require 'test_helper' require 'rexml/document' class IntegrationSipgateControllerTest < ActionDispatch::IntegrationTest setup do Cti::Log.destroy_all Setting.set('sipgate_integration', true) Setting.set('sipgate_config', { outbound: { routing_table: [ { dest: '41*', caller_id: '41715880339000', }, { dest: '491714000000', caller_id: '41715880339000', }, ], default_caller_id: '4930777000000', }, inbound: { block_caller_ids: [ { caller_id: '491715000000', note: 'some note', } ], notify_user_ids: { 2 => true, 4 => false, }, } },) groups = Group.where(name: 'Users') roles = Role.where(name: %w[Agent]) agent = User.create_or_update( login: 'cti-agent@example.com', firstname: 'E', lastname: 'S', email: 'cti-agent@example.com', password: 'agentpw', active: true, roles: roles, groups: groups, updated_by_id: 1, created_by_id: 1, ) customer1 = User.create_or_update( login: 'ticket-caller_id_sipgate-customer1@example.com', firstname: 'CallerId', lastname: 'Customer1', email: 'ticket-caller_id_sipgate-customer1@example.com', password: 'customerpw', active: true, phone: '+49 99999 222222', fax: '+49 99999 222223', mobile: '+4912347114711', note: 'Phone at home: +49 99999 222224', updated_by_id: 1, created_by_id: 1, ) customer2 = User.create_or_update( login: 'ticket-caller_id_sipgate-customer2@example.com', firstname: 'CallerId', lastname: 'Customer2', email: 'ticket-caller_id_sipgate-customer2@example.com', password: 'customerpw', active: true, phone: '+49 99999 222222 2', updated_by_id: 1, created_by_id: 1, ) customer3 = User.create_or_update( login: 'ticket-caller_id_sipgate-customer3@example.com', firstname: 'CallerId', lastname: 'Customer3', email: 'ticket-caller_id_sipgate-customer3@example.com', password: 'customerpw', active: true, phone: '+49 99999 222222 2', updated_by_id: 1, created_by_id: 1, ) Cti::CallerId.rebuild end test 'basic call' do # inbound - I params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278-1&user%5B%5D=user+1&user%5B%5D=user+2' post '/api/v1/sipgate/in', params: params assert_response(200) on_hangup = nil on_answer = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response') do |element| on_hangup = element.attributes['onHangup'] on_answer = element.attributes['onAnswer'] end assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_hangup) assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer) # inbound - II - block caller params = 'event=newCall&direction=in&from=491715000000&to=4930600000000&callId=4991155921769858278-2&user%5B%5D=user+1&user%5B%5D=user+2' post '/api/v1/sipgate/in', params: params assert_response(200) on_hangup = nil on_answer = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response') do |element| on_hangup = element.attributes['onHangup'] on_answer = element.attributes['onAnswer'] end assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_hangup) assert_equal('http://zammad.example.com/api/v1/sipgate/in', on_answer) reason = nil response.elements.each('Response/Reject') do |element| reason = element.attributes['reason'] end assert_equal('busy', reason) # outbound - I - set default_caller_id params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=8621106404543334274-3&user%5B%5D=user+1' post '/api/v1/sipgate/out', params: params assert_response(200) on_hangup = nil on_answer = nil caller_id = nil number_to_dail = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response') do |element| on_hangup = element.attributes['onHangup'] on_answer = element.attributes['onAnswer'] end response.elements.each('Response/Dial') do |element| caller_id = element.attributes['callerId'] end response.elements.each('Response/Dial/Number') do |element| number_to_dail = element.text end assert_equal('4930777000000', caller_id) assert_equal('4912347114711', number_to_dail) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer) # outbound - II - set caller_id based on routing_table by explicite number params = 'event=newCall&direction=out&from=4930600000000&to=491714000000&callId=8621106404543334274-4&user%5B%5D=user+1' post '/api/v1/sipgate/out', params: params assert_response(200) on_hangup = nil on_answer = nil caller_id = nil number_to_dail = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response') do |element| on_hangup = element.attributes['onHangup'] on_answer = element.attributes['onAnswer'] end response.elements.each('Response/Dial') do |element| caller_id = element.attributes['callerId'] end response.elements.each('Response/Dial/Number') do |element| number_to_dail = element.text end assert_equal('41715880339000', caller_id) assert_equal('491714000000', number_to_dail) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer) # outbound - III - set caller_id based on routing_table by 41* params = 'event=newCall&direction=out&from=4930600000000&to=4147110000000&callId=8621106404543334274-5&user%5B%5D=user+1' post '/api/v1/sipgate/out', params: params assert_response(200) on_hangup = nil on_answer = nil caller_id = nil number_to_dail = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response') do |element| on_hangup = element.attributes['onHangup'] on_answer = element.attributes['onAnswer'] end response.elements.each('Response/Dial') do |element| caller_id = element.attributes['callerId'] end response.elements.each('Response/Dial/Number') do |element| number_to_dail = element.text end assert_equal('41715880339000', caller_id) assert_equal('4147110000000', number_to_dail) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_hangup) assert_equal('http://zammad.example.com/api/v1/sipgate/out', on_answer) # no config Setting.set('sipgate_config', {}) params = 'event=newCall&direction=in&from=4912347114711&to=4930600000000&callId=4991155921769858278-6&user%5B%5D=user+1&user%5B%5D=user+2' post '/api/v1/sipgate/in', params: params assert_response(422) error = nil content = @response.body response = REXML::Document.new(content) response.elements.each('Response/Error') do |element| error = element.text end assert_equal('Feature not configured, please contact your admin!', error) end test 'log call' do # outbound - I - new call params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=1234567890-1&user%5B%5D=user+1' post '/api/v1/sipgate/out', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-1') assert(log) assert_equal('4930777000000', log.from) assert_equal('4912347114711', log.to) assert_equal('out', log.direction) assert_equal('user 1', log.from_comment) assert_equal('CallerId Customer1', log.to_comment) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(true, log.done) # outbound - I - hangup by agent params = 'event=hangup&direction=out&callId=1234567890-1&cause=cancel' post '/api/v1/sipgate/out', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-1') assert(log) assert_equal('4930777000000', log.from) assert_equal('4912347114711', log.to) assert_equal('out', log.direction) assert_equal('user 1', log.from_comment) assert_equal('CallerId Customer1', log.to_comment) assert_equal('cancel', log.comment) assert_equal('hangup', log.state) assert_equal(true, log.done) # outbound - II - new call params = 'event=newCall&direction=out&from=4930600000000&to=4912347114711&callId=1234567890-2&user%5B%5D=user+1' post '/api/v1/sipgate/out', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-2') assert(log) assert_equal('4930777000000', log.from) assert_equal('4912347114711', log.to) assert_equal('out', log.direction) assert_equal('user 1', log.from_comment) assert_equal('CallerId Customer1', log.to_comment) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(true, log.done) # outbound - II - answer by customer params = 'event=answer&direction=out&callId=1234567890-2&from=4930600000000&to=4912347114711' post '/api/v1/sipgate/out', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-2') assert(log) assert_equal('4930777000000', log.from) assert_equal('4912347114711', log.to) assert_equal('out', log.direction) assert_equal('user 1', log.from_comment) assert_equal('CallerId Customer1', log.to_comment) assert_nil(log.comment) assert_equal('answer', log.state) assert_equal(true, log.done) # outbound - II - hangup by customer params = 'event=hangup&direction=out&callId=1234567890-2&cause=normalClearing&from=4930600000000&to=4912347114711' post '/api/v1/sipgate/out', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-2') assert(log) assert_equal('4930777000000', log.from) assert_equal('4912347114711', log.to) assert_equal('out', log.direction) assert_equal('user 1', log.from_comment) assert_equal('CallerId Customer1', log.to_comment) assert_equal('normalClearing', log.comment) assert_equal('hangup', log.state) assert_equal(true, log.done) # inbound - I - new call params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&callId=1234567890-3&user%5B%5D=user+1' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-3') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(false, log.done) # inbound - I - answer by customer params = 'event=answer&direction=in&callId=1234567890-3&to=4930600000000&from=4912347114711' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-3') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_nil(log.comment) assert_equal('answer', log.state) assert_equal(true, log.done) # inbound - I - hangup by customer params = 'event=hangup&direction=in&callId=1234567890-3&cause=normalClearing&to=4930600000000&from=4912347114711' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-3') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_equal('normalClearing', log.comment) assert_equal('hangup', log.state) assert_equal(true, log.done) # inbound - II - new call params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&callId=1234567890-4&user%5B%5D=user+1,user+2' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-4') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1,user 2', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(false, log.done) # inbound - II - answer by voicemail params = 'event=answer&direction=in&callId=1234567890-4&to=4930600000000&from=4912347114711&user=voicemail' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-4') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('voicemail', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_nil(log.comment) assert_equal('answer', log.state) assert_equal(true, log.done) # inbound - II - hangup by customer params = 'event=hangup&direction=in&callId=1234567890-4&cause=normalClearing&to=4930600000000&from=4912347114711' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-4') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('voicemail', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_equal('normalClearing', log.comment) assert_equal('hangup', log.state) assert_equal(false, log.done) # inbound - III - new call params = 'event=newCall&direction=in&to=4930600000000&from=4912347114711&callId=1234567890-5&user%5B%5D=user+1,user+2' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-5') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1,user 2', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(false, log.done) # inbound - III - hangup by customer params = 'event=hangup&direction=in&callId=1234567890-5&cause=normalClearing&to=4930600000000&from=4912347114711' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-5') assert(log) assert_equal('4930600000000', log.to) assert_equal('4912347114711', log.from) assert_equal('in', log.direction) assert_equal('user 1,user 2', log.to_comment) assert_equal('CallerId Customer1', log.from_comment) assert_equal('normalClearing', log.comment) assert_equal('hangup', log.state) assert_equal(false, log.done) # inbound - IV - new call params = 'event=newCall&direction=in&to=4930600000000&from=49999992222222&callId=1234567890-6&user%5B%5D=user+1,user+2' post '/api/v1/sipgate/in', params: params assert_response(200) log = Cti::Log.find_by(call_id: '1234567890-6') assert(log) assert_equal('4930600000000', log.to) assert_equal('49999992222222', log.from) assert_equal('in', log.direction) assert_equal('user 1,user 2', log.to_comment) assert_equal('CallerId Customer3,CallerId Customer2', log.from_comment) assert_not(log.preferences['to']) assert(log.preferences['from']) assert_nil(log.comment) assert_equal('newCall', log.state) assert_equal(false, log.done) # get caller list get '/api/v1/cti/log' assert_response(401) customer2 = User.lookup(login: 'ticket-caller_id_sipgate-customer2@example.com') customer3 = User.lookup(login: 'ticket-caller_id_sipgate-customer3@example.com') headers = { 'ACCEPT' => 'application/json', 'CONTENT_TYPE' => 'application/json' } credentials = ActionController::HttpAuthentication::Basic.encode_credentials('cti-agent@example.com', 'agentpw') get '/api/v1/cti/log', headers: headers.merge('Authorization' => credentials) assert_response(200) result = JSON.parse(@response.body) assert_equal(result['list'].class, Array) assert_equal(6, result['list'].count) assert(result['assets']) assert(result['assets']['User']) assert(result['assets']['User'][customer2.id.to_s]) assert(result['assets']['User'][customer3.id.to_s]) assert_equal('1234567890-6', result['list'][0]['call_id']) assert_equal('1234567890-5', result['list'][1]['call_id']) assert_equal('1234567890-4', result['list'][2]['call_id']) assert_equal('1234567890-3', result['list'][3]['call_id']) assert_equal('1234567890-2', result['list'][4]['call_id']) assert_equal('hangup', result['list'][4]['state']) assert_equal('4930777000000', result['list'][4]['from']) assert_equal('user 1', result['list'][4]['from_comment']) assert_equal('4912347114711', result['list'][4]['to']) assert_equal('CallerId Customer1', result['list'][4]['to_comment']) assert_equal('normalClearing', result['list'][4]['comment']) assert_equal('hangup', result['list'][4]['state']) assert_equal('1234567890-1', result['list'][5]['call_id']) end end