# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::LastOwnerUpdate < ActiveRecord::Observer observe 'ticket' def before_create(record) _check('create', record) end def before_update(record) _check('update', record) end private def _check(type, record) # return if we run import mode return true if Setting.get('import_mode') # check if owner has changed if type == 'update' return true if record.changes_to_save['owner_id'].blank? end # check if owner is nobody if record.owner_id.blank? || record.owner_id == 1 record.last_owner_update_at = nil return true end record.last_owner_update_at = Time.zone.now end end