# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Stats =begin generate stats for user Stats.generate returns result = true # if generation was successfully =end def self.generate backends = [ Stats::TicketChannelDistribution, Stats::TicketInProcess, Stats::TicketLoadMeasure, Stats::TicketEscalation, Stats::TicketReopen, Stats::TicketWaitingTime, ] # generate stats per agent users = User.with_permissions('ticket.agent') agent_count = 0 user_result = {} users.each do |user| next if user.id == 1 next if !user.active agent_count += 1 data = {} backends.each do |backend| data[backend] = backend.generate(user) end user_result[user.id] = data end # calculate average backend_average_sum = {} user_result.each_value do |data| data.each do |backend_model, backend_result| next if !backend_result.key?(:used_for_average) if !backend_average_sum[backend_model] backend_average_sum[backend_model] = 0 end backend_average_sum[backend_model] += backend_result[:used_for_average] end end # generate average param and icon state backend_average_sum.each do |backend_model_average, result| average = ( result.to_f / agent_count.to_f ).round(1) user_result.each do |user_id, data| next if !data[backend_model_average] next if !data[backend_model_average].key?(:used_for_average) data[backend_model_average][:average_per_agent] = average # generate icon state backend_model_average.to_s.constantize.average_state(data[backend_model_average], user_id) end end user_result.each do |user_id, data| data_for_user = {} data.each do |backend, result| data_for_user[backend.to_app_model] = result end state_store = StatsStore.sync( object: 'User', o_id: user_id, key: 'dashboard', data: data_for_user, ) message = { event: 'resetCollection', data: { state_store.class.to_app_model => [state_store], }, } Sessions.send_to(user_id, message) event = { event: 'dashboard_stats_rebuild', } Sessions.send_to(user_id, event) end true end end