# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/ class Sessions::Event::ChatSessionStart < Sessions::Event::ChatBase =begin a agent start`s a new chat session payload { event: 'chat_session_start', data: {}, } return is sent as message back to peer =end def run return super if super return if !permission_check('chat.agent', 'chat') # find first in waiting list chat_user = User.lookup(id: @session['id']) chat_ids = Chat.agent_active_chat_ids(chat_user) chat_session = if @payload['chat_id'] Chat::Session.where(state: 'waiting', chat_id: @payload['chat_id']).reorder(created_at: :asc).first else Chat::Session.where(state: 'waiting', chat_id: chat_ids).reorder(created_at: :asc).first end if !chat_session return { event: 'chat_session_start', data: { state: 'failed', message: __('No session available.'), }, } end chat_session.user_id = chat_user.id chat_session.state = 'running' chat_session.preferences[:participants] = chat_session.add_recipient(@client_id) chat_session.save session_attributes = chat_session.attributes session_attributes['messages'] = [] Chat::Message.where(chat_session_id: chat_session.id).reorder(created_at: :asc).each do |message| session_attributes['messages'].push message.attributes end # send chat_session_init to customer client if session_attributes['messages'].blank? user = chat_session.agent_user data = { event: 'chat_session_start', data: { state: 'ok', agent: user, session_id: chat_session.session_id, chat_id: chat_session.chat_id, }, } chat_session.send_to_recipients(data, @client_id) end # send to agent data = { event: 'chat_session_start', data: { session: session_attributes, }, } Sessions.send(@client_id, data) # send state update with sessions to agents Chat.broadcast_agent_state_update([chat_session.chat_id]) # send position update to other waiting sessions Chat.broadcast_customer_state_update(chat_session.chat_id) nil end end