require 'test_helper'
class TicketArticlesControllerTest < ActionDispatch::IntegrationTest
setup do
# set accept header
@headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' }
# create agent
roles = Role.where(name: %w[Admin Agent])
groups = Group.all
UserInfo.current_user_id = 1
@admin = User.create!(
login: 'tickets-admin',
firstname: 'Tickets',
lastname: 'Admin',
email: 'tickets-admin@example.com',
password: 'adminpw',
active: true,
roles: roles,
groups: groups,
)
# create agent
roles = Role.where(name: 'Agent')
@agent = User.create!(
login: 'tickets-agent@example.com',
firstname: 'Tickets',
lastname: 'Agent',
email: 'tickets-agent@example.com',
password: 'agentpw',
active: true,
roles: roles,
groups: groups,
)
# create customer without org
roles = Role.where(name: 'Customer')
@customer_without_org = User.create!(
login: 'tickets-customer1@example.com',
firstname: 'Tickets',
lastname: 'Customer1',
email: 'tickets-customer1@example.com',
password: 'customer1pw',
active: true,
roles: roles,
)
end
test '01.01 ticket create with agent and articles' do
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw')
params = {
title: 'a new ticket #1',
group: 'Users',
customer_id: @customer_without_org.id,
article: {
body: 'some body',
}
}
post '/api/v1/tickets', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
params = {
ticket_id: result['id'],
content_type: 'text/plain', # or text/html
body: 'some body',
type: 'note',
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_equal('some body', result['body'])
assert_equal('text/plain', result['content_type'])
assert_equal(@agent.id, result['updated_by_id'])
assert_equal(@agent.id, result['created_by_id'])
ticket = Ticket.find(result['ticket_id'])
assert_equal(2, ticket.articles.count)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
params = {
ticket_id: result['ticket_id'],
content_type: 'text/html', # or text/html
body: 'some body
',
type: 'note',
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_no_match(/some body
'some_file.txt',
'data' => 'dGVzdCAxMjM=',
'mime-type' => 'text/plain',
],
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_equal('some body', result['body'])
assert_equal('text/html', result['content_type'])
assert_equal(@agent.id, result['updated_by_id'])
assert_equal(@agent.id, result['created_by_id'])
assert_equal(4, ticket.articles.count)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
assert_equal(1, ticket.articles[2].attachments.count)
assert_equal(1, ticket.articles[3].attachments.count)
get "/api/v1/ticket_articles/#{result['id']}?expand=true", params: {}.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_equal(1, result['attachments'].count)
assert(result['attachments'][0]['id'])
assert_equal('some_file.txt', result['attachments'][0]['filename'])
assert_equal('8', result['attachments'][0]['size'])
assert_equal('text/plain', result['attachments'][0]['preferences']['Mime-Type'])
end
test '02.01 ticket create with customer and articles' do
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-customer1@example.com', 'customer1pw')
params = {
title: 'a new ticket #2',
group: 'Users',
article: {
body: 'some body',
}
}
post '/api/v1/tickets', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
params = {
ticket_id: result['id'],
content_type: 'text/plain', # or text/html
body: 'some body',
type: 'note',
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_equal('some body', result['body'])
assert_equal('text/plain', result['content_type'])
assert_equal(@customer_without_org.id, result['updated_by_id'])
assert_equal(@customer_without_org.id, result['created_by_id'])
ticket = Ticket.find(result['ticket_id'])
assert_equal(2, ticket.articles.count)
assert_equal('Customer', ticket.articles[1].sender.name)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
params = {
ticket_id: result['ticket_id'],
content_type: 'text/plain', # or text/html
body: 'some body',
sender: 'Agent',
type: 'note',
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_equal('some body', result['body'])
assert_equal('text/plain', result['content_type'])
assert_equal(@customer_without_org.id, result['updated_by_id'])
assert_equal(@customer_without_org.id, result['created_by_id'])
ticket = Ticket.find(result['ticket_id'])
assert_equal(3, ticket.articles.count)
assert_equal('Customer', ticket.articles[2].sender.name)
assert_equal(false, ticket.articles[2].internal)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
assert_equal(0, ticket.articles[2].attachments.count)
params = {
ticket_id: result['ticket_id'],
content_type: 'text/plain', # or text/html
body: 'some body 2',
sender: 'Agent',
type: 'note',
internal: true,
}
post '/api/v1/ticket_articles', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_nil(result['subject'])
assert_equal('some body 2', result['body'])
assert_equal('text/plain', result['content_type'])
assert_equal(@customer_without_org.id, result['updated_by_id'])
assert_equal(@customer_without_org.id, result['created_by_id'])
ticket = Ticket.find(result['ticket_id'])
assert_equal(4, ticket.articles.count)
assert_equal('Customer', ticket.articles[3].sender.name)
assert_equal(false, ticket.articles[3].internal)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
assert_equal(0, ticket.articles[2].attachments.count)
assert_equal(0, ticket.articles[3].attachments.count)
# add internal article
article = Ticket::Article.create(
ticket_id: ticket.id,
from: 'some_sender@example.com',
to: 'some_recipient@example.com',
subject: 'some subject',
message_id: 'some@id',
body: 'some message 123',
internal: true,
sender: Ticket::Article::Sender.find_by(name: 'Agent'),
type: Ticket::Article::Type.find_by(name: 'note'),
updated_by_id: 1,
created_by_id: 1,
)
assert_equal(5, ticket.articles.count)
assert_equal('Agent', ticket.articles[4].sender.name)
assert_equal(1, ticket.articles[4].updated_by_id)
assert_equal(1, ticket.articles[4].created_by_id)
assert_equal(0, ticket.articles[0].attachments.count)
assert_equal(0, ticket.articles[1].attachments.count)
assert_equal(0, ticket.articles[2].attachments.count)
assert_equal(0, ticket.articles[3].attachments.count)
assert_equal(0, ticket.articles[4].attachments.count)
get "/api/v1/ticket_articles/#{article.id}", params: {}.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(401)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_equal('Not authorized', result['error'])
put "/api/v1/ticket_articles/#{article.id}", params: { internal: false }.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(401)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert_equal('Not authorized', result['error'])
end
test '03.01 create phone ticket for customer and expected origin_by_id' do
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw')
params = {
title: 'a new ticket #1',
group: 'Users',
customer_id: @customer_without_org.id,
article: {
body: 'some body',
sender: 'Customer',
type: 'phone',
}
}
post '/api/v1/tickets', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
article = Ticket::Article.find_by(ticket_id: result['id'])
assert_equal(@customer_without_org.id, article.origin_by_id)
assert_equal('Tickets Customer1 ', article.from)
end
test '03.02 create phone ticket by customer and manipulate origin_by_id' do
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-customer1@example.com', 'customer1pw')
params = {
title: 'a new ticket #1',
group: 'Users',
customer_id: @customer_without_org.id,
article: {
body: 'some body',
sender: 'Customer',
type: 'phone',
origin_by_id: 1,
}
}
post '/api/v1/tickets', params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(201)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
article = Ticket::Article.find_by(ticket_id: result['id'])
assert_equal(@customer_without_org.id, article.origin_by_id)
end
test '04.01 ticket split with html - check attachments' do
ticket = Ticket.create!(
title: 'some title',
group: Group.lookup(name: 'Users'),
customer_id: @customer_without_org.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
updated_by_id: @agent.id,
created_by_id: @agent.id,
)
article = Ticket::Article.create!(
type: Ticket::Article::Type.lookup(name: 'note'),
sender: Ticket::Article::Sender.lookup(name: 'Customer'),
from: 'sender',
subject: 'subject',
body: 'test
test
',
content_type: 'text/html',
ticket_id: ticket.id,
updated_by_id: 1,
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file1_normally_should_be_an_image',
filename: 'some_file1.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938@zammad.example.com',
'Content-Disposition' => 'inline',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file2_normally_should_be_an_image',
filename: 'some_file2.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938.2@zammad.example.com',
'Content-Disposition' => 'inline',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file3_normally_should_be_an_image',
filename: 'some_file3.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938.3@zammad.example.com',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file4_normally_should_be_an_image',
filename: 'some_file4.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938.4@zammad.example.com',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file1_normally_should_be_an_pdf',
filename: 'Rechnung_RE-2018-200.pdf',
preferences: {
'Content-Type' => 'application/octet-stream; name="Rechnung_RE-2018-200.pdf"',
'Mime-Type' => 'application/octet-stream',
'Content-ID' => '8AB0BEC88984EE4EBEF643C79C8E0346@zammad.example.com',
'Content-Description' => 'Rechnung_RE-2018-200.pdf',
'Content-Disposition' => 'attachment',
},
created_by_id: 1,
)
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw')
params = {
form_id: 'new_form_id123',
}
post "/api/v1/ticket_attachment_upload_clone_by_article/#{article.id}", params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert(result['attachments'])
assert_equal(result['attachments'].count, 3)
post "/api/v1/ticket_attachment_upload_clone_by_article/#{article.id}", params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert(result['attachments'])
assert_equal(result['attachments'].count, 0)
end
test '04.02 ticket split with plain - check attachments' do
ticket = Ticket.create!(
title: 'some title',
group: Group.lookup(name: 'Users'),
customer_id: @customer_without_org.id,
state: Ticket::State.lookup(name: 'new'),
priority: Ticket::Priority.lookup(name: '2 normal'),
updated_by_id: @agent.id,
created_by_id: @agent.id,
)
article = Ticket::Article.create!(
type: Ticket::Article::Type.lookup(name: 'note'),
sender: Ticket::Article::Sender.lookup(name: 'Customer'),
from: 'sender',
subject: 'subject',
body: 'test
',
content_type: 'text/plain',
ticket_id: ticket.id,
updated_by_id: 1,
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file1_normally_should_be_an_image',
filename: 'some_file1.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938@zammad.example.com',
'Content-Disposition' => 'inline',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file1_normally_should_be_an_image',
filename: 'some_file2.jpg',
preferences: {
'Content-Type' => 'image/jpeg',
'Mime-Type' => 'image/jpeg',
'Content-ID' => '15.274327094.140938.2@zammad.example.com',
'Content-Disposition' => 'inline',
},
created_by_id: 1,
)
Store.add(
object: 'Ticket::Article',
o_id: article.id,
data: 'content_file1_normally_should_be_an_pdf',
filename: 'Rechnung_RE-2018-200.pdf',
preferences: {
'Content-Type' => 'application/octet-stream; name="Rechnung_RE-2018-200.pdf"',
'Mime-Type' => 'application/octet-stream',
'Content-ID' => '8AB0BEC88984EE4EBEF643C79C8E0346@zammad.example.com',
'Content-Description' => 'Rechnung_RE-2018-200.pdf',
'Content-Disposition' => 'attachment',
},
created_by_id: 1,
)
credentials = ActionController::HttpAuthentication::Basic.encode_credentials('tickets-agent@example.com', 'agentpw')
params = {
form_id: 'new_form_id123',
}
post "/api/v1/ticket_attachment_upload_clone_by_article/#{article.id}", params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert(result['attachments'])
assert_equal(result['attachments'].count, 3)
post "/api/v1/ticket_attachment_upload_clone_by_article/#{article.id}", params: params.to_json, headers: @headers.merge('Authorization' => credentials)
assert_response(200)
result = JSON.parse(@response.body)
assert_equal(Hash, result.class)
assert(result['attachments'])
assert_equal(result['attachments'].count, 0)
end
end