# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class ReportsController < ApplicationController prepend_before_action { authentication_check(permission: 'report') } # GET /api/reports/config def reporting_config if !Report.enabled? render json: { error: 'Elasticsearch need to be configured!', } return end render json: { config: Report.config, profiles: Report::Profile.list, } end # GET /api/reports/generate def generate get_params = params_all return if !get_params result = {} get_params[:metric][:backend].each do |backend| condition = get_params[:profile].condition if backend[:condition] backend[:condition].merge(condition) else backend[:condition] = condition end next if !backend[:adapter] result[backend[:name]] = backend[:adapter].aggs( range_start: get_params[:start], range_end: get_params[:stop], interval: get_params[:range], selector: backend[:condition], params: backend[:params], ) end #created = aggs(start, stop, range, 'created_at', profile.condition) #closed = aggs(start, stop, range, 'close_at', profile.condition) #first_solution = #reopend = backend(start, stop, range, Report::TicketReopened, profile.condition) # add backlog #backlogs = [] #position = -1 #created.each {|_not_used| # position += 1 # diff = created[position][1] - closed[position][1] # backlog = [position+1, diff] # backlogs.push backlog #} render json: { data: result } end # GET /api/reports/sets def sets get_params = params_all return if !get_params if !params[:downloadBackendSelected] render json: { error: 'No such downloadBackendSelected param', }, status: :unprocessable_entity return end # get data result = {} get_params[:metric][:backend].each do |backend| next if params[:downloadBackendSelected] != backend[:name] condition = get_params[:profile].condition if backend[:condition] backend[:condition].merge(condition) else backend[:condition] = condition end next if !backend[:adapter] result = backend[:adapter].items( range_start: get_params[:start], range_end: get_params[:stop], interval: get_params[:range], selector: backend[:condition], params: backend[:params], sheet: params[:sheet], ) result = { count: 0, ticket_ids: [] } if result.nil? # generate sheet next if !params[:sheet] content = sheet(get_params[:profile], backend[:display], result) send_data( content, filename: "tickets-#{get_params[:profile].name}-#{backend[:display]}.xls", type: 'application/vnd.ms-excel', disposition: 'attachment' ) end return if params[:sheet] render json: result end def params_all profile = nil if !params[:profiles] && !params[:profile_id] raise Exceptions::UnprocessableEntity, 'No such profiles param' end if params[:profile_id] profile = Report::Profile.find(params[:profile_id]) else params[:profiles].each do |profile_id, active| next if !active profile = Report::Profile.find(profile_id) end end if !profile raise Exceptions::UnprocessableEntity, 'No such active profile' end local_config = Report.config if !local_config || !local_config[:metric] || !local_config[:metric][params[:metric].to_sym] raise Exceptions::UnprocessableEntity, "No such metric #{params[:metric]}" end metric = local_config[:metric][params[:metric].to_sym] #{"metric"=>"count", "year"=>2015, "month"=>10, "week"=>43, "day"=>20, "timeSlot"=>"year", "report"=>{"metric"=>"count", "year"=>2015, "month"=>10, "week"=>43, "day"=>20, "timeSlot"=>"year"}} if params[:timeRange] == 'realtime' start = (Time.zone.now - 60.minutes).iso8601 stop = Time.zone.now.iso8601 range = 'minute' elsif params[:timeRange] == 'day' date = Date.parse("#{params[:year]}-#{params[:month]}-#{params[:day]}").to_s start = "#{date}T00:00:00Z" stop = "#{date}T23:59:59Z" range = 'hour' elsif params[:timeRange] == 'week' start = Date.commercial(params[:year].to_i, params[:week].to_i).iso8601 stop = Date.parse(start).end_of_week.iso8601 range = 'week' elsif params[:timeRange] == 'month' start = Date.parse("#{params[:year]}-#{params[:month]}-01}").iso8601 stop = Date.parse(start).end_of_month.iso8601 range = 'day' else start = "#{params[:year]}-01-01" stop = Date.parse("#{params[:year]}-12-31").iso8601 range = 'month' end { profile: profile, metric: metric, config: local_config, start: start, stop: stop, range: range, } end def sheet(profile, title, result) # Create a new Excel workbook temp_file = Tempfile.new('time_tracking.xls') workbook = WriteExcel.new(temp_file) # Add a worksheet worksheet = workbook.add_worksheet worksheet.set_column(0, 0, 10) worksheet.set_column(1, 1, 34) worksheet.set_column(2, 2, 10) worksheet.set_column(3, 3, 10) worksheet.set_column(4, 8, 20) # Add and define a format format = workbook.add_format format.set_bold format.set_size(14) format.set_color('black') worksheet.set_row(0, 0, 6) # Write a formatted and unformatted string, row and column notation. worksheet.write_string(0, 0, "Tickets: #{profile.name} (#{title})", format) format_header = workbook.add_format format_header.set_italic format_header.set_bg_color('gray') format_header.set_color('white') worksheet.write_string(2, 0, '#', format_header) worksheet.write_string(2, 1, 'Title', format_header) worksheet.write_string(2, 2, 'State', format_header) worksheet.write_string(2, 3, 'Priority', format_header) worksheet.write_string(2, 4, 'Group', format_header) worksheet.write_string(2, 5, 'Owner', format_header) worksheet.write_string(2, 6, 'Customer', format_header) worksheet.write_string(2, 7, 'Organization', format_header) worksheet.write_string(2, 8, 'Create Channel', format_header) worksheet.write_string(2, 9, 'Sender', format_header) worksheet.write_string(2, 10, 'Tags', format_header) worksheet.write_string(2, 11, 'Created at', format_header) worksheet.write_string(2, 12, 'Updated at', format_header) worksheet.write_string(2, 13, 'Closed at', format_header) # ObjectManager attributes header_column = 14 # needs to be skipped objects = ObjectManager::Attribute.where(editable: true, active: true, object_lookup_id: ObjectLookup.lookup(name: 'Ticket').id) .pluck(:name, :display, :data_type, :data_option) .map { |name, display, data_type, data_option| { name: name, display: display, data_type: data_type, data_option: data_option } } objects.each do |object| worksheet.write_string(2, header_column, object[:display].capitalize, format_header) header_column += 1 end row = 2 result[:ticket_ids].each do |ticket_id| begin ticket = Ticket.lookup(id: ticket_id) row += 1 worksheet.write_string(row, 0, ticket.number) worksheet.write_string(row, 1, ticket.title) worksheet.write_string(row, 2, ticket.state.name) worksheet.write_string(row, 3, ticket.priority.name) worksheet.write_string(row, 4, ticket.group.name) worksheet.write_string(row, 5, ticket.owner.fullname) worksheet.write_string(row, 6, ticket.customer.fullname) worksheet.write_string(row, 7, ticket.try(:organization).try(:name)) worksheet.write_string(row, 8, ticket.create_article_type.name) worksheet.write_string(row, 9, ticket.create_article_sender.name) worksheet.write_string(row, 10, ticket.tag_list.join(',')) worksheet.write_date_time(row, 11, ticket.created_at.to_time.iso8601) worksheet.write_date_time(row, 12, ticket.updated_at.to_time.iso8601) worksheet.write_date_time(row, 13, ticket.close_at.to_time.iso8601) if ticket.close_at.present? # Object Manager attributes column = 14 # We already queried ObjectManager::Attributes, so we just use objects objects.each do |object| key = object[:name] case object[:data_type] when 'boolean', 'select' value = object[:data_option]['options'][ticket.send(key.to_sym)] worksheet.write_string(row, column, value) when 'datetime', 'date' worksheet.write_date_time(row, column, ticket.send(key.to_sym).to_time.iso8601) if ticket.send(key.to_sym).present? else # for text, integer and tree select worksheet.write_string(row, column, ticket.send(key.to_sym)) end column += 1 end rescue => e Rails.logger.error "SKIP: #{e.message}" end end workbook.close # read file again file = File.new(temp_file, 'r') contents = file.read file.close contents end end