name: 'Hero',
- start: 50_000,
- end: nil,
- },
- ],
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Set limit of agents',
- name: 'system_agent_limit',
- area: 'Core::Online',
- description: 'Defines the limit of the agents.',
- options: {},
- state: false,
- preferences: { online_service_disable: true },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'HTML Email CSS Font',
- name: 'html_email_css_font',
- area: 'Core',
- description: 'Defines the CSS font information for HTML Emails.',
- options: {},
- state: "font-family:'Helvetica Neue', Helvetica, Arial, Geneva, sans-serif; font-size: 12px;",
- preferences: {
- permission: ['admin'],
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketWaitingTime'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketWaitingTime',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketWaitingTime',
- preferences: {
- permission: ['ticket.agent'],
- prio: 1,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketEscalation'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketEscalation',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketEscalation',
- preferences: {
- permission: ['ticket.agent'],
- prio: 2,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketChannelDistribution'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketChannelDistribution',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketChannelDistribution',
- preferences: {
- permission: ['ticket.agent'],
- prio: 3,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketLoadMeasure'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketLoadMeasure',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketLoadMeasure',
- preferences: {
- permission: ['ticket.agent'],
- prio: 4,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketInProcess'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketInProcess',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketInProcess',
- preferences: {
- permission: ['ticket.agent'],
- prio: 5,
- },
- frontend: false
- )
- # add the dashboard stats backend for 'Stats::TicketReopen'
- Setting.create_if_not_exists(
- title: 'Stats Backend',
- name: 'Stats::TicketReopen',
- area: 'Dashboard::Stats',
- description: 'Defines a dashboard stats backend that get scheduled automatically.',
- options: {},
- state: 'Stats::TicketReopen',
- preferences: {
- permission: ['ticket.agent'],
- prio: 6,
- },
- frontend: false
- )
- Setting.create_if_not_exists(
- title: 'Kb multi-lingual support',
- name: 'kb_multi_lingual_support',
- area: 'Kb::Core',
- description: 'Support of multi-lingual Knowledge Base.',
- options: {},
- state: true,
- preferences: { online_service_disable: true },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Kb active',
- name: 'kb_active',
- area: 'Kb::Core',
- description: 'Defines if KB navbar button is enabled',
- state: true,
- preferences: {
- prio: 1,
- trigger: ['menu:render'],
- authentication: true,
- permission: ['admin.knowledge_base'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Kb active publicly',
- name: 'kb_active_publicly',
- area: 'Kb::Core',
- description: 'Defines if KB navbar button is enabled for users without KB permission',
- state: false,
- preferences: {
- prio: 1,
- trigger: ['menu:render'],
- authentication: true,
- permission: [],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'Define timeframe where a own created note can get deleted.',
- name: 'ui_ticket_zoom_article_delete_timeframe',
- area: 'UI::TicketZoomArticle',
- description: "Set timeframe in seconds. If it's set to 0 you can delete notes without time limits",
- options: {},
- state: 600,
- preferences: {
- permission: ['admin.ui']
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'S/MIME integration',
- name: 'smime_integration',
- area: 'Integration::Switch',
- description: 'Defines if S/MIME encryption is enabled or not.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'smime_integration',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- state: false,
- preferences: {
- prio: 1,
- authentication: true,
- permission: ['admin.integration'],
- },
- frontend: true
- )
- Setting.create_if_not_exists(
- title: 'S/MIME config',
- name: 'smime_config',
- area: 'Integration::SMIME',
- description: 'Defines the S/MIME config.',
- options: {},
- state: {},
- preferences: {
- prio: 2,
- permission: ['admin.integration'],
- },
- frontend: true,
- )
- Setting.create_if_not_exists(
- title: 'Authentication via %s',
- name: 'auth_sso',
- area: 'Security::ThirdPartyAuthentication',
- description: 'Enables button for user authentication via %s. The button will redirect to /auth/sso on user interaction.',
- options: {
- form: [
- {
- display: '',
- null: true,
- name: 'auth_sso',
- tag: 'boolean',
- options: {
- true => 'yes',
- false => 'no',
- },
- },
- ],
- },
- preferences: {
- controller: 'SettingsAreaSwitch',
- sub: {},
- title_i18n: ['SSO'],
- description_i18n: ['SSO', 'Button for Single Sign On.'],
- permission: ['admin.security'],
- },
- state: false,
- frontend: true
- )
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