# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::Article::CommunicateEmail < ActiveRecord::Observer observe 'ticket::_article' def after_create(record) # return if we run import mode return if Setting.get('import_mode') # if sender is customer, do not communication sender = Ticket::Article::Sender.lookup( :id => record.sender_id ) return 1 if sender == nil return 1 if sender['name'] == 'Customer' # only apply on emails type = Ticket::Article::Type.lookup( :id => record.type_id ) return if type['name'] != 'email' # send background job Delayed::Job.enqueue( Observer::Ticket::Article::CommunicateEmail::BackgroundJob.new( record.id ) ) end end