require 'test_helper' class TicketTriggerTest < ActiveSupport::TestCase setup do Setting.set('ticket_trigger_recursive', true) end test '1 basic' do trigger1 = Trigger.create_or_update( name: 'aaa loop check', condition: { 'article.subject' => { 'operator' => 'contains', 'value' => 'Thanks for your inquiry', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'should_not_loop', }, 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - loop check - only once (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger2 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, 'ticket.tags' => { 'operator' => 'add', 'value' => 'aa, kk', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger3 = Trigger.create_or_update( name: 'auto tag 1', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, 'ticket.tags' => { 'operator' => 'remove', 'value' => 'kk', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger4 = Trigger.create_or_update( name: 'auto tag 2', condition: { 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'abc', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger5 = Trigger.create_or_update( name: 'not matching', condition: { 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'closed').id.to_s, } }, perform: { 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger6 = Trigger.create_or_update( name: 'zzz last', condition: { 'article.subject' => { 'operator' => 'contains', 'value' => 'some subject 1234', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'article_create_trigger', }, 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa kk should_not_loop abc], ticket1.tag_list) article1 = ticket1.articles.second assert_match('Zammad ', article1.from) assert_match('nicole.braun@zammad.org', article1.to) assert_match('Thanks for your inquiry (some title äöüß)!', article1.subject) assert_match('Braun
some <b>title</b>', article1.body) assert_match('> some message <b>note</b>
> new line', article1.body) assert_equal('text/html', article1.content_type) article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('nicole.braun@zammad.org', article1.to) assert_match('Thanks for your inquiry - loop check - only once (some title äöüß)!', article1.subject) assert_match('some lala', article1.body) assert_equal('text/html', article1.content_type) ticket1.priority = Ticket::Priority.lookup(name: '2 normal') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa kk should_not_loop abc], ticket1.tag_list) ticket1.state = Ticket::State.lookup(name: 'open') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('open', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa kk should_not_loop abc], ticket1.tag_list) ticket1.state = Ticket::State.lookup(name: 'new') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa should_not_loop abc], ticket1.tag_list) ticket2 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), state: Ticket::State.lookup(name: 'open'), priority: Ticket::Priority.lookup(name: '2 normal'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('open', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) Observer::Transaction.commit ticket2.reload assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('open', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) ticket3 = Ticket.create!( title: "some title\n äöüß3", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert(ticket3, 'ticket3 created') Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify') assert_equal(1, ticket3.articles.count, 'ticket3.articles verify') assert_equal([], ticket3.tag_list) Observer::Transaction.commit ticket3.reload assert_equal('some title äöüß3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify') assert_equal(4, ticket3.articles.count, 'ticket3.articles verify') assert_equal(%w[aa kk should_not_loop abc article_create_trigger], ticket3.tag_list) article3 = ticket3.articles[1] assert_match('Zammad ', article3.from) assert_match('nicole.braun@zammad.org', article3.to) assert_match('Thanks for your inquiry (some title äöüß3)!', article3.subject) assert_match('Braun
some <b>title</b>', article3.body) assert_match('> some message note
> new line', article3.body) assert_no_match('> some message <b>note</b>
> new line', article3.body) assert_equal('text/html', article3.content_type) article3 = ticket3.articles[2] assert_match('Zammad ', article3.from) assert_match('nicole.braun@zammad.org', article3.to) assert_match('Thanks for your inquiry - loop check - only once (some title', article3.subject) assert_match('some lala', article3.body) assert_equal('text/html', article3.content_type) article4 = ticket3.articles[3] assert_match('Zammad ', article4.from) assert_match('nicole.braun@zammad.org', article4.to) assert_match('Thanks for your inquiry - 1234 check (some title äöüß3)!', article4.subject) assert_equal('text/html', article4.content_type) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject - not 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket3.reload assert_equal('some title äöüß3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify') assert_equal(5, ticket3.articles.count, 'ticket3.articles verify') assert_equal(%w[aa should_not_loop abc article_create_trigger], ticket3.tag_list) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject NOT 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket3.reload assert_equal('some title äöüß3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify') assert_equal(6, ticket3.articles.count, 'ticket3.articles verify') assert_equal(%w[aa should_not_loop abc article_create_trigger], ticket3.tag_list) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket3.reload assert_equal('some title äöüß3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify') assert_equal(9, ticket3.articles.count, 'ticket3.articles verify') assert_equal(%w[aa should_not_loop abc article_create_trigger], ticket3.tag_list) end test '2 actions - create' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'dasdasdasd', 'recipient' => 'ticket_customer', 'subject' => 'asdasdas', }, 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('nicole.braun@zammad.org', article1.to) assert_match('asdasdas', article1.subject) assert_match('dasdasdasd', article1.body) assert_equal('text/html', article1.content_type) ticket1.priority = Ticket::Priority.lookup(name: '2 normal') ticket1.save! Observer::Transaction.commit assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') ticket1.state = Ticket::State.lookup(name: 'open') ticket1.save! Observer::Transaction.commit assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('open', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') ticket1.state = Ticket::State.lookup(name: 'new') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') end test '2 actions - update' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'dasdasdasd', 'recipient' => 'ticket_customer', 'subject' => 'asdasdas', }, 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') ticket1.priority = Ticket::Priority.lookup(name: '2 normal') ticket1.save! Observer::Transaction.commit assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') ticket1.state = Ticket::State.lookup(name: 'open') ticket1.save! Observer::Transaction.commit assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('open', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') ticket1.state = Ticket::State.lookup(name: 'new') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') end test '3 auto replys' do roles = Role.where(name: 'Customer') customer1 = User.create_or_update( login: 'postmaster@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'postmaster@example.com', password: 'customerpw', active: true, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) customer2 = User.create_or_update( login: 'ticket-auto-reply-customer2@example.com', firstname: 'Trigger', lastname: 'Customer2', email: 'ticket-auto-reply-customer2@example.com', password: 'customerpw', active: true, organization_id: nil, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) trigger1 = Trigger.create_or_update( name: 'auto reply - new ticket', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is not', 'value' => Ticket::State.lookup(name: 'closed').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'email').id, Ticket::Article::Type.lookup(name: 'phone').id, Ticket::Article::Type.lookup(name: 'web').id, ], }, }, perform: { 'notification.email' => { 'body' => '

Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger2 = Trigger.create_or_update( name: 'auto reply (on follow up of tickets)', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'email').id, Ticket::Article::Type.lookup(name: 'phone').id, Ticket::Article::Type.lookup(name: 'web').id, ], }, }, perform: { 'notification.email' => { 'body' => '

Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your follow up (#{ticket.title})', }, }, active: true, created_by_id: 1, updated_by_id: 1, ) trigger3 = Trigger.create_or_update( name: 'not matching', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'closed').id.to_s, } }, perform: { 'notification.email' => { 'body' => '2some text
#{ticket.customer.lastname}
#{ticket.title}', 'recipient' => 'ticket_customer', 'subject' => '2Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content) assert_equal('aaäöüßad asd', ticket_p.title) assert_equal('Users', ticket_p.group.name) assert_equal('new', ticket_p.state.name) assert_equal(2, ticket_p.articles.count) article_p = ticket_p.articles.last assert_match('Thanks for your inquiry (aaäöüßad asd)', article_p.subject) assert_match('Zammad ', article_p.from) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) ticket_p.priority = Ticket::Priority.lookup(name: '2 normal') ticket_p.save! Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify') article_p = Ticket::Article.create!( ticket_id: ticket_p.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(3, ticket_p.articles.count, 'ticket_p.articles verify') article_p = Ticket::Article.create!( ticket_id: ticket_p.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(4, ticket_p.articles.count, 'ticket_p.articles verify') article_p = Ticket::Article.create!( ticket_id: ticket_p.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(6, ticket_p.articles.count, 'ticket_p.articles verify') article_p = ticket_p.articles.last assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject) assert_match('Zammad ', article_p.from) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) ticket_p.state = Ticket::State.lookup(name: 'open') ticket_p.save! article_p = Ticket::Article.create!( ticket_id: ticket_p.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('open', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(8, ticket_p.articles.count, 'ticket_p.articles verify') article_p = ticket_p.articles.last assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject) assert_match('Zammad ', article_p.from) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p1, article_p1, user_p1, mail = Channel::EmailParser.new.process({}, content) assert_not_equal(ticket_p.id, ticket_p1.id) assert_equal('new', ticket_p1.state.name) assert_equal(2, ticket_p1.articles.count) # process mail with Precedence header (no auto response) content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail2.box')) ticket_p2, article_p2, user_p2, mail = Channel::EmailParser.new.process({}, content) assert_not_equal(ticket_p.id, ticket_p1.id) assert_not_equal(ticket_p.id, ticket_p2.id) assert_not_equal(ticket_p1.id, ticket_p2.id) assert_equal('new', ticket_p2.state.name) assert_equal(1, ticket_p2.articles.count) # process mail with abuse@ (no auto response) content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail3.box')) ticket_p3, article_p3, user_p3, mail = Channel::EmailParser.new.process({}, content) assert_not_equal(ticket_p.id, ticket_p1.id) assert_not_equal(ticket_p.id, ticket_p2.id) assert_not_equal(ticket_p.id, ticket_p3.id) assert_not_equal(ticket_p1.id, ticket_p2.id) assert_not_equal(ticket_p1.id, ticket_p3.id) assert_not_equal(ticket_p2.id, ticket_p1.id) assert_not_equal(ticket_p2.id, ticket_p3.id) assert_equal('new', ticket_p3.state.name) assert_equal(1, ticket_p3.articles.count) end test '4 has changed' do roles = Role.where(name: 'Customer') customer1 = User.create_or_update( login: 'postmaster@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'postmaster@example.com', password: 'customerpw', active: true, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) customer2 = User.create_or_update( login: 'ticket-has-changed-customer2@example.com', firstname: 'Trigger', lastname: 'Customer2', email: 'ticket-has-changed-customer2@example.com', password: 'customerpw', active: true, organization_id: nil, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent1 = User.create_or_update( login: 'agent-has-changed@example.com', firstname: 'Has Changed', lastname: 'Agent1', email: 'agent-has-changed@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) trigger1 = Trigger.create_or_update( name: 'owner update - to customer', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', } }, perform: { 'notification.email' => { 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Owner has changed (#{ticket.title})', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content) assert_equal('aaäöüßad asd', ticket_p.title) assert_equal('Users', ticket_p.group.name) assert_equal('new', ticket_p.state.name) assert_equal(1, ticket_p.articles.count) article_p = ticket_p.articles.last Observer::Transaction.commit ticket_p.owner = agent1 ticket_p.save! Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify') #p ticket_p.articles.last.inspect article_p = ticket_p.articles.last assert_match('Owner has changed', article_p.subject) assert_match('Zammad ', article_p.from) assert_match('martin@example.com', article_p.to) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) trigger1 = Trigger.create_or_update( name: 'owner update - to customer', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, 'ticket.priority_id' => { 'operator' => 'is', 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, }, perform: { 'notification.email' => { 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Owner has changed (#{ticket.title})', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content) assert_equal('aaäöüßad asd', ticket_p.title) assert_equal('Users', ticket_p.group.name) assert_equal('new', ticket_p.state.name) assert_equal(1, ticket_p.articles.count) article_p = ticket_p.articles.last Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.priority = Ticket::Priority.lookup(name: '1 low') ticket_p.save! Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.priority = Ticket::Priority.lookup(name: '3 high') ticket_p.save! Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.owner = agent1 ticket_p.save! Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify') #p ticket_p.articles.last.inspect article_p = ticket_p.articles.last assert_match('Owner has changed', article_p.subject) assert_match('Zammad ', article_p.from) assert_match('martin@example.com', article_p.to) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) # should trigger trigger1 = Trigger.create_or_update( name: 'owner update - to customer', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, 'ticket.priority_id' => { 'operator' => 'is', 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, 'ticket.action' => { 'operator' => 'is not', 'value' => 'create', }, }, perform: { 'notification.email' => { 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Owner has changed (#{ticket.title})', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content) assert_equal('aaäöüßad asd', ticket_p.title) assert_equal('Users', ticket_p.group.name) assert_equal('new', ticket_p.state.name) assert_equal(1, ticket_p.articles.count) article_p = ticket_p.articles.last Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.priority = Ticket::Priority.lookup(name: '1 low') ticket_p.save! Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.priority = Ticket::Priority.lookup(name: '3 high') ticket_p.save! Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.owner = agent1 ticket_p.save! Observer::Transaction.commit assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify') assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify') assert_equal('new', ticket_p.state.name, 'ticket_p.state verify') assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify') assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify') #p ticket_p.articles.last.inspect article_p = ticket_p.articles.last assert_match('Owner has changed', article_p.subject) assert_match('Zammad ', article_p.from) assert_match('martin@example.com', article_p.to) assert_no_match('config\.', article_p.body) assert_match('http://zammad.example.com', article_p.body) assert_no_match('ticket.', article_p.body) assert_match(ticket_p.number, article_p.body) assert_equal('text/html', article_p.content_type) # should not trigger trigger1 = Trigger.create_or_update( name: 'owner update - to customer', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, }, perform: { 'notification.email' => { 'body' => '

The owner of ticket (Ticket##{ticket.number}) has changed.


To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}


Zammad, your customer support system

', 'recipient' => 'ticket_customer', 'subject' => 'Owner has changed (#{ticket.title})', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # process mail without Precedence header content = File.read(Rails.root.join('test', 'data', 'ticket_trigger', 'mail1.box')) ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content) assert_equal(1, ticket_p.articles.count) Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) ticket_p.owner = agent1 ticket_p.save! Observer::Transaction.commit assert_equal(1, ticket_p.articles.count) end test '5 notify owner' do trigger1 = Trigger.create_or_update( name: 'aaa notify mail', condition: { 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.all.pluck(:id), }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_owner', 'subject' => 'CC NOTE (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', owner: agent, group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit assert_equal(1, ticket1.articles.count) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal(3, ticket1.articles.count) trigger1 = Trigger.create_or_update( name: 'aaa notify mail 2', condition: { 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.all.pluck(:id), }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_owner', 'subject' => 'CC NOTE (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal(6, ticket1.articles.count) end test '6 owner auto assignment' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.owner_id' => { 'operator' => 'is', 'pre_condition' => 'not_set', 'value' => '', 'value_completion' => '', }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'ticket.owner_id' => { 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', #owner: agent, group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.owner_id = 1 ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '6.1 owner auto assignment based on organization' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.organization_id' => { 'operator' => 'is not', 'pre_condition' => 'not_set', 'value' => '', 'value_completion' => '', }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'ticket.owner_id' => { 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) roles = Role.where(name: 'Agent') groups = Group.where(name: 'Users') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') customer = User.create_or_update( login: 'customer@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer@example.com', password: 'customerpw', vip: true, active: true, roles: roles, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', group: Group.lookup(name: 'Users'), customer: customer, updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) ticket1.update!(customer: User.lookup(email: 'nicole.braun@zammad.org') ) UserInfo.current_user_id = agent.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '6.2 owner auto assignment based on organization' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.organization_id' => { 'operator' => 'is', 'pre_condition' => 'not_set', 'value' => '', 'value_completion' => '', }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'ticket.owner_id' => { 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') customer = User.create_or_update( login: 'customer@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer@example.com', password: 'customerpw', vip: true, active: true, roles: roles, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) ticket1.update!(customer: customer ) UserInfo.current_user_id = agent.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '7 owner auto assignment' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.owner_id' => { 'operator' => 'is', 'pre_condition' => 'not_set', 'value' => '', 'value_completion' => '', }, 'article.type_id' => { 'operator' => 'is', 'value' => Ticket::Article::Type.find_by(name: 'note'), }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.find_by(name: 'Agent'), }, }, perform: { 'ticket.owner_id' => { 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent1 = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) agent2 = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent2', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', #owner: agent, group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id ticket1.owner_id = 1 ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent2.id ticket1.owner_id = agent2.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent2.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(4, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '8 owner auto assignment' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.owner_id' => { 'operator' => 'is', 'pre_condition' => 'not_set', 'value' => '', 'value_completion' => '', }, 'ticket.priority_id' => { 'operator' => 'has changed', 'pre_condition' => '', 'value' => '2', 'value_completion' => '', }, 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, }, perform: { 'ticket.owner_id' => { 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', #owner: agent, group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'update', message_id: 'some@id', content_type: 'text/html', body: 'update', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), ) Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.priority = Ticket::Priority.find_by(name: '1 low') ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.owner_id = 1 ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.owner_id = agent.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '9 vip priority set' do trigger1 = Trigger.create_or_update( name: 'aaa vip priority', condition: { 'customer.vip' => { 'operator' => 'is', 'value' => true, }, }, perform: { 'ticket.priority_id' => { 'value' => Ticket::Priority.find_by(name: '3 high').id, }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') customer = User.create_or_update( login: 'customer@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer@example.com', password: 'customerpw', vip: true, active: true, roles: roles, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', owner: agent, customer: customer, group: Group.lookup(name: 'Users'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) customer.vip = false customer.save! ticket2 = Ticket.create!( title: 'test 123', owner: agent, customer: customer, group: Group.lookup(name: 'Users'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) assert_equal('test 123', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal(agent.id, ticket2.owner_id, 'ticket2.owner_id verify') assert_equal(customer.id, ticket2.customer_id, 'ticket2.customer_id verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) Observer::Transaction.commit ticket2.reload assert_equal('test 123', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal(agent.id, ticket2.owner_id, 'ticket2.owner_id verify') assert_equal(customer.id, ticket2.customer_id, 'ticket2.customer_id verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) end test '10 owner auto assignment notify to customer' do trigger1 = Trigger.create_or_update( name: 'aaa auto assignment', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => '', 'value' => '2', 'value_completion' => '', }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'NEW OWNER (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent1 = User.create_or_update( login: 'agent1@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent1@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) agent2 = User.create_or_update( login: 'agent2@example.com', firstname: 'Trigger', lastname: 'Agent2', email: 'agent2@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id ticket1.owner_id = agent1.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id ticket1.owner_id = agent1.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent1.id ticket1.owner_id = agent2.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent2.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '11 notify to customer on public note' do trigger1 = Trigger.create_or_update( name: 'aaa notify to customer on public note', condition: { 'article.internal' => { 'operator' => 'is', 'value' => 'false', }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.lookup(name: 'Agent').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'note').id, ], }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'UPDATE (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') customer = User.create_or_update( login: 'customer@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer@example.com', password: 'customerpw', vip: true, active: true, roles: roles, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', owner: agent, customer: customer, group: Group.lookup(name: 'Users'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: true, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(5, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) ticket1.priority = Ticket::Priority.find_by(name: '3 high') ticket1.save! article = Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: true, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(6, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) article.internal = false article.save! Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(6, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: true, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(7, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '12 notify on owner change' do trigger1 = Trigger.create_or_update( name: 'aaa notify to customer on public note', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', 'pre_condition' => 'current_user.id', 'value' => '', 'value_completion' => '', } }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'UPDATE (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) Trigger.create_or_update( name: 'auto reply (on new tickets)', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is not', 'value' => Ticket::State.lookup(name: 'closed').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'email').id, Ticket::Article::Type.lookup(name: 'phone').id, Ticket::Article::Type.lookup(name: 'web').id, ], }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, }, }, perform: { 'notification.email' => { 'body' => '
Your request (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.

To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}

Your #{config.product_name} Team

Zammad, your customer support system
', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})', }, }, active: true, created_by_id: 1, updated_by_id: 1, ) Trigger.create_or_update( name: 'auto reply (on follow up of tickets)', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'update', }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'email').id, Ticket::Article::Type.lookup(name: 'phone').id, Ticket::Article::Type.lookup(name: 'web').id, ], }, }, perform: { 'notification.email' => { 'body' => '
Your follow up for (#{config.ticket_hook}#{ticket.number}) has been received and will be reviewed by our support staff.

To provide additional information, please reply to this email or click on the following link: #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}

Your #{config.product_name} Team

Zammad, your customer support system
', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your follow up (#{ticket.title})', }, }, active: true, created_by_id: 1, updated_by_id: 1, ) groups = Group.where(name: 'Users') roles = Role.where(name: 'Agent') agent = User.create_or_update( login: 'agent@example.com', firstname: 'Trigger', lastname: 'Agent1', email: 'agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) roles = Role.where(name: 'Customer') customer = User.create_or_update( login: 'customer@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer@example.com', password: 'customerpw', vip: true, active: true, roles: roles, updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 123', #owner: agent, customer: customer, group: Group.lookup(name: 'Users'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'web'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.owner_id = agent.id ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'web'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(5, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) UserInfo.current_user_id = agent.id ticket1.owner_id = 1 ticket1.save! Observer::Transaction.commit UserInfo.current_user_id = nil ticket1.reload assert_equal('test 123', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify') assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(6, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) end test '1 empty condition should not create errors' do assert_raises(Exception) do trigger_empty = Trigger.create_or_update( name: 'aaa loop check', condition: { 'ticket.number' => { 'operator' => 'contains', 'value' => '', }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) end end test 'article_last_sender trigger -> reply_to' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient+from@example.com', reply_to: 'some_recipient+reply_to@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') auto_response = ticket1.articles.last assert_match('Zammad ', auto_response.from) assert_match('some_recipient+reply_to@example.com', auto_response.to) end test 'article_last_sender trigger -> from' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender+from@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') auto_response = ticket1.articles.last assert_match('Zammad ', auto_response.from) assert_match('some_sender+from@example.com', auto_response.to) end test 'article_last_sender trigger -> origin_by_id' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) roles = Role.where(name: 'Customer') customer1 = User.create_or_update( login: 'customer+origin_by_id@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer+origin_by_id@example.com', password: 'customerpw', active: true, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), origin_by_id: customer1.id, updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') auto_response = ticket1.articles.last assert_match('Zammad ', auto_response.from) assert_match('customer+origin_by_id@example.com', auto_response.to) end test 'article_last_sender trigger -> created_by_id' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) roles = Role.where(name: 'Customer') customer1 = User.create_or_update( login: 'customer+created_by_id@example.com', firstname: 'Trigger', lastname: 'Customer1', email: 'customer+created_by_id@example.com', password: 'customerpw', active: true, roles: roles, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: customer1.id, created_by_id: customer1.id, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') auto_response = ticket1.articles.last assert_match('Zammad ', auto_response.from) assert_match('customer+created_by_id@example.com', auto_response.to) end test 'multiple recipients owner_id, article_last_sender(reply_to) trigger' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => %w[ticket_owner article_last_sender], 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) admin = User.create_or_update( login: 'admin+owner_recipient@example.com', firstname: 'Role', lastname: "Admin#{name}", email: 'admin+owner_recipient@example.com', password: 'adminpw', active: true, roles: Role.where(name: %w[Admin Agent]), groups: Group.where(name: 'Users'), updated_by_id: 1, created_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), owner_id: admin.id, updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient+from@example.com', reply_to: 'some_recipient+reply_to@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') auto_response = ticket1.articles.last assert_match('Zammad ', auto_response.from) assert_match('some_recipient+reply_to@example.com', auto_response.to) assert_match('admin+owner_recipient@example.com', auto_response.to) end test 'article_last_sender trigger -> invalid reply_to' do trigger = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient+from@example.com', reply_to: 'Blub blub blub some_recipient+reply_to@example', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal('new', ticket1.state.name, 'ticket1.state new') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') end test '2 loop check' do trigger1 = Trigger.create_or_update( name: 'aaa loop check', condition: { 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.all.pluck(:id), }, 'article.sender_id' => { 'operator' => 'is', 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id, }, 'article.type_id' => { 'operator' => 'is', 'value' => [ Ticket::Article::Type.lookup(name: 'email').id, Ticket::Article::Type.lookup(name: 'phone').id, Ticket::Article::Type.lookup(name: 'web').id, ], }, }, perform: { 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: 'loop try 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal(1, ticket1.articles.count) Observer::Transaction.commit ticket1.reload assert_equal(2, ticket1.articles.count) ticket1.priority = Ticket::Priority.lookup(name: '2 normal') ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal(2, ticket1.articles.count) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(4, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[2].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[3].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(6, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[4].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[5].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(8, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[6].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[7].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(10, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[8].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[9].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(12, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[10].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[11].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(14, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[12].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[13].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(16, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[14].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[15].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(18, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[16].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[17].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(20, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[18].from) assert_equal('nicole.braun@zammad.org', ticket1.articles[19].to) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(21, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[20].from) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_loop_sender@example.com', to: 'some_loop_recipient@example.com', subject: 'some subject 1234', message_id: 'some@id', content_type: 'text/html', body: 'some message note
new line', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) Observer::Transaction.commit ticket1.reload assert_equal(22, ticket1.articles.count) assert_equal('some_loop_sender@example.com', ticket1.articles[21].from) end test '3 invalid condition' do trigger1 = Trigger.create_or_update( name: 'aaa loop check', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'xxx', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger1.update_column(:condition, { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.first_response_at' => { 'operator' => 'before (absolute)', 'value' => 'invalid invalid 4', }, }) assert_equal('invalid invalid 4', trigger1.condition['ticket.first_response_at']['value']) trigger2 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, } }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, 'ticket.priority_id' => { 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s, }, 'ticket.tags' => { 'operator' => 'add', 'value' => 'aa, kk', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa kk], ticket1.tag_list) article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('nicole.braun@zammad.org', article1.to) assert_match('Thanks for your inquiry (some title äöüß)!', article1.subject) assert_match('Braun
some <b>title</b>', article1.body) assert_match('> some message <b>note</b>
> new line', article1.body) assert_equal('text/html', article1.content_type) end test '4 tag based auto response' do trigger1 = Trigger.create_or_update( name: '100 add tag if sender 1', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'article.from' => { 'operator' => 'contains', 'value' => 'sender1', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'sender1', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger2 = Trigger.create_or_update( name: '200 add tag if sender 2', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'article.from' => { 'operator' => 'contains', 'value' => 'sender2', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'sender2', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) trigger3 = Trigger.create_or_update( name: '300 auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, 'ticket.tags' => { #'operator' => 'contains one not', 'operator' => 'contains all not', 'value' => 'sender1, sender2', }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'sender1@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[sender1], ticket1.tag_list) ticket2 = Ticket.create!( title: 'test 2', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'sender2@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket2.reload assert_equal('test 2', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) Observer::Transaction.commit ticket2.reload assert_equal('test 2', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal(%w[sender2], ticket2.tag_list) ticket3 = Ticket.create!( title: 'test 3', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert(ticket3, 'ticket3 created') Ticket::Article.create!( ticket_id: ticket3.id, from: 'sender0@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket3.reload assert_equal('test 3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify') assert_equal(1, ticket3.articles.count, 'ticket3.articles verify') assert_equal([], ticket3.tag_list) Observer::Transaction.commit ticket3.reload assert_equal('test 3', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify') assert_equal(2, ticket3.articles.count, 'ticket3.articles verify') assert_equal([], ticket3.tag_list) article1 = ticket3.articles.last end test 'article.body' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, 'article.body' => { 'operator' => 'contains', 'value' => 'hello', }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, 'ticket.tags' => { 'operator' => 'add', 'value' => 'aa, kk', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note hello ', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[aa kk], ticket1.tag_list) article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('nicole.braun@zammad.org', article1.to) assert_match('Thanks for your inquiry (test 1)!', article1.subject) assert_match('some message', article1.body) assert_match('> some message <b>note</b> hello', article1.body) assert_equal('text/html', article1.content_type) ticket2 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket2.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket2.reload assert_equal('test 1', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal([], ticket2.tag_list) Observer::Transaction.commit ticket2.reload assert_equal('test 1', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal(1, ticket2.articles.count, 'ticket2.articles verify') assert_equal(%w[], ticket2.tag_list) trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, 'article.body' => { 'operator' => 'contains not', 'value' => 'hello', }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, 'ticket.tags' => { 'operator' => 'add', 'value' => 'aa, kk', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket3 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket3.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note hello ', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket3.reload assert_equal('test 1', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify') assert_equal(1, ticket3.articles.count, 'ticket3.articles verify') assert_equal([], ticket3.tag_list) Observer::Transaction.commit ticket3.reload assert_equal('test 1', ticket3.title, 'ticket3.title verify') assert_equal('Users', ticket3.group.name, 'ticket3.group verify') assert_equal('new', ticket3.state.name, 'ticket3.state verify') assert_equal(1, ticket3.articles.count, 'ticket3.articles verify') assert_equal(%w[], ticket3.tag_list) ticket4 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket4.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note 2', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket4.reload assert_equal('test 1', ticket4.title, 'ticket4.title verify') assert_equal('Users', ticket4.group.name, 'ticket4.group verify') assert_equal('new', ticket4.state.name, 'ticket4.state verify') assert_equal('2 normal', ticket4.priority.name, 'ticket4.priority verify') assert_equal(1, ticket4.articles.count, 'ticket4.articles verify') assert_equal([], ticket4.tag_list) Observer::Transaction.commit ticket4.reload assert_equal('test 1', ticket4.title, 'ticket4.title verify') assert_equal('Users', ticket4.group.name, 'ticket4.group verify') assert_equal('new', ticket4.state.name, 'ticket4.state verify') assert_equal(2, ticket4.articles.count, 'ticket4.articles verify') assert_equal(%w[aa kk], ticket4.tag_list) article4 = ticket4.articles.last assert_match('Zammad ', article4.from) assert_match('nicole.braun@zammad.org', article4.to) assert_match('Thanks for your inquiry (test 1)!', article4.subject) assert_match('some message', article4.body) assert_match('> some message <b>note</b> 2', article4.body) assert_equal('text/html', article4.content_type) end test 'change owner' do roles = Role.where(name: 'Agent') groups = Group.where(name: 'Users') agent1 = User.create_or_update( login: 'agent-has-changed@example.com', firstname: 'Has Changed', lastname: 'Agent1', email: 'agent-has-changed@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) agent2 = User.create_or_update( login: 'agent-has-changed2@example.com', firstname: 'Has Changed', lastname: 'Agent2', email: 'agent-has-changed2@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_at: '2015-02-05 16:37:00', updated_by_id: 1, created_by_id: 1, ) # multi tag trigger with changed owner trigger1 = Trigger.create_or_update( name: 'change owner', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', }, 'ticket.tags' => { 'operator' => 'contains one not', 'value' => 'nosendmail test123' } }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => '123' }, 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) # single tag trigger with changed owner trigger2 = Trigger.create_or_update( name: 'change owner', condition: { 'ticket.owner_id' => { 'operator' => 'has changed', }, 'ticket.tags' => { 'operator' => 'contains one not', 'value' => 'nosendmail2', } }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => '123' }, 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(0, ticket1.articles.count, 'ticket1.articles verify') assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') assert_equal([], ticket1.tag_list, 'ticket1.tag_list') ticket2 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) assert_equal('some title äöüß', ticket2.title, 'ticket1.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') assert_equal([], ticket1.tag_list, 'ticket2.tag_list') # control test - should pass # create common object tag tag_object = Tag::Object.create_or_update(name: 'Ticket') # add tag ticket1.tag_add('thisisthebestjob', agent1.id) # change owner ticket1.owner_id = agent1.id ticket1.save! Observer::Transaction.commit # this will add a tag by trigger ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket2.title verify') assert_equal('Users', ticket1.group.name, 'ticket2.group verify') assert_equal('new', ticket1.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket2.priority verify') assert_equal(1, ticket1.articles.count, 'ticket2.articles verify') # articles.count must be 1 if the tag is added assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') assert_equal(%w[thisisthebestjob 123], ticket1.tag_list, 'ticket2.tag_list') # add tag nosendmail (to test the bug) ticket1.tag_add('nosendmail', agent2.id) # change owner ticket1.owner_id = agent2.id ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped assert_equal('agent-has-changed2@example.com', agent2.login, 'verify agent') assert_equal(%w[thisisthebestjob 123 nosendmail], ticket1.tag_list, 'ticket1.tag_list') # add tag (to test the bug) ticket1.tag_add('test123', agent2.id) # change owner ticket1.owner_id = agent1.id ticket1.save! Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') assert_equal(%w[thisisthebestjob 123 nosendmail test123], ticket1.tag_list, 'ticket1.tag_list') # add tag single tag 'nosendmail2' (to test the bug) ticket2.tag_add('nosendmail2', agent1.id) # change owner ticket2.owner_id = agent1.id ticket2.save! Observer::Transaction.commit ticket2.reload assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify') assert_equal('Users', ticket2.group.name, 'ticket2.group verify') assert_equal('new', ticket2.state.name, 'ticket2.state verify') assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify') assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') # articles.count must be 0 if adding tag is skipped assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent') assert_equal(['nosendmail2'], ticket2.tag_list, 'ticket2.tag_list') end test 'trigger auto reply with umlaut in form' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: 'test 1', group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) Ticket::Article.create!( ticket_id: ticket1.id, from: 'Sabine Schütz ', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: 'some message note hello ', internal: false, sender: Ticket::Article::Sender.find_by(name: 'Customer'), type: Ticket::Article::Type.find_by(name: 'email'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal('Sabine Schütz ', ticket1.articles.first.from, 'ticket1.articles.first.from verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('test 1', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('some_sender@example.com', article1.to) assert_match('Thanks for your inquiry (test 1)!', article1.subject) assert_match('some message', article1.body) assert_match('> some message <b>note</b> hello', article1.body) assert_equal('text/html', article1.content_type) end test 'trigger auto reply with 2 sender addresses in form' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1, article1, user, mail = Channel::EmailParser.new.process({}, File.read(Rails.root.join('test', 'data', 'mail', 'mail065.box'))) assert_equal('aaäöüßad asd', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('smith@example.com', article1.to) assert_match('Thanks for your inquiry (aaäöüßad asd)!', article1.subject) assert_match('some text

aaäöüßad asd', article1.body) assert_equal('text/html', article1.content_type) end test 'make sure attachments should be attached with content id' do trigger1 = Trigger.create_or_update( name: 'auto reply', condition: { 'ticket.action' => { 'operator' => 'is', 'value' => 'create', }, 'ticket.state_id' => { 'operator' => 'is', 'value' => Ticket::State.lookup(name: 'new').id.to_s, }, }, perform: { 'notification.email' => { 'body' => 'some text
#{ticket.customer.lastname}
#{ticket.title}
#{article.body}
', 'recipient' => 'article_last_sender', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1, article1, user, mail = Channel::EmailParser.new.process({}, File.read(Rails.root.join('test', 'data', 'mail', 'mail065.box'))) assert_equal('aaäöüßad asd', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') article1 = ticket1.articles.last assert_match('Zammad ', article1.from) assert_match('smith@example.com', article1.to) assert_match('Thanks for your inquiry (aaäöüßad asd)!', article1.subject) assert_match(/.+cid:.+?@zammad.example.com.+/, article1.body) assert_equal(1, article1.attachments.count) assert_equal('789', article1.attachments[0].size) assert_equal('text/html', article1.content_type) end # Issue #1316 - 'organization is not X' conditions break triggers test 'NOT IN predicates handle NULL values' do customer = User.create!( email: 'issue_1316_test_user@zammad.org', created_by_id: 1, updated_by_id: 1, ) Trigger.create_or_update( name: 'auto reply (condition: organization-is-not)', condition: { 'ticket.organization_id' => { 'operator' => 'is not', 'value' => Organization.first.id.to_s, }, }, perform: { 'notification.email' => { 'body' => 'Lorem ipsum dolor', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry (#{ticket.title})!', }, }, active: true, created_by_id: 1, updated_by_id: 1, ) ticket = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: customer, updated_by_id: 1, created_by_id: 1, ) assert_nil(customer.organization_id) assert_equal(0, ticket.reload.articles.count, 'ticket.articles verify') Observer::Transaction.commit assert_equal(1, ticket.reload.articles.count, 'ticket.articles verify') autoreply = ticket.articles.first assert_equal('Zammad ', autoreply.from) assert_equal(customer.email, autoreply.to) assert_equal("Thanks for your inquiry (#{ticket.title})!", autoreply.subject) assert_equal('Lorem ipsum dolor', autoreply.body) assert_equal('text/html', autoreply.content_type) end test 'trigger when there is an article body contains matched values' do trigger1 = Trigger.create_or_update( name: 'detect message body', condition: { 'article.body' => { 'operator' => 'contains', 'value' => 'some message', }, }, perform: { 'ticket.tags' => { 'operator' => 'add', 'value' => 'tag1, tag2', }, 'notification.email' => { 'body' => 'some lala', 'recipient' => 'ticket_customer', 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!', }, }, disable_notification: true, active: true, created_by_id: 1, updated_by_id: 1, ) ticket1 = Ticket.create!( title: "some title\n äöüß", group: Group.lookup(name: 'Users'), customer: User.lookup(email: 'nicole.braun@zammad.org'), updated_by_id: 1, created_by_id: 1, ) article1 = Ticket::Article.create!( ticket_id: ticket1.id, from: 'some_sender@example.com', to: 'some_recipient@example.com', subject: 'some subject', message_id: 'some@id', body: "some message note\nnew line", internal: false, sender: Ticket::Article::Sender.find_by(name: 'Agent'), type: Ticket::Article::Type.find_by(name: 'note'), updated_by_id: 1, created_by_id: 1, ) ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(1, ticket1.articles.count, 'ticket1.articles verify') assert_equal([], ticket1.tag_list) Observer::Transaction.commit ticket1.reload assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify') assert_equal('Users', ticket1.group.name, 'ticket1.group verify') assert_equal('new', ticket1.state.name, 'ticket1.state verify') assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify') assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') assert_equal(%w[tag1 tag2], ticket1.tag_list) assert_match('- ', article1.from) assert_match('some_recipient@example.com', article1.to) assert_match('some subject', article1.subject) assert_match("some message note\nnew line", article1.body) assert_equal('text/plain', article1.content_type) end end